Can't open Microsoft Office Outlook 2007

[Mai Hoai An]

Hi all,

I'm using Win Vista Premium Home OS and installed Outlook 2007.
When using Outlook 2007, I pressed the button Send/Receive many times to get
mail messages. Then I closed Outlook and opened again. This message appeared:
Run Outlook in safe mode, yes or no? (There was an error but I don't remember
the message exactly). I said Yes, Outlook opened but could't send/receive. I
closed and opened again. This time, just the mouse point changed to waiting
status for 5 seconds then stopped. No answer coming, no response coming.

Pls show me the error and solution for that. I'd find repair tool kit for it
but couldn't solve the problem.

 

[Diane Poremsky [MVP]]

Was outlook closed completely? Look in task manager. the run in safe mode
message should have included an addin that could be causing problems - go to
control panel, admin tools, event viewer - the error should be in there,
somewhere. Let us know what it says.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Mai Hoai An]

Outlook was closed completely. I've checked Event Viewer, got a error
message from MS Office 12: "Accepted Safe Mode action : Microsoft Office
Outlook." and a warning from MS Office 12 sessions like this: ID: 6,
Application Name: Microsoft Office Outlook, Application Version:
12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session was
terminated unexpectedly.
--
Thanks and Regards,

Was outlook closed completely? Look in task manager. the run in safe mode
message should have included an addin that could be causing problems - go to
control panel, admin tools, event viewer - the error should be in there,
somewhere. Let us know what it says.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi all,

I'm using Win Vista Premium Home OS and installed Outlook 2007.
When using Outlook 2007, I pressed the button Send/Receive many times to
get
mail messages. Then I closed Outlook and opened again. This message
appeared:
Run Outlook in safe mode, yes or no? (There was an error but I don't
remember
the message exactly). I said Yes, Outlook opened but could't send/receive.
I
closed and opened again. This time, just the mouse point changed to
waiting
status for 5 seconds then stopped. No answer coming, no response coming.

Pls show me the error and solution for that. I'd find repair tool kit for
it
but couldn't solve the problem.

 

[Diane Poremsky [MVP]]

Shoot. That doesn't give us many clues.

Since it’s a send/Receive failure, I'd start with deleting the *.srs file
for your profile. Paste the following line into the address bar of windows
explorer to open the correct folder:
%USERPROFILE%\Application Data\Microsoft\Outlook

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Outlook was closed completely. I've checked Event Viewer, got a error
message from MS Office 12: "Accepted Safe Mode action : Microsoft Office
Outlook." and a warning from MS Office 12 sessions like this: ID: 6,
Application Name: Microsoft Office Outlook, Application Version:
12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session was
terminated unexpectedly.
--
Thanks and Regards,

Was outlook closed completely? Look in task manager. the run in safe
mode
message should have included an addin that could be causing problems - go
to
control panel, admin tools, event viewer - the error should be in there,
somewhere. Let us know what it says.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Hi all,

I'm using Win Vista Premium Home OS and installed Outlook 2007.
When using Outlook 2007, I pressed the button Send/Receive many times
to
get
mail messages. Then I closed Outlook and opened again. This message
appeared:
Run Outlook in safe mode, yes or no? (There was an error but I don't
remember
the message exactly). I said Yes, Outlook opened but could't
send/receive.
I
closed and opened again. This time, just the mouse point changed to
waiting
status for 5 seconds then stopped. No answer coming, no response
coming.

Pls show me the error and solution for that. I'd find repair tool kit
for
it
but couldn't solve the problem.

 

[Mai Hoai An]

Diane,

I've deleted the file .srs. Now, I can open Outlook but jut with safe mode.
What can I do next step to start OL properly.
--
Thanks and Regards,

Shoot. That doesn't give us many clues.

Since it’s a send/Receive failure, I'd start with deleting the *.srs file
for your profile. Paste the following line into the address bar of windows
explorer to open the correct folder:
%USERPROFILE%\Application Data\Microsoft\Outlook

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Outlook was closed completely. I've checked Event Viewer, got a error
message from MS Office 12: "Accepted Safe Mode action : Microsoft Office
Outlook." and a warning from MS Office 12 sessions like this: ID: 6,
Application Name: Microsoft Office Outlook, Application Version:
12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session was
terminated unexpectedly.
--
Thanks and Regards,

Was outlook closed completely? Look in task manager. the run in safe
mode
message should have included an addin that could be causing problems - go
to
control panel, admin tools, event viewer - the error should be in there,
somewhere. Let us know what it says.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Hi all,

I'm using Win Vista Premium Home OS and installed Outlook 2007.
When using Outlook 2007, I pressed the button Send/Receive many times
to
get
mail messages. Then I closed Outlook and opened again. This message
appeared:
Run Outlook in safe mode, yes or no? (There was an error but I don't
remember
the message exactly). I said Yes, Outlook opened but could't
send/receive.
I
closed and opened again. This time, just the mouse point changed to
waiting
status for 5 seconds then stopped. No answer coming, no response
coming.

Pls show me the error and solution for that. I'd find repair tool kit
for
it
but couldn't solve the problem.

 

[Diane Poremsky [MVP]]

So it works in safe mode as expected? Do you have any add-ins installed?
Adobe Acrobat? Did you upgrade from an older version and keep the same
profile?

I'd delete outcmd.dat - it should be in the same folder as srs. That is tool
bar customizations.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Diane,

I've deleted the file .srs. Now, I can open Outlook but jut with safe
mode.
What can I do next step to start OL properly.
--
Thanks and Regards,

Shoot. That doesn't give us many clues.

Since it’s a send/Receive failure, I'd start with deleting the *.srs file
for your profile. Paste the following line into the address bar of
windows
explorer to open the correct folder:
%USERPROFILE%\Application Data\Microsoft\Outlook

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Outlook was closed completely. I've checked Event Viewer, got a error
message from MS Office 12: "Accepted Safe Mode action : Microsoft
Office
Outlook." and a warning from MS Office 12 sessions like this: ID: 6,
Application Name: Microsoft Office Outlook, Application Version:
12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session
was
terminated unexpectedly.
--
Thanks and Regards,


:

Was outlook closed completely? Look in task manager. the run in safe
mode
message should have included an addin that could be causing problems -
go
to
control panel, admin tools, event viewer - the error should be in
there,
somewhere. Let us know what it says.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Hi all,

I'm using Win Vista Premium Home OS and installed Outlook 2007.
When using Outlook 2007, I pressed the button Send/Receive many
times
to
get
mail messages. Then I closed Outlook and opened again. This message
appeared:
Run Outlook in safe mode, yes or no? (There was an error but I don't
remember
the message exactly). I said Yes, Outlook opened but could't
send/receive.
I
closed and opened again. This time, just the mouse point changed to
waiting
status for 5 seconds then stopped. No answer coming, no response
coming.

Pls show me the error and solution for that. I'd find repair tool
kit
for
it
but couldn't solve the problem.

 

[Mai Hoai An]

Diane,

Yesterday, I opened it on safe mode. But today, it started normally. Thanks
a lot for your help.
--
Thanks and Regards,

So it works in safe mode as expected? Do you have any add-ins installed?
Adobe Acrobat? Did you upgrade from an older version and keep the same
profile?

I'd delete outcmd.dat - it should be in the same folder as srs. That is tool
bar customizations.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Diane,

I've deleted the file .srs. Now, I can open Outlook but jut with safe
mode.
What can I do next step to start OL properly.
--
Thanks and Regards,

Shoot. That doesn't give us many clues.

Since it’s a send/Receive failure, I'd start with deleting the *.srs file
for your profile. Paste the following line into the address bar of
windows
explorer to open the correct folder:
%USERPROFILE%\Application Data\Microsoft\Outlook

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Outlook was closed completely. I've checked Event Viewer, got a error
message from MS Office 12: "Accepted Safe Mode action : Microsoft
Office
Outlook." and a warning from MS Office 12 sessions like this: ID: 6,
Application Name: Microsoft Office Outlook, Application Version:
12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session
was
terminated unexpectedly.
--
Thanks and Regards,


:

Was outlook closed completely? Look in task manager. the run in safe
mode
message should have included an addin that could be causing problems -
go
to
control panel, admin tools, event viewer - the error should be in
there,
somewhere. Let us know what it says.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Hi all,

I'm using Win Vista Premium Home OS and installed Outlook 2007.
When using Outlook 2007, I pressed the button Send/Receive many
times
to
get
mail messages. Then I closed Outlook and opened again. This message
appeared:
Run Outlook in safe mode, yes or no? (There was an error but I don't
remember
the message exactly). I said Yes, Outlook opened but could't
send/receive.
I
closed and opened again. This time, just the mouse point changed to
waiting
status for 5 seconds then stopped. No answer coming, no response
coming.

Pls show me the error and solution for that. I'd find repair tool
kit
for
it
but couldn't solve the problem.