Can't install update - help!

M

malcolm bevidge

I have Windows XP Pro (SP1) and I need to install an update (Q822603) from
the MS site to fix a compatibility problem with a USB 2 PCI card I have
installed. After downloading the file from this page:

http://www.microsoft.com/downloads/...b9-ebe1-4c5b-9dd4-5c0eb387311e&displaylang=en

I try to launch the update Q822603_XPE_SP2_X86_ENU.EXE and about halfway
through is fails with the error message; "QFE Installer Error - WEUpdate
cannot retrieve information needed for setup from database. Setup cannot
continue."

Without this patch I cannot get my PCI USB 2.0 card (VIA) working with my
scanner. The scanner works fine with my 1.1 ports, but my PC locks up when I
attempts a scan with the scanner in a 2.0 port (the scanner is a USB 2
compatible device, and for high res negative scans USB 2 is a must otherwise
3000+ LPI scans take forever!).

Pleases can someone explain to me the meaning of this error, and is there
some other way to install this patch?

Malcolm.
 
P

PA Bear

And on that page did you see?...

<quote>
_Instructions_

Important: This QFE requires 'Repository look-up may cause incorrect files
to be copied' (Q811279
http://microsoft.com/downloads/deta...E5-8285-4AB2-B753-C624C6B622DD&displaylang=en)
be installed prior to this fix.
</quote>

Has the machine ever been to Windows Update?

To assure a clean and successful install, your anti-virus application should
be disabled and all other running processes closed before going to Windows
Update and when downloading/installing from any MS page.
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.mvps.org/

Protect Your PC
http://www.microsoft.com/security/protect
 
K

Kelly

Hi Malcolm,

From a previous post:

QFE needs to be installed before any new QFE can be applied.
Instructions about this are written on download page.
 
M

malcolm bevidge

PA Bear said:
And on that page did you see?...

<quote>
_Instructions_

Important: This QFE requires 'Repository look-up may cause incorrect files
to be copied' (Q811279
http://microsoft.com/downloads/deta...E5-8285-4AB2-B753-C624C6B622DD&displaylang=en)
be installed prior to this fix.
</quote>

Has the machine ever been to Windows Update?

To assure a clean and successful install, your anti-virus application should
be disabled and all other running processes closed before going to Windows
Update and when downloading/installing from any MS page.
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.mvps.org/

Protect Your PC
http://www.microsoft.com/security/protect


http://www.microsoft.com/downloads/...b9-ebe1-4c5b-9dd4-5c0eb387311e&displaylang=en
Click to expand...




Thank you for your help.

I always go to Windows update at least once a week. On doing a check there
immediately before I posted this messages I get the following message:
"There are no critical updates available at this time."

Sorry if I'm getting confused here but I am a bit of a newbie at all this.
After reading your post I clocked on the link to download the following:
'Security Update for Windows XP Embedded with SP1 (Q811279)' however upon
trying to install this file (Q811279_XPE_SP2_X86_ENU.exe) I got the exact
same error message as when I tried to install Q822603.

Apologies if I'm doing something really dumb, but in in new territory here!

Malcolm.
 
K

Kelly

QFE needs to be installed before any new QFE can be applied.
Instructions about this are written on the download page.
 
M

malcolm bevidge

Thanks for the help so far Kelly.

Windows was already installed on the machine when I bought it, though I do
have the original CD of course. There is a 'part number' on the CD which I
can quote if you think it will help.

When I click on my 'system' icon in Control Panel, I get the following
description of Windows:

System: Microsoft Windows XP Professional Version 2002 Service Pack 1

As I mentioned before, the reason I *think* I need the Windows fix is
because I purchased a PCI USB 2 card (VIA) to use with my new Epson
scanner,. When using the USB 2 card the moment I try to make a scan it
locks up the computer completely. When I use the scanner in my old 1.1
ports it works perfectly, but slow. On posting my problem on a scanner
newsgroup I was told that the Q811279 fix was what I needed.

Malcolm.
 
M

malcolm bevidge

OK, after much messing about I finally managed to install the updates.

Sadly, this does not seem to have fixed my initial problem, that of my PC
locking up when I attempt to use my scanner. One thing I have noticed
though. Sometimes the computer luck up as soon as I switch the power on on
the scanner, even before I try to loaded the scanner software to make a
scan.

Back to square one...!

So basically if I use USB 2 the PC locks up. If I use USB 1 it's fine.

Malc.
 

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