Can't get access to my external harddrive

Any help really appreciated with this, as the drive contains important family pictures that are irreplaceable.

Appologies been really busy with work.
Have you tried the drive in any other computers ?
 
I had this problem with two of my hard drives, I have just reinstalled W 7 and now they both show and are usable. Are sure that it is not the OS not recognizing them as there is damage to the OS.I use them both in a caddy for backing up.
 

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