Can't delete Email

[Mike McLellan]

I'm running MS Outlook 2002 under Windows XP. When I try to delete emails in
my Inbox, there is one (spam) email that won't delete - I keep on getting an
error message telling me that errors have been detected in my Inbox and to
run the repair tool. I have done this but it has made no difference. Apart
from this isolated instance, everything else is ok. Any ideas?

 

[DL]

Try setting Outlook to offline mode, wait a while, close Outlook, wait, open
Outlook see if it will now delete

 

[Mike McLellan]

Thanks for the advice, DL. I tried what you suggest but, unfortunately, I'm
no further forward

 

[Brian Tillman [MVP - Outlook]]

Thanks for the advice, DL. I tried what you suggest but, unfortunately,
I'm
no further forward

If you hold the Shift key when you try can you delete it?

 

[Mike McLellan]

Thanks, Brian. That did the trick! Can you explain why Shift + Delete works
when Delete by itself doesn't?

 

[Brian Tillman [MVP - Outlook]]

Thanks, Brian. That did the trick! Can you explain why Shift + Delete
works
when Delete by itself doesn't?

Holding Shift while pressing Delete is a permanent delete and bypasses the
Deletd Items folder. Have you emptied your Deleted Items folder? How large
is your PST?

 

[Mike McLellan]

I empty my Deleted Items folder on a regular basis - even when it was empty I
was having the problem. My PST file is 300Mb

 

[Brian Tillman [MVP - Outlook]]

I empty my Deleted Items folder on a regular basis - even when it was empty
I
was having the problem. My PST file is 300Mb

Have you used the Inbox Repair Tool (scanpst.exe) on the PST yet? If that
didn't help, I'd create a new PST and start using it. If you do, it's easy
enough to transfer the data from the old PST, if you wish.