Can't receive mail using windows mail

[John]

Hi, just set up windows mail for my email, and not able to receive mail. I
get the following.

Account: 'jtgraham', Server: 'pop3.blueyonder.co.uk', Protocol: POP3, Port:
110, Secure(SSL): No, Error Number: 0x800CCC19

Can anybody help?

 

[Gary VanderMolen]

There is a leading sentence missing from your error message,
possibly something like "The connection to the server was unexpectedly
lost." Please include the whole error message next time.

This type of problem is often caused by a non-compatible antivirus.
Which antivirus are you running, and do you have it configured to
scan emails?

 

[John]

That was the whole error message i'm afraid. I'm using PC guard which is for
Virgin/Telewest customers. Its set to scan emails yeah.

Should this be set not to?

 

[Gary VanderMolen]

I'm not familiar with PC Guard. Turn that mail scanning option off,
then try Windows Mail again. You may have to reboot first. To learn
why mail scanning is bad, see
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
and
http://www.oehelp.com/OETips.aspx#3

If no improvement, temporarily uninstall the antivirus, reboot, then
try mail again. If that fixed the problem, report back for further
instructions.