Help and support

[bplane]

When I click on help and support from the start menu, it
say it can't find helpctr.exe. Is there a way to
reinstall that.
(e-mail address removed)

 

[Rick \Nutcase\ Rogers]

Hi,

Certainly, you expand a new copy. Start/run msconfig, click on "expand file"
(general tab)

File to expand: helpctr.exe
From: X:\I386
To: C:\Windows\PCHealth\HelpCtr\Binaries

Where X is whatever letter is assigned your CD drive (you need your WinXP CD
for this), change it accordingly. If your system was preinstalled, you may
find this instead on the hard drive under C:\Windows\I386. If so, change the
"from" line accordingly. This assumes a default installation to C:\Windows.
If your installation is in a different folder, such as C:\Winnt, change the
"To" path accordingly. Reboot when finished.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Ramesh [MVP]]

bplane,

Are you able to launch the file from RUN box (with full path)?
C:\WINDOWS\PCHEALTH\HELPCTR\Binaries\helpctr.exe

If that works, and the Start Menu link does not, follow these steps:

Open Registry Editor and navigate to:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\HELPCTR.EXE]
The (default) value in the right should read the following:
@="C:\\WINDOWS\\PCHealth\\HelpCtr\\Binaries\\HelpCtr.exe"

Clicking Start Menu Help and Support looks for the App Paths Helpctr.exe's (default) value and launches the program mentioned there. If the App Paths value is blank, the problem is seen.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

When I click on help and support from the start menu, it
say it can't find helpctr.exe. Is there a way to
reinstall that.
(e-mail address removed)

 

[Crusty \Old B@stard\]

One of the few questions that "should" be asked in the help and support news
group (-:

--
Regards:

Richard Urban

aka Crusty (-: Old B@stard

 

[Guest]

It does work from the run path

-----Original Message-----
bplane,

Are you able to launch the file from RUN box (with full path)?
C:\WINDOWS\PCHEALTH\HELPCTR\Binaries\helpctr.exe

If that works, and the Start Menu link does not, follow these steps:

Open Registry Editor and navigate to:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVers
ion\App Paths\HELPCTR.EXE]

The (default) value in the right should read the following:
@="C:\\WINDOWS\\PCHealth\\HelpCtr\\Binaries\\HelpCtr.exe"

Clicking Start Menu Help and Support looks for the App

Paths Helpctr.exe's (default) value and launches the
program mentioned there. If the App Paths value is blank,
the problem is seen.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en- us/gp/gpref.asp

"bplane" <[email protected]> wrote in

message news:[email protected]...

 

[Ramesh [MVP]]

Well! What was the result of altering the App Paths key?

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

-----Original Message-----
bplane,

Are you able to launch the file from RUN box (with full path)?
C:\WINDOWS\PCHEALTH\HELPCTR\Binaries\helpctr.exe

If that works, and the Start Menu link does not, follow these steps:

Open Registry Editor and navigate to:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVers
ion\App Paths\HELPCTR.EXE]

The (default) value in the right should read the following:
@="C:\\WINDOWS\\PCHealth\\HelpCtr\\Binaries\\HelpCtr.exe"

Clicking Start Menu Help and Support looks for the App

Paths Helpctr.exe's (default) value and launches the
program mentioned there. If the App Paths value is blank,
the problem is seen.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en- us/gp/gpref.asp

"bplane" <[email protected]> wrote in

message news:[email protected]...