Can't Open Attached Emails

  • Thread starter Thread starter Craig
  • Start date Start date
C

Craig

A user running Outlook XP is receiving the following error

"Outlook cannot open this message. A newer version, such as Outlook
2003 or later, is required to open this message."

The email contains a further attached email with a Word document
enclosed, but the weird thing is that if I forward the attached email to
the user then they can read it and open the Word document.

Can anyone tell me why this is happening and any potential fixes or
workarounds?

many thanks
Craig
 
Craig said:
A user running Outlook XP is receiving the following error

"Outlook cannot open this message. A newer version, such as Outlook
2003 or later, is required to open this message."
Click to expand...

Sounds like the message may contain Unicode data. The sender controls that.
 
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