Can't Remove Items From Device Manager

[tal08]

I have been having a problem installing a scanner in win XP and I have tried
doing it a few times. Now when I go into Device Manager and click under
Image, it shows 6 yellow question marks. I clicked on each and tried
uninstalling but i keep getting the same message that says it cannot be
removed because it might be needed in the boot process.
Is ther any way I can get rid of all these extra question marks I dont
need?

Thanks
Chris

 

[Paul - xxx]

tal08 typed:

I have been having a problem installing a scanner in win XP and I have
tried doing it a few times. Now when I go into Device Manager and click
under Image, it shows 6 yellow question marks. I clicked on each and tried
uninstalling but i keep getting the same message that says it cannot be
removed because it might be needed in the boot process.
Is ther any way I can get rid of all these extra question marks I dont
need?

Phsically remove the scanner from the computer (unplug the leads) and
re-boot. Go into Device Manager and delete the problem devices.

Re-boot, go into Device Manager and see what's there now ...

Further help would depend upon what scanner, what connection, what drivers
you use, how you used them and indeed a whole shed-load of information from
you that isn't as vague as your post above ..

 

[Kelly]

In addition to Paul....

Troubleshooting Device Conflicts with Device Manager
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q310126

Troubleshooting Device Manager Issues in Windows XP
http://www.kellys-korner-xp.com/win_xp_dm.htm