Can't delete mail

[Guest]

I can't delete a message I was trying to send but it says "Message cannont be
displayed; windows mail encountered and unexpected problem while displaying
this message. Please check your computer for low memory or low disk space and
try again." I try to delete the message but another error message appears "an
unknown error has occured". this is a new dell laptop i am using and i have
plenty or memory and disk space. i don't know what's going on or how to
delete this message. since this message is in my outbox i cannot send emails
until i delete the problem message. any suggestions or answers would be
great!!

 

[Gary VanderMolen]

1. Do all sending from a web-based mail service, like
Hotmail, Yahoo, or Gmail.
2. Switch entirely to a different email program like
Outlook, or the free Mozilla Thunderbird.
3. If you are adventurous and are familiar with how to use the
Windows Explorer file manager, you can try the database
deletion/regeneration fix advocated by Steve Cochran.

Gary VanderMolen

 

[Steve Cochran]

First thing is to remove McAfee or Norton AV and antispam from the computer
if they exist. You may need to visit their website to fully uninstall the
product. Then get something less invasive. There are a number of free
antivirus programs, but with any you have to disable email scanning. See
www.oehelp.com/OETips.aspx#3

You can also try compacting and repairing the database using my WMUtil
program (www.oehelp.com/WMUtil/).

After that, the only solution so far is to wipe out the database. So go to
Tools | Options | Advanced | Maintenance | Store Folder to find the message
store location. Then move everything under that Windows Mail directory to
another directory so that the Windows Mail directory is completely empty.
Then restart WinMail and it will open fresh with nothing
in the database. You can then add your accounts and if they work correctly
then you can use File | Import | Messages and choose WinMail format and
point to the directory to which you moved the files.

steve

 

[Guest]

I also have this problem, did you find a solution?

 

[Frank Saunders, MS-MVP OE/WM]

I also have this problem, did you find a solution?

Have you tried marking the message as read and then deleting it? That's
what I've been doing and so far it has always worked. Other things:

Try repairing the database with WMUtil from www.oehelp.com

There are two copies of WindowsMail.MSMessageStore, One in
%USERPROFILE%\AppData\Microsoft\Windows Mail
and one in
%USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New
If you delete both of these the database will be rebuilt. However, while no
messages should be lost, some may be downloaded again and you may lose some
record of which have been read. I recommend that you only do this when they
are causing you trouble, like when they are in the Outbox. Otherwise I now
just mark them as read and ignore them.

 

[Miguel Benejam]

I have the same problem. Have you found a solution.
Mike