Can't Drag & Drop--More Info

[Karen]

Hi All,

I reported yesterday in this forum that I could not drag & drop in Windows
Mail between newsgroups and got a reply that it did work so..............I
bit the bullet and worked with Microsoft Tech support. The tech used
easyassist to access my laptop and was able to see the problem.

We also accessed my desktop which has not been upgraded and saw that drag &
drop between newsgroups works fine in OE6. Despite our efforts which
basically boiled down to uninstalling and re-installing the newsgroup
accounts, there was no resolution to the problem.

So...............I am open to any suggestions from others who may be having
the same problem PARTICULARLY if you have found a solution

Karen

 

[Steve Cochran]

Perhaps if you described the exact steps of what you are trying to do, we
could figure out what you mean and what isn't working.

Keep a single thread and don't start lots of them.

steve

 

[Karen]

Hi Steve,

I select a message in one newsgroup and drag to another. A 'plus' sign
appears. The message opens in the new newsgroup, I can edit if I wish or
not and then press 'Send' and the message posts in the new newsgroup.

It worked in OE6, it does not work in my version of Windows Mail.

I started a new thread because I felt the other one was essentially closed
with the response that 'It works fine here' and I had further information.

Karen

 

[Steve Cochran]

Okay, I understand the issue now. I can't reproduce the problem either.

You can try re-registering dlls and see if that helps.

Start | Search (or Run) and try

regsvr32 ole32.dll

if that doesn't do anything then try:

regsvr32 oleau32.dll
regsvr32 olecli32.dll
regsvr32 olesvr32.dll

And if that doesn't fix it, then I'm at a loss at the moment.

steve

 

[Karen]

Hi Steve,

I am getting nothing but error messages when I try this. Do I have to have
everything shut down before doing it?

For instance with 'regsvr32 ole32.dll' I get the error message:

The module "ole32.dll" was loaded but the call to DllRegisterServer
failed with error code 0x80070005.

The next error message with 'regsvr32 oleau32.dll' is:

The module "oleau32.dll" failed to load. Make sure the binary is stored
at the specified path or debug it to check for problems with the binary
or dependent .DLL files. The specified module could not be found.

So, does everything have to be shut down?

Karen

 

[Sean Cai [MSFT]]

Hello,

Thank you for posting in the Microsoft newsgroup and thanks for Steve's key
in.

From your post, my understanding on this issue is: the new messages created
by dragging text are in plain text format. If I'm off base, please feel
free to let me know.

The problem you described doesn't happen in my test. However, I did some
further research. The format of the newly created message/mail is
controlled by the following keys:

HKEY_CURRENT_USER\Software\Microsoft\Windows Mail\News\Message Send HTML
HKEY_CURRENT_USER\Software\Microsoft\Windows Mail\Mail\Message Send HTML

Here are the steps of editing registry keys:
1.Click "Start"->"Run"
2.Type regedit and click ok.
3.Expand keys one by one : HKEY_CURRENT_USER->Software->Microsoft->Windows
Mail->News
4.Double click "Message Send HTML" and set the value to "1"
5.Repeat steps 3 to 4 on HKEY_CURRENT_USER\Software\Microsoft\Windows
Mail\Mail\Message Send HTML

Try to do the drag and drop and let's if see something has changed.

Please let me know if you have any other concerns, or need anything else.

Sean Cai, MCSE2000
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
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that others may learn and benefit from your issue.
=====================================================
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[Steve Cochran]

Hi Sean,

Her issue was not lack of HTML, but rather the lack of a message being
opened via the method she used.

Which suggested to me a problem, with OLE automation.

steve

 

[Steve Cochran]

nah. That didn't work. I'm getting the same error. They've changed some
things in Vista and some dlls won't register anymore.

Try running a cmd prompt as Adminstrator and in the box type

sfc /scannow

That will run system file checker and might fix it.

steve

 

[Karen]

Hi Sean,

I did follow these directions and both keys were already set to '1' so there
was nothing to change.

Karen

Hello,

Thank you for posting in the Microsoft newsgroup and thanks for Steve's key
in.

From your post, my understanding on this issue is: the new messages created
by dragging text are in plain text format. If I'm off base, please feel
free to let me know.

The problem you described doesn't happen in my test. However, I did some
further research. The format of the newly created message/mail is
controlled by the following keys:

HKEY_CURRENT_USER\Software\Microsoft\Windows Mail\News\Message Send HTML
HKEY_CURRENT_USER\Software\Microsoft\Windows Mail\Mail\Message Send HTML

Here are the steps of editing registry keys:
1.Click "Start"->"Run"
2.Type regedit and click ok.
3.Expand keys one by one : HKEY_CURRENT_USER->Software->Microsoft->Windows
Mail->News
4.Double click "Message Send HTML" and set the value to "1"
5.Repeat steps 3 to 4 on HKEY_CURRENT_USER\Software\Microsoft\Windows
Mail\Mail\Message Send HTML

Try to do the drag and drop and let's if see something has changed.

Please let me know if you have any other concerns, or need anything else.

Sean Cai, MCSE2000
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Karen]

Hi Steve,

I ran the command and it did execute without error but...............no effect, the problem remains

Karen Hagerman

Faculty

University of Phoenix

(e-mail address removed)

(e-mail address removed)

206-309-0438 (Leave a Message)

nah. That didn't work. I'm getting the same error. They've changed some
things in Vista and some dlls won't register anymore.

Try running a cmd prompt as Adminstrator and in the box type

sfc /scannow

That will run system file checker and might fix it.

steve

 

[Karen]

Gulp..............so what do you think, should I try to reinstall Vista?

I tried 'Repair' but none of the options were applicable. I hate to do it
because I've had to 'fix' quite a few things to get sound to work, the
printer to print, etc. but if it is likely to 'fix' my Windows Mail
then.................

Karen

nah. That didn't work. I'm getting the same error. They've changed some
things in Vista and some dlls won't register anymore.

Try running a cmd prompt as Adminstrator and in the box type

sfc /scannow

That will run system file checker and might fix it.

steve

 

[Karen]

Hi Steve,

I ran the command and it did execute without error but...............no
effect, the problem remains


--
Karen
nah. That didn't work. I'm getting the same error. They've changed some
things in Vista and some dlls won't register anymore.

Try running a cmd prompt as Adminstrator and in the box type

sfc /scannow

That will run system file checker and might fix it.

steve

 

[Sean Cai [MSFT]]

Hi Karen,

Thank Steve for his key in, again. :

Please help me gather more information on this issue:
1. Download the following software
FileMon for Windows v7.04
http://www.microsoft.com/technet/sysinternals/FileAndDisk/Filemon.mspx
RegMon for Windows v7.04
http://www.microsoft.com/technet/sysinternals/utilities/regmon.mspx
2. Extra them in a folder (or separate folders)
3. Start Windows Mail
4. Run both software
5. Do a drag and drop between newsgroups and let this two software record
what happened
6. Save the record to files (File->save as)
7. Send me the record: (e-mail address removed)
I'll compare your records with mine (which is normal) and try to find some
clues.

Export the following registry key and send it to me as well.
HKEY_CURRENT_USER\Software\Microsoft\Windows Mail
Main steps on exporting registry key are the same with editing a registry
key. After navigate to the key, right click on it then click "export".

And, can you tell me what happens when you drop messages on another
newsgroup? Does anything happen or any error message Window pop up? If
there is an error message, send it to me too.

Sean Cai, MCSE2000
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Karen]

Sean,

I'm just chasing my tail on these directions. I downloaded both regmon and
filemon; when I run them they tell me they have been replaced and point to
www.sysinternals.com which takes me back to
http://www.microsoft.com/technet/sysinternals/default.mspx where regmon and
filemon are available for download................and the cyle continues.
Both point to the website where I can download, extract files, run and go
right back to the same website


--
Karen
Hi Karen,

Thank Steve for his key in, again. :

Please help me gather more information on this issue:
1. Download the following software
FileMon for Windows v7.04
http://www.microsoft.com/technet/sysinternals/FileAndDisk/Filemon.mspx
RegMon for Windows v7.04
http://www.microsoft.com/technet/sysinternals/utilities/regmon.mspx
2. Extra them in a folder (or separate folders)
3. Start Windows Mail
4. Run both software
5. Do a drag and drop between newsgroups and let this two software record
what happened
6. Save the record to files (File->save as)
7. Send me the record: (e-mail address removed)
I'll compare your records with mine (which is normal) and try to find some
clues.

Export the following registry key and send it to me as well.
HKEY_CURRENT_USER\Software\Microsoft\Windows Mail
Main steps on exporting registry key are the same with editing a registry
key. After navigate to the key, right click on it then click "export".

And, can you tell me what happens when you drop messages on another
newsgroup? Does anything happen or any error message Window pop up? If
there is an error message, send it to me too.

Sean Cai, MCSE2000
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Sean Cai [MSFT]]

Hi Karen,

Here are the download links of the tools. You should be able to find these
two links in the bottom of the pages I provided last time. Sorry for the
inconvenience.

Regmon
http://download.sysinternals.com/Files/Regmon.zip
Filemon
http://download.sysinternals.com/Files/Filemon.zip

And, if you send me the exported reg file, don't send it to me with the
..reg extension since firewall will filter it. Paste the file content in the
mail or save the file as a txt file is fine.

Sean Cai, MCSE2000
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Sean Cai [MSFT]]

Hi Karen,

Sorry for the late. I wasn't in office in the past few days.

Here are the download links of the tools. You should be able to find these
two links in the bottom of the pages I provided last time. Sorry for the
inconvenience.

Regmon
http://download.sysinternals.com/Files/Regmon.zip
Filemon
http://download.sysinternals.com/Files/Filemon.zip

And, if you send me the exported reg file, don't send it to me with the
.reg extension since firewall will filter it. Paste the file content in the
mail or save the file as a txt file is fine.

Sean Cai, MCSE2000
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Karen]

Hi Sean,

I had no troubles downloading these programs.

When I run them however, a message pops up either regmon or filemon
(whichever is being used) has been replaced by Windows sysinternals then I
am redirected to the www.sysinternals.com website where I am invited to
download filemon and regmon again........

It is just a circle and as a result neither regmon or filemon will run

--
Karen
Hi Karen,

Sorry for the late. I wasn't in office in the past few days.

Here are the download links of the tools. You should be able to find these
two links in the bottom of the pages I provided last time. Sorry for the
inconvenience.

Regmon
http://download.sysinternals.com/Files/Regmon.zip
Filemon
http://download.sysinternals.com/Files/Filemon.zip

And, if you send me the exported reg file, don't send it to me with the
reg extension since firewall will filter it. Paste the file content in the
mail or save the file as a txt file is fine.

Sean Cai, MCSE2000
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Sean Cai [MSFT]]

Hi Karen,

Sorry for the inconvenience. Since I'm using old version of the two
software, I don't know this problem. In Windows Vista Regmon and Filemon
are packed together and now it's called Process Monitor. Here's the
download link:
Process Monitor v1.01
http://www.microsoft.com/technet/sysinternals/FileAndDisk/processmonitor.msp
x

Here's the changed process of collecting monitor log
Please help me gather more information on this issue (in order to save
system resources and minimum the size of the log, please close any
unnecessary applications in the whole process):
1. Download the Process Monitor
2. Extra to a folder
3. Start Windows Mail
4. Run the software
5. Do a drag and drop between newsgroups and let this two software record
what happened
6. Save the record to files (File->save as)
7. Send me the record: (e-mail address removed)

And please export the following registry key and send it to me as well.
HKEY_CURRENT_USER\Software\Microsoft\Windows Mail

Here are the steps of exporting registry keys:
1. Click "Start"->"Run"
2. Type regedit and click ok.
3. Expand keys one by one : HKEY_CURRENT_USER->Software->Microsoft->Windows
Mail
4. Right click on the Windows Mail key and click export
5. Save the file and send it to me.

Sean Cai, MCSE2000
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Sean Cai [MSFT]]

Hi Karen,

I would appreciate it if you could drop me a note to let me know the status
of the issue in the thread. If you have any questions or concerns, please
feel free to let me know. I am happy to be of assistance.

Sean Cai, MCSE2000
Microsoft Online Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

 

[Sean Cai [MSFT]]

R:The cu can't drag and drop texts between newsgroups in Windows Mail
A:N/A
C:N/A
R:Tried to collect actions took by the system. No response

close as not resolved