Can't find contact email when fax no. entered

  • Thread starter Thread starter Katherine
  • Start date Start date
K

Katherine

We have a contact which includes a business phone number,
business fax number and an email address. When we try to
send an email to this contact and type the name in the TO
field, it doesn't find the contact. If we press SEND, it
brings up a box showing the email address and the business
fax as if it can't differentiate between the two. This
does not occur if there is no business fax. Is this a
known problem and is there a work around? Thanks,
Katherine
 
No. It's not a problem. It is normal behavior. Outlook cannot choose among
electronic addresses until you tell it which you prefer. Once you do, it
will remember.
Post your Outlook version when you have questions. Read up on the
autoresolution feature in Help or the KB if you do not understand how this
works.
 

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