Can't find "Help & Support"

  • Thread starter Thread starter Mike Klaiber
  • Start date Start date
M

Mike Klaiber

Clicking on Help & Support from the Start button, I get a
message "Cannot find helpctr.exe".

I get a similar message if I use Run to find Msconfig,
although I have found this program using the search
facility.

Can anyone help please to re-set these applications
without having to re-install windows.

With thanks.
 
Greetings,

Helpctr.exe is Help and Support Center, and the file is located in:
\WINDOWS\PCHealth\HelpCtr\Binaries.

If still doesn't go well:

1) Start > Run
2) Type in "sfc /scannow" without the quotes

You'll need the Windows CD for that ^


Thanks and best of luck!
 
Thanks Jose

I've found the Helpctr file in the directory suggested.

Clicking on Helpctr.exe, it starts up normally.

The problem is, I suppose, re-setting the association with the "Help &
Support" label from the Start button. Not sure how I do that. Can you help,
further please ?

Sorry, but I'm not quite sure what the Run / sfc/scannow was supposed to do.
I did it anyway with the Windows CD in the drive, but all I got was "Cannot
find sfc.scannow".

I noticed that mscofig.exe is also in that WINDOWS\........\ binaries
folder. That also works when I click on it. However, I can't locate or start
it from the Run application.

Are these problems related in some way ? Is there a missing association(s)
that I can reconnect, so to speak ? Apologies if I'm not very technical
about this.

Would much appreciate any further help.

Kind regards..

Mike
__________________________________________________________

| Greetings,
|
| Helpctr.exe is Help and Support Center, and the file is located in:
| \WINDOWS\PCHealth\HelpCtr\Binaries.
|
| If still doesn't go well:
|
| 1) Start > Run
| 2) Type in "sfc /scannow" without the quotes
|
| You'll need the Windows CD for that ^
|
|
| Thanks and best of luck!
|
| --
| Jose Francisco
| http://www.xpez.tk
| Still got problems - Email me!
| chicofar at onvol dot net
|
| | > Clicking on Help & Support from the Start button, I get a
| > message "Cannot find helpctr.exe".
| >
| > I get a similar message if I use Run to find Msconfig,
| > although I have found this program using the search
| > facility.
| >
| > Can anyone help please to re-set these applications
| > without having to re-install windows.
| >
| > With thanks.
|
|
 
Greetings,

Good you found it :) Anyway, the correct command is

sfc /scannow

hehe... you must have pressed forward slash :P

Thanks and best of luck!
 
Thanks again.

I typed it just as shown.

I'm still don't know how, or if, I can make the re-associations for the Help
& Msconfig files.

Regards.

Mike


| Greetings,
|
| Good you found it :) Anyway, the correct command is
|
| sfc /scannow
|
| hehe... you must have pressed forward slash :P
|
| Thanks and best of luck!
|
| --
| Jose Francisco
| http://www.xpez.tk
| Still got problems - Email me!
| chicofar at onvol dot net
|
| | > Thanks Jose
| >
| > I've found the Helpctr file in the directory suggested.
| >
| > Clicking on Helpctr.exe, it starts up normally.
| >
| > The problem is, I suppose, re-setting the association with the "Help &
| > Support" label from the Start button. Not sure how I do that. Can you
| help,
| > further please ?
| >
| > Sorry, but I'm not quite sure what the Run / sfc/scannow was supposed to
| do.
| > I did it anyway with the Windows CD in the drive, but all I got was
| "Cannot
| > find sfc.scannow".
| >
| > I noticed that mscofig.exe is also in that WINDOWS\........\ binaries
| > folder. That also works when I click on it. However, I can't locate or
| start
| > it from the Run application.
| >
| > Are these problems related in some way ? Is there a missing
association(s)
| > that I can reconnect, so to speak ? Apologies if I'm not very technical
| > about this.
| >
| > Would much appreciate any further help.
| >
| > Kind regards..
| >
| > Mike
| > __________________________________________________________
| >
| > | > | Greetings,
| > |
| > | Helpctr.exe is Help and Support Center, and the file is located in:
| > | \WINDOWS\PCHealth\HelpCtr\Binaries.
| > |
| > | If still doesn't go well:
| > |
| > | 1) Start > Run
| > | 2) Type in "sfc /scannow" without the quotes
| > |
| > | You'll need the Windows CD for that ^
| > |
| > |
| > | Thanks and best of luck!
| > |
| > | --
| > | Jose Francisco
| > | http://www.xpez.tk
| > | Still got problems - Email me!
| > | chicofar at onvol dot net
| > |
| > | | > | > Clicking on Help & Support from the Start button, I get a
| > | > message "Cannot find helpctr.exe".
| > | >
| > | > I get a similar message if I use Run to find Msconfig,
| > | > although I have found this program using the search
| > | > facility.
| > | >
| > | > Can anyone help please to re-set these applications
| > | > without having to re-install windows.
| > | >
| > | > With thanks.
| > |
| > |
| >
| >
|
|
 
Try this, go to WINDOWS>PCHealth>HelpCtr>Binaries> then on the Blue circle
w/ the question mark icon, right click and scroll to 'pin to start menu'.
See if that works.
 
Mike,

Click Start/Run and type: Regedit

Navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\HELPCTR.EXE

What does the (default) read?


--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

Thanks Jose

I've found the Helpctr file in the directory suggested.

Clicking on Helpctr.exe, it starts up normally.

The problem is, I suppose, re-setting the association with the "Help &
Support" label from the Start button. Not sure how I do that. Can you help,
further please ?

Sorry, but I'm not quite sure what the Run / sfc/scannow was supposed to do.
I did it anyway with the Windows CD in the drive, but all I got was "Cannot
find sfc.scannow".

I noticed that mscofig.exe is also in that WINDOWS\........\ binaries
folder. That also works when I click on it. However, I can't locate or start
it from the Run application.

Are these problems related in some way ? Is there a missing association(s)
that I can reconnect, so to speak ? Apologies if I'm not very technical
about this.

Would much appreciate any further help.

Kind regards..

Mike
__________________________________________________________

| Greetings,
|
| Helpctr.exe is Help and Support Center, and the file is located in:
| \WINDOWS\PCHealth\HelpCtr\Binaries.
|
| If still doesn't go well:
|
| 1) Start > Run
| 2) Type in "sfc /scannow" without the quotes
|
| You'll need the Windows CD for that ^
|
|
| Thanks and best of luck!
|
| --
| Jose Francisco
| http://www.xpez.tk
| Still got problems - Email me!
| chicofar at onvol dot net
|
| | > Clicking on Help & Support from the Start button, I get a
| > message "Cannot find helpctr.exe".
| >
| > I get a similar message if I use Run to find Msconfig,
| > although I have found this program using the search
| > facility.
| >
| > Can anyone help please to re-set these applications
| > without having to re-install windows.
| >
| > With thanks.
|
|
 
Thanks Ramesh.

Helpctr.exe isn't there.

Mike
_______________________________________________________

Mike,

Click Start/Run and type: Regedit

Navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE

What does the (default) read?


--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

Thanks Jose

I've found the Helpctr file in the directory suggested.

Clicking on Helpctr.exe, it starts up normally.

The problem is, I suppose, re-setting the association with the "Help &
Support" label from the Start button. Not sure how I do that. Can you help,
further please ?

Sorry, but I'm not quite sure what the Run / sfc/scannow was supposed to do.
I did it anyway with the Windows CD in the drive, but all I got was "Cannot
find sfc.scannow".

I noticed that mscofig.exe is also in that WINDOWS\........\ binaries
folder. That also works when I click on it. However, I can't locate or start
it from the Run application.

Are these problems related in some way ? Is there a missing association(s)
that I can reconnect, so to speak ? Apologies if I'm not very technical
about this.

Would much appreciate any further help.

Kind regards..

Mike
__________________________________________________________

| Greetings,
|
| Helpctr.exe is Help and Support Center, and the file is located in:
| \WINDOWS\PCHealth\HelpCtr\Binaries.
|
| If still doesn't go well:
|
| 1) Start > Run
| 2) Type in "sfc /scannow" without the quotes
|
| You'll need the Windows CD for that ^
|
|
| Thanks and best of luck!
|
| --
| Jose Francisco
| http://www.xpez.tk
| Still got problems - Email me!
| chicofar at onvol dot net
|
| | > Clicking on Help & Support from the Start button, I get a
| > message "Cannot find helpctr.exe".
| >
| > I get a similar message if I use Run to find Msconfig,
| > although I have found this program using the search
| > facility.
| >
| > Can anyone help please to re-set these applications
| > without having to re-install windows.
| >
| > With thanks.
|
|
 
Thanks.

It adds the help file to the start menu but doesn't re-establish the
connection to the Help & Support shortcut.

Mike
_______________________________________________

| Try this, go to WINDOWS>PCHealth>HelpCtr>Binaries> then on the Blue
circle
| w/ the question mark icon, right click and scroll to 'pin to start menu'.
| See if that works.
|
| | > Thanks again.
| >
| > I typed it just as shown.
| >
| > I'm still don't know how, or if, I can make the re-associations for the
| Help
| > & Msconfig files.
| >
| > Regards.
| >
| > Mike
| >
| >
| > | > | Greetings,
| > |
| > | Good you found it :) Anyway, the correct command is
| > |
| > | sfc /scannow
| > |
| > | hehe... you must have pressed forward slash :P
| > |
| > | Thanks and best of luck!
| > |
| > | --
| > | Jose Francisco
| > | http://www.xpez.tk
| > | Still got problems - Email me!
| > | chicofar at onvol dot net
| > |
| > | | > | > Thanks Jose
| > | >
| > | > I've found the Helpctr file in the directory suggested.
| > | >
| > | > Clicking on Helpctr.exe, it starts up normally.
| > | >
| > | > The problem is, I suppose, re-setting the association with the "Help
&
| > | > Support" label from the Start button. Not sure how I do that. Can
you
| > | help,
| > | > further please ?
| > | >
| > | > Sorry, but I'm not quite sure what the Run / sfc/scannow was
supposed
| to
| > | do.
| > | > I did it anyway with the Windows CD in the drive, but all I got was
| > | "Cannot
| > | > find sfc.scannow".
| > | >
| > | > I noticed that mscofig.exe is also in that WINDOWS\........\
binaries
| > | > folder. That also works when I click on it. However, I can't locate
or
| > | start
| > | > it from the Run application.
| > | >
| > | > Are these problems related in some way ? Is there a missing
| > association(s)
| > | > that I can reconnect, so to speak ? Apologies if I'm not very
| technical
| > | > about this.
| > | >
| > | > Would much appreciate any further help.
| > | >
| > | > Kind regards..
| > | >
| > | > Mike
| > | > __________________________________________________________
| > | >
| > | > | > | > | Greetings,
| > | > |
| > | > | Helpctr.exe is Help and Support Center, and the file is located
in:
| > | > | \WINDOWS\PCHealth\HelpCtr\Binaries.
| > | > |
| > | > | If still doesn't go well:
| > | > |
| > | > | 1) Start > Run
| > | > | 2) Type in "sfc /scannow" without the quotes
| > | > |
| > | > | You'll need the Windows CD for that ^
| > | > |
| > | > |
| > | > | Thanks and best of luck!
| > | > |
| > | > | --
| > | > | Jose Francisco
| > | > | http://www.xpez.tk
| > | > | Still got problems - Email me!
| > | > | chicofar at onvol dot net
| > | > |
| message
| > | > | | > | > | > Clicking on Help & Support from the Start button, I get a
| > | > | > message "Cannot find helpctr.exe".
| > | > | >
| > | > | > I get a similar message if I use Run to find Msconfig,
| > | > | > although I have found this program using the search
| > | > | > facility.
| > | > | >
| > | > | > Can anyone help please to re-set these applications
| > | > | > without having to re-install windows.
| > | > | >
| > | > | > With thanks.
| > | > |
| > | > |
| > | >
| > | >
| > |
| > |
| >
| >
|
|
 
Go to control panel---administrative tools---services and scroll down to help
and support. Activate and/or restart it there.
 
Thanks, but that doesn't work.

| Go to control panel---administrative tools---services and scroll down to
help
| and support. Activate and/or restart it there.
| | > Thanks Ramesh.
| >
| > Helpctr.exe isn't there.
| >
| > Mike
| > _______________________________________________________
| >
| > | > Mike,
| >
| > Click Start/Run and type: Regedit
| >
| > Navigate to:
| >
| > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
| > Paths\HELPCTR.EXE
| >
| > What does the (default) read?
| >
| >
| > --
| > Ramesh, Microsoft MVP
| > Windows XP Shell/User
| > http://www.mvps.org/sramesh2k
| >
| > Windows 2000 Group Policy Registry Table:
| > http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp
| >
| > | > Thanks Jose
| >
| > I've found the Helpctr file in the directory suggested.
| >
| > Clicking on Helpctr.exe, it starts up normally.
| >
| > The problem is, I suppose, re-setting the association with the "Help &
| > Support" label from the Start button. Not sure how I do that. Can you
help,
| > further please ?
| >
| > Sorry, but I'm not quite sure what the Run / sfc/scannow was supposed to
do.
| > I did it anyway with the Windows CD in the drive, but all I got was
"Cannot
| > find sfc.scannow".
| >
| > I noticed that mscofig.exe is also in that WINDOWS\........\ binaries
| > folder. That also works when I click on it. However, I can't locate or
start
| > it from the Run application.
| >
| > Are these problems related in some way ? Is there a missing
association(s)
| > that I can reconnect, so to speak ? Apologies if I'm not very technical
| > about this.
| >
| > Would much appreciate any further help.
| >
| > Kind regards..
| >
| > Mike
| > __________________________________________________________
| >
| > | > | Greetings,
| > |
| > | Helpctr.exe is Help and Support Center, and the file is located in:
| > | \WINDOWS\PCHealth\HelpCtr\Binaries.
| > |
| > | If still doesn't go well:
| > |
| > | 1) Start > Run
| > | 2) Type in "sfc /scannow" without the quotes
| > |
| > | You'll need the Windows CD for that ^
| > |
| > |
| > | Thanks and best of luck!
| > |
| > | --
| > | Jose Francisco
| > | http://www.xpez.tk
| > | Still got problems - Email me!
| > | chicofar at onvol dot net
| > |
| > | | > | > Clicking on Help & Support from the Start button, I get a
| > | > message "Cannot find helpctr.exe".
| > | >
| > | > I get a similar message if I use Run to find Msconfig,
| > | > although I have found this program using the search
| > | > facility.
| > | >
| > | > Can anyone help please to re-set these applications
| > | > without having to re-install windows.
| > | >
| > | > With thanks.
| > |
| > |
| >
| >
| >
|
 
Mike,

There must be one.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\HELPCTR.EXE
(default) must have a REG_SZ value - full path of Helpctr.exe

"C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe"

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

Thanks Ramesh.

Helpctr.exe isn't there.

Mike
_______________________________________________________

Mike,

Click Start/Run and type: Regedit

Navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE

What does the (default) read?


--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

Thanks Jose

I've found the Helpctr file in the directory suggested.

Clicking on Helpctr.exe, it starts up normally.

The problem is, I suppose, re-setting the association with the "Help &
Support" label from the Start button. Not sure how I do that. Can you help,
further please ?

Sorry, but I'm not quite sure what the Run / sfc/scannow was supposed to do.
I did it anyway with the Windows CD in the drive, but all I got was "Cannot
find sfc.scannow".

I noticed that mscofig.exe is also in that WINDOWS\........\ binaries
folder. That also works when I click on it. However, I can't locate or start
it from the Run application.

Are these problems related in some way ? Is there a missing association(s)
that I can reconnect, so to speak ? Apologies if I'm not very technical
about this.

Would much appreciate any further help.

Kind regards..

Mike
__________________________________________________________

| Greetings,
|
| Helpctr.exe is Help and Support Center, and the file is located in:
| \WINDOWS\PCHealth\HelpCtr\Binaries.
|
| If still doesn't go well:
|
| 1) Start > Run
| 2) Type in "sfc /scannow" without the quotes
|
| You'll need the Windows CD for that ^
|
|
| Thanks and best of luck!
|
| --
| Jose Francisco
| http://www.xpez.tk
| Still got problems - Email me!
| chicofar at onvol dot net
|
| | > Clicking on Help & Support from the Start button, I get a
| > message "Cannot find helpctr.exe".
| >
| > I get a similar message if I use Run to find Msconfig,
| > although I have found this program using the search
| > facility.
| >
| > Can anyone help please to re-set these applications
| > without having to re-install windows.
| >
| > With thanks.
|
|
 
Ramesh

Sorry for the delay, but I have been away.

I have re-checked very carefully. There is no folder HELPCTR.EXE under
HKEY_LOCAL_MACHINE\............\App Paths.

Have I misunderstood ? Clicking on the folder App Paths, there is a file in
the right hand pane with an icon showing "ab" (without the quotes). It then
reads (Default)...REG_SZ....(value not set).

I can find the file at "C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe".

Mike
______________________________________________________________

Mike,

There must be one.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE
(default) must have a REG_SZ value - full path of Helpctr.exe

"C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe"

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

Thanks Ramesh.

Helpctr.exe isn't there.

Mike
_______________________________________________________

Mike,

Click Start/Run and type: Regedit

Navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE

What does the (default) read?


--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

Thanks Jose

I've found the Helpctr file in the directory suggested.

Clicking on Helpctr.exe, it starts up normally.

The problem is, I suppose, re-setting the association with the "Help &
Support" label from the Start button. Not sure how I do that. Can you help,
further please ?

Sorry, but I'm not quite sure what the Run / sfc/scannow was supposed to do.
I did it anyway with the Windows CD in the drive, but all I got was "Cannot
find sfc.scannow".

I noticed that mscofig.exe is also in that WINDOWS\........\ binaries
folder. That also works when I click on it. However, I can't locate or start
it from the Run application.

Are these problems related in some way ? Is there a missing association(s)
that I can reconnect, so to speak ? Apologies if I'm not very technical
about this.

Would much appreciate any further help.

Kind regards..

Mike
__________________________________________________________

| Greetings,
|
| Helpctr.exe is Help and Support Center, and the file is located in:
| \WINDOWS\PCHealth\HelpCtr\Binaries.
|
| If still doesn't go well:
|
| 1) Start > Run
| 2) Type in "sfc /scannow" without the quotes
|
| You'll need the Windows CD for that ^
|
|
| Thanks and best of luck!
|
| --
| Jose Francisco
| http://www.xpez.tk
| Still got problems - Email me!
| chicofar at onvol dot net
|
| | > Clicking on Help & Support from the Start button, I get a
| > message "Cannot find helpctr.exe".
| >
| > I get a similar message if I use Run to find Msconfig,
| > although I have found this program using the search
| > facility.
| >
| > Can anyone help please to re-set these applications
| > without having to re-install windows.
| >
| > With thanks.
|
|
 
Mike,
Create a key and the string value which I said earlier.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

Ramesh

Sorry for the delay, but I have been away.

I have re-checked very carefully. There is no folder HELPCTR.EXE under
HKEY_LOCAL_MACHINE\............\App Paths.

Have I misunderstood ? Clicking on the folder App Paths, there is a file in
the right hand pane with an icon showing "ab" (without the quotes). It then
reads (Default)...REG_SZ....(value not set).

I can find the file at "C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe".

Mike
______________________________________________________________

Mike,

There must be one.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE
(default) must have a REG_SZ value - full path of Helpctr.exe

"C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe"

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

Thanks Ramesh.

Helpctr.exe isn't there.

Mike
_______________________________________________________

Mike,

Click Start/Run and type: Regedit

Navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE

What does the (default) read?


--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

Thanks Jose

I've found the Helpctr file in the directory suggested.

Clicking on Helpctr.exe, it starts up normally.

The problem is, I suppose, re-setting the association with the "Help &
Support" label from the Start button. Not sure how I do that. Can you help,
further please ?

Sorry, but I'm not quite sure what the Run / sfc/scannow was supposed to do.
I did it anyway with the Windows CD in the drive, but all I got was "Cannot
find sfc.scannow".

I noticed that mscofig.exe is also in that WINDOWS\........\ binaries
folder. That also works when I click on it. However, I can't locate or start
it from the Run application.

Are these problems related in some way ? Is there a missing association(s)
that I can reconnect, so to speak ? Apologies if I'm not very technical
about this.

Would much appreciate any further help.

Kind regards..

Mike
__________________________________________________________

| Greetings,
|
| Helpctr.exe is Help and Support Center, and the file is located in:
| \WINDOWS\PCHealth\HelpCtr\Binaries.
|
| If still doesn't go well:
|
| 1) Start > Run
| 2) Type in "sfc /scannow" without the quotes
|
| You'll need the Windows CD for that ^
|
|
| Thanks and best of luck!
|
| --
| Jose Francisco
| http://www.xpez.tk
| Still got problems - Email me!
| chicofar at onvol dot net
|
| | > Clicking on Help & Support from the Start button, I get a
| > message "Cannot find helpctr.exe".
| >
| > I get a similar message if I use Run to find Msconfig,
| > although I have found this program using the search
| > facility.
| >
| > Can anyone help please to re-set these applications
| > without having to re-install windows.
| >
| > With thanks.
|
|
 
Ramesh

I am not an inexperienced user but I am nervous about making changes in the
registry. Could I trouble you to explain in a bit more detail how and where
I create this key and string value.

With thanks.

Mike
____________________________________________________________________________
_______________

Mike,
Create a key and the string value which I said earlier.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

Ramesh

Sorry for the delay, but I have been away.

I have re-checked very carefully. There is no folder HELPCTR.EXE under
HKEY_LOCAL_MACHINE\............\App Paths.

Have I misunderstood ? Clicking on the folder App Paths, there is a file in
the right hand pane with an icon showing "ab" (without the quotes). It then
reads (Default)...REG_SZ....(value not set).

I can find the file at "C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe".

Mike
______________________________________________________________

Mike,

There must be one.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE
(default) must have a REG_SZ value - full path of Helpctr.exe

"C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe"

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

Thanks Ramesh.

Helpctr.exe isn't there.

Mike
_______________________________________________________

Mike,

Click Start/Run and type: Regedit

Navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE

What does the (default) read?


--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

Thanks Jose

I've found the Helpctr file in the directory suggested.

Clicking on Helpctr.exe, it starts up normally.

The problem is, I suppose, re-setting the association with the "Help &
Support" label from the Start button. Not sure how I do that. Can you help,
further please ?

Sorry, but I'm not quite sure what the Run / sfc/scannow was supposed to do.
I did it anyway with the Windows CD in the drive, but all I got was "Cannot
find sfc.scannow".

I noticed that mscofig.exe is also in that WINDOWS\........\ binaries
folder. That also works when I click on it. However, I can't locate or start
it from the Run application.

Are these problems related in some way ? Is there a missing association(s)
that I can reconnect, so to speak ? Apologies if I'm not very technical
about this.

Would much appreciate any further help.

Kind regards..

Mike
__________________________________________________________

| Greetings,
|
| Helpctr.exe is Help and Support Center, and the file is located in:
| \WINDOWS\PCHealth\HelpCtr\Binaries.
|
| If still doesn't go well:
|
| 1) Start > Run
| 2) Type in "sfc /scannow" without the quotes
|
| You'll need the Windows CD for that ^
|
|
| Thanks and best of luck!
|
| --
| Jose Francisco
| http://www.xpez.tk
| Still got problems - Email me!
| chicofar at onvol dot net
|
| | > Clicking on Help & Support from the Start button, I get a
| > message "Cannot find helpctr.exe".
| >
| > I get a similar message if I use Run to find Msconfig,
| > although I have found this program using the search
| > facility.
| >
| > Can anyone help please to re-set these applications
| > without having to re-install windows.
| >
| > With thanks.
|
|
 

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