Can't reinstall Scan Elite 5400 after C: format

[Richard Smallfield]

Hello,
I had to format my C drive and now can't get my Minolta Scan Elite
5400 scanner to reinstall.

I am running Win98SE.

The installation program seems to run ok (and I do follow the
instructions not to plug in the scanner until the software has
loaded), but after installing the software and then plugging in the
scanner, the Dimage or Vuescan software can't see the scanner.

I go to Install New Hardware and it says the software is installed,
but it has a problem.

Then it directs me to Scan Elite Properties says: "The NTKERN.VXW
device loader(s) could not load the device driver (Code 2). To fix
this, click UPdate Driver to update the driver."

Well, before formatting my C drive, that driver worked fine.

Any thoughts would be greatly appreciated.

thanks,
Richard

 

[Jimmy]

Then it directs me to Scan Elite Properties says: "The NTKERN.VXW
device loader(s) could not load the device driver (Code 2). To fix
this, click UPdate Driver to update the driver."

Well, before formatting my C drive, that driver worked fine.

Any thoughts would be greatly appreciated.

thanks,
Richard

The problem may be with Win98SE. http://support.microsoft.com/?kbid=299264

 

[CSM1]

Hello,
I had to format my C drive and now can't get my Minolta Scan Elite
5400 scanner to reinstall.

I am running Win98SE.

The installation program seems to run ok (and I do follow the
instructions not to plug in the scanner until the software has
loaded), but after installing the software and then plugging in the
scanner, the Dimage or Vuescan software can't see the scanner.

I go to Install New Hardware and it says the software is installed,
but it has a problem.

Then it directs me to Scan Elite Properties says: "The NTKERN.VXW
device loader(s) could not load the device driver (Code 2). To fix
this, click UPdate Driver to update the driver."

Well, before formatting my C drive, that driver worked fine.

Any thoughts would be greatly appreciated.

thanks,
Richard

NTKERN.VXW is not part of the Windows 98 System. It comes from the Minolta
software install.

Did you install all of the necessary motherboard drivers?
How are the USB drivers doing?

You should do the Minolta Uninstall of the Minolta software. Dis-connect
scanner then reboot. Run the install again. Connect scanner.

Sometimes you just get a bad install of software in Windows.

 

[Richard Smallfield]

Hi again,
thanks for all your suggestions, none of which worked, sadly.

Happily, however, dogged perseverence did the trick.

Richard