J
Jeffrey Kaplan
I think I screwed something up, and I have no idea how to fix it.
Yesterday I updated to XP Pro SP2 from SP1. Part of this was
uninstalling Norton SystemWorks/Personal Firewall 2003 prior to the
update and installing the 2005 versions after the update.
I had previously downloaded the SP2 installer, and I ran it locally.
I am the only user of this computer, and my console login has
Administrator rights.
In the Norton install/configuration, I opted to disable the automatic
Windows Update, because I prefer to manually do this. The Windows
firewall is also off. Norton Personal Firewall is on, java and ActiveX
are both allowed. Norton Antivirus autoprotect is OFF.
Today, I tried to use Windows Update to make sure I was reasonably
current. It won't work.
First, the "Update Windows" commands are gone from the Start Menu and
from MSIE. Windows (and Office) Update is about the only thing I use
MSIE for, btw. My browser of choice is Firefox. So, from MSIE, I
click on Help \ Online Support and there is a link on the page for
Windows Update, so I click it. I get a security warning from Windows:
The current web site is trying to open a site in your Trusted sites
list. Do you want to allow this?
Current site: support.microsoft.com
Trusted site: windowsupdate.microsoft.com
I click "Yes". I end up on the following page:
http://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us
where I get the following error:
[Error number: 0x8DDD0003]
Network policy settings prevent you from using Windows Update to
download and install updates on your computer. If you believe you
have received this message in error, please check with your system
administrator.
The error page has a link to the Windows Update Troubleshooter, but
when I try to search for the error number or "network policy" I came up
empty.
After reading some previous threads here about problems with Windows
Update, I did some poking around. None of the ones I saw seem to deal
with this specific variation of the problem. My attempts to deal with
this myself consisted trying to re-enable the Automatic Updates,
figuring I could turn it on and off at will. I cannot enable it via
Norton Systemworks, the Windows Security Center or System Properties,
the options are greyed out from all locations. I used the Group Policy
Editor (Computer Config \ Admin Templates \ Windows \ Components \
Windows Update: Configure Automatic Updates to change it from "not
configured" to "enabled", and even with it set to allow the local admin
(me) to choose the setting, I +still+ cannot access the Automatic
Update settings, and Windows Update still gives me the same error.
--
Jeffrey Kaplan www.gordol.org
The from userid is killfiled Send personal mail to gordol
Peter's Top 100 Things I'd Do If I Ever Became An Evil Overlord, #71.
If I decide to test a lieutenant's loyalty and see if he/she should be
made a trusted lieutenant, I will have a crack squad of marksmen
standing by in case the answer is no.
Yesterday I updated to XP Pro SP2 from SP1. Part of this was
uninstalling Norton SystemWorks/Personal Firewall 2003 prior to the
update and installing the 2005 versions after the update.
I had previously downloaded the SP2 installer, and I ran it locally.
I am the only user of this computer, and my console login has
Administrator rights.
In the Norton install/configuration, I opted to disable the automatic
Windows Update, because I prefer to manually do this. The Windows
firewall is also off. Norton Personal Firewall is on, java and ActiveX
are both allowed. Norton Antivirus autoprotect is OFF.
Today, I tried to use Windows Update to make sure I was reasonably
current. It won't work.
First, the "Update Windows" commands are gone from the Start Menu and
from MSIE. Windows (and Office) Update is about the only thing I use
MSIE for, btw. My browser of choice is Firefox. So, from MSIE, I
click on Help \ Online Support and there is a link on the page for
Windows Update, so I click it. I get a security warning from Windows:
The current web site is trying to open a site in your Trusted sites
list. Do you want to allow this?
Current site: support.microsoft.com
Trusted site: windowsupdate.microsoft.com
I click "Yes". I end up on the following page:
http://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us
where I get the following error:
[Error number: 0x8DDD0003]
Network policy settings prevent you from using Windows Update to
download and install updates on your computer. If you believe you
have received this message in error, please check with your system
administrator.
The error page has a link to the Windows Update Troubleshooter, but
when I try to search for the error number or "network policy" I came up
empty.
After reading some previous threads here about problems with Windows
Update, I did some poking around. None of the ones I saw seem to deal
with this specific variation of the problem. My attempts to deal with
this myself consisted trying to re-enable the Automatic Updates,
figuring I could turn it on and off at will. I cannot enable it via
Norton Systemworks, the Windows Security Center or System Properties,
the options are greyed out from all locations. I used the Group Policy
Editor (Computer Config \ Admin Templates \ Windows \ Components \
Windows Update: Configure Automatic Updates to change it from "not
configured" to "enabled", and even with it set to allow the local admin
(me) to choose the setting, I +still+ cannot access the Automatic
Update settings, and Windows Update still gives me the same error.
--
Jeffrey Kaplan www.gordol.org
The from userid is killfiled Send personal mail to gordol
Peter's Top 100 Things I'd Do If I Ever Became An Evil Overlord, #71.
If I decide to test a lieutenant's loyalty and see if he/she should be
made a trusted lieutenant, I will have a crack squad of marksmen
standing by in case the answer is no.
