Mike said:
Hello. I have been trying unsuccessfully to reinstall windows due to
multiplying errors. I get the error "setup cannot load the keyboard
layout
KBDUS.DLL, shut down or restart your computer." I have been able to
use newsgroups and AIM. Does anyone have any ideas? I am terrified of
even the thought of doing a drive format.
Thanks in advance, Mike
If you are terrified, take the computer to a local computer repair
person (not Best Buy or CompUSA) and have them check it out and fix
things for you. Otherwise, here are generic troubleshooting steps for
you:
A. For software issues - 1) scan with current antivirus ("current" means
a version not later than 2002 but using updated virus definitions); 2)
remove spyware with Spybot Search & Destroy (
www.security.kolla.de) and
Ad-aware (
www.lavasoftusa.com) - note that it is a good idea to do
virus/spyware scans in Safe Mode; 3) delete temporary and Temporary
Internet Files; 4) stop unnecessary services/programs from starting
with Windows - see
www.blackviper.com for services info and
www.pacs-portal.co.uk/startup_index.htm for programs info - 5) look in
Event Viewer for clues.
B. For hardware issues - 1) open the computer and run it open, cleaning
out all dust bunnies and observing all fans (overheating will cause
system freezing); 2) test the RAM - I like Memtest86 from
www.memtest86.com - let the test run for an extended (like overnight)
period of time - unless errors are seen immediately; 3) test the hard
drive with a diagnostic utility from the mftr.; 4) test the
motherboard.
Malke
