Can't print Word docs

[CCope]

I'm using XP Pro on a new Dell Dimension 8100, came with SP2. Printing
to a local Brother MFC 2500. I'm able to print docs from email or my
Internet browser, but when I try to print anything from Word or
Notepad, I get an error message saying the Print Failed. After that, I
can no longer print from the email or browser which previously had been
fine. I can print from the command prompt, however. Memory and disk
space are not a problem.

As this is a brand new machine, I am disinclined to think there is a
BIOS problem. From reading various troubleshooting docs at Microsoft
Support, I will next try the Generic/Text Only printer driver. If that
works, does that mean that I would be limited to printing text only
docs?

Have others encountered this and figured out how to resolve it?

TIA

 

[hoggdoc]

I'm using XP Pro on a new Dell Dimension 8100, came with SP2. Printin
to a local Brother MFC 2500. I'm able to print docs from email or m
Internet browser, but when I try to print anything from Word o
Notepad, I get an error message saying the Print Failed. After that,
can no longer print from the email or browser which previously had bee
fine. I can print from the command prompt, however. Memory and dis
space are not a problem.

As this is a brand new machine, I am disinclined to think there is
BIOS problem. From reading various troubleshooting docs at Microsof
Support, I will next try the Generic/Text Only printer driver. If tha
works, does that mean that I would be limited to printing text onl
docs?

Have others encountered this and figured out how to resolve it?

TIA

Try downloading an updated print driver from the MFG's site for you
printer. They may have an updated one that works with the SP2 you hav
installed

 

[Vince McGowan]

I have a similar problem - can't print any text-only documents from any
Microsoft products (Word, Wordpad, Notepad, Outlook Express) but a
mixed-content document (text and an image -- on each page) will print both
the image and the text. This is XP Home with SP2 to an HP printer. I don't
get any error message on the text-only documents; the printer simply seems
to print without reporting a problem, but the page is blank.

I too have searched various Microsoft Troubleshooting documents and tried
uninstalling and re-installing all related printer software (HP's site says
to use the Microsoft supplied printer drivers for this printer) to no avail.

TIA

Vince McGowan
(e-mail address removed)