Outlook 2007 attach item issue

[mdlister]

Morning, we are currently running a mixed environment with 2000 and
2007, the problem is that a user in 2007 attaches an item to a new
email and then cuts it in to word 2007 and then sends the word document
as an attachment in an email, opening it in 2007 works fine but when
opening the attachment in 2000 the emails that are embedded within the
word document are not accessable.

I have tried attaching an item to an email and sending it to a 2000
user and outlook opens this not a problem i have also tried opening the
word attachment in word viewer 2007 but it is still unable to open the
email. Also tried cutting the object out of word and pasting it in to
outlook 2000 new email and am unable to open it.

Is it they way that word deals with the attached item?

thanks

 

[neo [mvp outlook]]

You didn't mention what message format you are using between the two
clients, but when you see odd stuff like this, reconfigure both sides to use
Plain Text (preferred) or HTML format. Other than that, I strongly urge you
to ensure that Office/Outlook 2000 has the latest service pack (I think it
is at 3) plus whatever security updates are office via Microsoft's
Windows/Office updates website.

Other than that and if the above doesn't work, make sure you let us know
what type of mail account you are working with next time as the behavior
could be different between POP3, IMAP, and Microsoft Exchange accounts.

/Neo

PS - In regards to Outlook 2000, remember that Word 2000 can be turned
on/off as the e-mail editor. Strongly urge that it off while you test since
you don't get this option in Outlook 2007.

 

[mdlister]

we currently use rich text as our default format via a GPO, but users
are able to change this per message, The first message is in rich text
and that sits the the users mailbox on exchange, the user then opens a
new message and clicks attach item, and selects the rich text email. I
have tested this and it can be done in rich text or html only as it
gives you the ability to right click the attachment and cut it. Then
paste in to word and the email appears as an envlope in word which
opens in 2007, i tested the open new html email attach item today and
got a different alert when trying to open the email from word on a 2000
machine.

You are about to activate an embedded object that may contain viruses
or be otherwise harmful to your computer. Do you want to continue and
clicked yes and still got the same error unable to open

i hope that makes sense.
Mike

 

[neo [mvp outlook]]

It does...

What happens if the actions are this...

1) Save Rich Text e-mail to file system as a .MSG file
2) Attach .MSG file to a Word 2007 document
3) Email Word 2007 document to Office 2000 user
4) Open Word 2007 document in Word 2000
5) Does the embedded .MSG in Word document open?


Can you also confirm/deny the following:
1) SP3 for Office 2000 has been installed
2) Office Compatibility pack for Word, Excel, and PowerPoint 2007 File
formats are installed on the Office 2000 computer
3) SP1 or SP2 for the Office Compatibility pack is installed

 

[mdlister]

Thanks neo,

We are currently running office 2000 SP3
and the compatability pack (no sp)

doing it the way you suggested with saving the email to .msg and
attaching it to another word document worked and the end user was able
to open the embedded email, there must be something with the way the
user was doing it to start with using the attach item and cutting the
attached email and pasting it in to word.