cant open drive C directly

[Guest]

Hello:

I recently had a virus and had to reset my computer. This is not the first
time that I have done this. The weird thing is that now if I want to open the
Drive C, or USB memories from My Computers they dont open. Instead a window
opens asking me to choose a program from the list!!. If I click on the icon
for the local disk the "open with" window appears. If I chose internet
explorer at least I can open it but if I try again I get the message on and
on. Does someone have any idea how I can solve this??

mtazahar

 

[Malke]

Hello:

I recently had a virus and had to reset my computer. This is not the first
time that I have done this. The weird thing is that now if I want to open the
Drive C, or USB memories from My Computers they dont open. Instead a window
opens asking me to choose a program from the list!!. If I click on the icon
for the local disk the "open with" window appears. If I chose internet
explorer at least I can open it but if I try again I get the message on and
on. Does someone have any idea how I can solve this??

What exactly does "reset my computer" mean? Please see the information
at the following link which will show you what details you need to
include in your next post so you can get focused help:

http://www.dts-l.org/goodpost.htm


Malke

 

[Guest]

Hello:

By reset I meant setting my computer to how it was when I bought it. I have
an HP Pavilion laptop. It includes a System Recovery option. It installs
Windows XP again and I need to install that was not included when I bought
the computer. It deleted all the files and programs I had. I created back ups
of the most important files and I am afraid they could have been infected
with the Trojan Horse virus that caused me to reinstall Windows in the first
place.

I run AVG (free version) antispyware and antivirus endlessly to find it. I
am afraid that the reason why I can't open the drive C or any other drive
(USB's & flash memories) is a virus that caused it to act that way. AVG shows
there's still a trojan virus but though it seems to go away it keeps coming
back.

I have tried to be clear, please let me know if I haven't succeeded.

Thanks a lot.

 

[Malke]

Hello:

By reset I meant setting my computer to how it was when I bought it. I have
an HP Pavilion laptop. It includes a System Recovery option. It installs
Windows XP again and I need to install that was not included when I bought
the computer. It deleted all the files and programs I had. I created back ups
of the most important files and I am afraid they could have been infected
with the Trojan Horse virus that caused me to reinstall Windows in the first
place.

I run AVG (free version) antispyware and antivirus endlessly to find it. I
am afraid that the reason why I can't open the drive C or any other drive
(USB's & flash memories) is a virus that caused it to act that way. AVG shows
there's still a trojan virus but though it seems to go away it keeps coming
back.

I have tried to be clear, please let me know if I haven't succeeded.

Thanks a lot.

So you returned the computer to factory condition by using the HP
Recovery procedure, yes? Then you copied your data files back to the
hard drive and AVG reports them as still being infected?

With what "trojan virus" are your files infected? What does AVG report?

In the meantime, go through these general malware removal steps
systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to
do all scans in Safe Mode.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://pcdid.com/Multi_AV.htm - download

You can also check to see if there are targeted removal steps for your
malware here:
Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html

When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).

Standard caveat: If the procedures look too complex - and there is no
shame in admitting this isn't your cup of tea - take the machine to a
professional computer repair shop (not your local version of
BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may
be so infested that Windows will need to be clean-installed. Have all
your data backed up before you take the machine into a shop.


Malke

 

[Ghostrider]

Hello:

By reset I meant setting my computer to how it was when I bought it. I have
an HP Pavilion laptop. It includes a System Recovery option. It installs
Windows XP again and I need to install that was not included when I bought
the computer. It deleted all the files and programs I had. I created back ups
of the most important files and I am afraid they could have been infected
with the Trojan Horse virus that caused me to reinstall Windows in the first
place.

I run AVG (free version) antispyware and antivirus endlessly to find it. I
am afraid that the reason why I can't open the drive C or any other drive
(USB's & flash memories) is a virus that caused it to act that way. AVG shows
there's still a trojan virus but though it seems to go away it keeps coming
back.

I have tried to be clear, please let me know if I haven't succeeded.

Thanks a lot.

If I understood the explanation clearly, then whatever virus or malware
is present in the files that were originally backed up. This is certainly
possible. However, a System Recovery would re-configure the computer and
Windows XP back to its original, factory state.

At this point, do clean installs for all of the applications, including AVG
Free and also an anti-Adware application such as Lavasoft Adware from their
original (or pristine) sources or downloads. Before putting back the most
important files back into the computer, use AVG Free and the anti-adware
application to scan the folders that are holding the files that were backed
up. Delete all malware before copying the contents of these folders into
the computer.