Cant receive mail, can send

[Stevkris]

Account: 'pop.whitefords.com', Server: 'pop.whitefords.com', Protocol: POP3,
Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server
Error: 0x800CCC90, Error Number: 0x800CCC92

It started doing this about 2 weeks ago. It would say to enter username and
password over and over again. Then when I clicked cancel this is the message
it would give me:

Please help me!!

 

[Gary VanderMolen]

It means that your username/password login is not being accepted.
You can test your password by logging in to webmail. If whitefords.com
doesn't have webmail access, you can test it at http://mail2web.com.
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[Stevkris]

I believe the password is not correct. Is there a way to retrieve the
password that is correct for this account. I am running AVG and I turned the
email scanning off. I was previously running Norton, but I took it off this
computer.

 

[Gary VanderMolen]

If you have forgotten your password, the only way to recover it is to ask
your mail service provider.

Your AVG antivirus was probably installed with its default install option.
If so, uninstall it, then reinstall, but select 'custom' install, which then
allows you to unselect installing its troublesome email scanning module.

 

[Stevkris]

Thank you so much for your help. Password fixed and antivirus fixed.
Working fine.

 

[Gary VanderMolen]

Good to hear. You're welcome.