Can't Receive FAX


G

Guest

I can send a fax but I can't receive any. The fax monitor says that its transmitting, but then I get a message that says "an error occured while receiving the fax". My Win XP fax configuration is as follows:
Configuration Summary:

Devices configured to send faxes:
SENS LT56ADW Modem
The TSID of these devices is 7275844183.

Devices configured to receive faxes:
SENS LT56ADW Modem
Devices are configured to automatically answer incoming fax calls after 2 rings.
The CSID of these devices is 7275844183.

Received faxes will be:
Printed on hp psc 1200 series.
 
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R

Russ Valentine [MVP-Outlook]

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]
RC said:
I can send a fax but I can't receive any. The fax monitor says that its
transmitting, but then I get a message that says "an error occured while
receiving the fax". My Win XP fax configuration is as follows:
 

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