Can't install

[Ernie Lane]

I can't install Microsoft Photo Info 1.0. I get the following message:

"There is a problem with this installer package. A program run as part
of the setup did not finish as expected. Contact your support personnel
or package vendor." Unfortunately, there seems to be no way to find out
which program didn't run correctly.

The vendor, of course, is Microsoft. This was a download from their site.

Has anyone else experienced this?
---------------------------------
One of the MVPs got replied on another list about this. I did what he
suggested, and it didn't work. Pertinent correspondence includes:

Hi Ernie,

Close all running applications and run the installer again. If that
does not help, try running it from Safe mode. To do that first you'll
need to configure Windows to load the Windows installer service in
Safe mode (normally, it doesn't start in Safe mode boot).

Here is how to do so: http://support.microsoft.com/kb/895141 That
article should apply to Windows XP, as well.

Before proceeding, perform the following:

1. Create a System Restore point. 2. Backup the entire registry using
ERUNT (free)

[ERUNT Download URLs] http://www.aumha.org/downloads/erunt.zip http://www.aumha.org/downloads/erunt-setup.exe

[Installing & Using ERUNT] http://www.winxptutor.com/regback.htm

http://www.silentrunners.org/sr_eruntuse.html
http://www.larshederer.homepage.t-online.de/erunt/erunt.txt

I did all that, and it still resulted in the same error message. I'm
planning to get a new computer (with Vista) in the summer, and I'll try
it again.

Notes/questions:

- I set up Windows to load the installer service in the safe mode (KB
3895141) in Administrator mode, tried the install after a normal reboot,
and then went back into Administrator/safe mode and deleted that
MSIServer key that I set up. I would think I'm back to "normal" now.
- I assume there's no need to run ERDNT, to restore the backup point
that I created with ERUNT.

Please let me know if I did anything wrong, especially the simple
deletion of the MSIServer key.

You may want to pass this on to the appropriate folks in Microsoft. If
none of this worked, there has to be a problem with the .msi file.

 

[John Inzer]

I can't install Microsoft Photo Info 1.0. I get the following
message:
"There is a problem with this installer package. A program run as
part of the setup did not finish as expected. Contact your support
personnel or package vendor." Unfortunately, there seems to be no
way to find out which program didn't run correctly.

The vendor, of course, is Microsoft. This was a download from their
site.
Has anyone else experienced this?

============================
I've seen a few reports that installing
..NET Framework 3.0 could clear up
the issue.

Microsoft .NET Framework
3.0 Redistributable Package
http://tinyurl.com/2p9ftw

Good luck...if you decide to try it...let
us know the result.


--

John Inzer
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk