Can't receive mail

[Joie]

I am half way to having a working email.

I can now send email from my live.ca addy...but i cannot receive. I've
tried sending mail from another address to make sure it works, and i get a
postmaster failure to send message?

help pls?

 

[Gary VanderMolen \(MS MVP\)]

Post the entire 'postmaster failure to send' message.
We can't do much troubleshooting without the complete error message.

 

[Joie]

(e-mail address removed)
Sent: November 19, 2009 6:24:42 PM
To: (e-mail address removed)
2 attachments | Download all attachments (1.9 KB)
ATT00001 (0.3 KB), Test for ...mht (1.6 KB)

If you're having problems downloading attachments, please sign in again and
select "Remember me on this computer".
Sign in again

This is an automatically generated Delivery Status Notification. Delivery to
the following recipients failed. (e-mail address removed)


--Forwarded Message Attachment--
From: (e-mail address removed)

 

[slk759]

Live.ca Settings:

Server names and ports:
POP3 = pop3.live.ca Port = 995
SMTP = smtp.live.ca Port = 587

Checkboxes you need to check include:

Server Tab: "My server requires authentication" (Click "Settings" button
also and fill in "Log on Using" email address - *** but do NOT check the
checkboxes there . . . .)

Advanced Tab: BOTH outgoing and incoming - "This server requires a secure
connection (SSL)"

General Tab (if desired but generally recommended): "Include this account
when receiving mail or synchronizing"

Should work - if you get errors post the entire error message (cut-n-paste)
for further assistance.

 

[Joie]

Subject 'testing again', Account: 'Windows Mail', Server:
'shawmail.cg.shawcable.net', Protocol: SMTP, Server Response: '250 SIZE
29360128', Port: 25, Secure(SSL): Yes, Server Error: 250, Error Number:
0x800CCC7D

ok...i changed everything as u have typed in below. i now can't send out
anymore as well as cannot receive anything.

 

[Joie]

alright. I've unchecked the advanced tab stuff...i can send again...but it
appears i am still not receiving.
This is an automatically generated Delivery Status Notification. Delivery to
the following recipients failed. (e-mail address removed)
this was received when trying to respond to a received email from
(e-mail address removed)
and when i tried to send a new message from (e-mail address removed)

 

[Gary VanderMolen \(MS MVP\)]

There is definitely something wrong with that (e-mail address removed) account,
not in your Windows Mail but on the server.
I attempted sending a test message there, but the server responded:
"550 Requested action not taken: mailbox unavailable"

What happens when you go to http://mail.live.com and log in with
that email address and its associated password?

 

[Gary VanderMolen \(MS MVP\)]

No, don't change your settings for Shaw mail. The setting "slk759" gave
you are for your Live.ca mail account.

 

[Joie]

well...i went into live.ca and signed up with that addy again. hopefully it
is working now gary. can u try to send me something?

 

[Joie]

Gary...it doesn't appear to be working and honestly, i'm starting to think
that this live email is more trouble than it's worth. really would have
liked to have the format for my emails, especially previewing what i have
before opening it. but i'm REALLY FRUSTRATED at this point and it's been
just one frickin day to long on this
thing. I need my emails, so i'm just going to use something else.

Thank you for the time u've spent so far.

Joie

 

[Gary VanderMolen \(MVP\)]

You're right, that email address (e-mail address removed) still doesn't work.
There must be something you are missing in the sign-up process.
Difficulties with Live or Hotmail accounts should be reported here:

http://windowslivehelp.com/solutions/accounts/archive/2009/03/23/account-activation-error.aspx

 

[slk759]

Would you consider trying an account email address that does not contain a
special character such as your "_" symbol? Some email programs don't allow
them at all, and it seems to me I saw that somewhere about Live IDs but I
can't find anything supporting that now. Perhaps you could sign up as
"tojoie" or "joieto" and see if you still experience issues. Just a thought
.. . . . .