Can't get past alt-ctrl-del - help please !!

[AK]

I have XP Pro on my laptop. the laptop is password protected. On boot up
when it asks you to alt-ctrl-del to get into the password screen it does
nothing, it just sticks at that point so I can't get to the point of putting
in my password. So I can't get into my computer. I have tried starting in
safe mode but it still stops at alt-ctrl-del............please someone help

Angela

 

[Galen]

In AK <[email protected]> had this to say:

My reply is at the bottom of your sent message:

I have XP Pro on my laptop. the laptop is password protected. On
boot up when it asks you to alt-ctrl-del to get into the password
screen it does nothing, it just sticks at that point so I can't get
to the point of putting in my password. So I can't get into my
computer. I have tried starting in safe mode but it still stops at
alt-ctrl-del............please someone help
Angela

When it's that bad then this is the best (and safest) method I have found to
use:

How to perform an inplace upgrade (reinstallation) of Windows XP:
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

It will not (usually) eat your files though you'll need to apply any updates
all over again.

Galen
--

"My mind rebels at stagnation. Give me problems, give me work, give me
the most abstruse cryptogram or the most intricate analysis, and I am
in my own proper atmosphere. I can dispense then with artificial
stimulants. But I abhor the dull routine of existence. I crave for
mental exaltation." -- Sherlock Holmes

 

[Richard Urban]

Could it be that you keyboard is not working at that point and will not
accept input?

--
Regards,

Richard Urban

aka Crusty (-: Old B@stard

If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Kelly]

Hi Angela,

Is this the System Admin account? Either way:

On Pro Edition, from the Welcome Screen, press ctrl-Alt-Delete Twice. Once
there, change these settings, reboot and try to set them back. Good luck!

--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com