Hello Morris,
Appreciate your update and response. I am glad to hear that the problem has
been fixed.
At this moment, I'd like to deliver to you with a simple summary of this
issue for your reference:
ARCR
***********
A (Action): Try to delete email messages
R (Result): error "the message interface has returned an unknown error"
C (Cause): corrupted PST
R (Resolution): create a new Outlook profile to fix it.
If you have any other questions or concerns, please do not hesitate to
contact me. It is always my pleasure to be of assistance.
Have a nice day!
Best regards,
Emily Lin
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================
--------------------
| X-Tomcat-ID: 50223351
| References: <
[email protected]>
<
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Emily Lin [MSFT])
| Organization: Microsoft
| Date: Mon, 02 Jul 2007 05:29:26 GMT
| Subject: RE: Can't delete email from inbox - OutLook 2002/2003
| X-Tomcat-NG: microsoft.public.outlook.general
| Message-ID: <
[email protected]>
| Newsgroups: microsoft.public.outlook.general
| Lines: 151
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:53682
| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
| Hi Morris,
|
| Thanks for your reply and the excellent screen shot. Such an issue should
| be fixed after we create a new Outlook profile. Please let me know if
| everything is working fine after you have time to create a new Outlook
| profile.
|
| If anything is unclear or if you have any other concerns, please don't
| hesitate to contact me.
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! -
www.microsoft.com/security
| ======================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from this issue.
| ======================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ======================================================
|
| --------------------
| | X-Tomcat-ID: 64706804
| | References: <
[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain
| | Content-Transfer-Encoding: 7bit
| | From: (e-mail address removed) (Emily Lin [MSFT])
| | Organization: Microsoft
| | Date: Fri, 29 Jun 2007 05:18:12 GMT
| | Subject: RE: Can't delete email from inbox - OutLook 2002/2003
| | X-Tomcat-NG: microsoft.public.outlook.general
| | Message-ID: <
[email protected]>
| | Newsgroups: microsoft.public.outlook.general
| | Lines: 107
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:53223
| | NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
| |
| | Hi Moman,
| |
| | What is the exact error message when you try to delete emails/email
| folders
| | in Outlook 2003? Please take a screen shot of it and send it to me at
| | (e-mail address removed).
| |
| | If it asks you to run the Inbox Repair utility (scanpst.exe) to repair
| the
| | Outlook data file and the issue persists, it is mostly caused that the
| | current Outlook data file was corrupted. We need to create a new
Outlook
| | profile to fix the issue.
| |
| | #1 Create a new Outlook profile
| | ======
| | A new profile is a new environment for us to use Outlook. To create a
new
| | profile is only for a test to see if the problem is related to the
| corrupt
| | profile of Outlook. Creating new profile will not do any damage to the
| old
| | profile.
| |
| | 1. Quit Outlook. Go to Start menu > Control Panel > Mail, click Show
| | Profiles¡
| | 2. Select the "Prompt for a profile to be used" check box. Click Add¡
| | 3. Type the profile name as "new outlook profile", click Ok.
| | 4. Select Add a new e-mail account, click Next. Follow the wizard to
| | configure your account in the new profile
| | 5. After you restart Outlook, if the problem is resolved, please import
| the
| | original data into your new profile.
| |
| | #2 Move data from the original profile to the new profile
| | ==============
| | Method 1: Open the PST file directly
| | -------------------
| | Click File menu > Open > Outlook Data File > choose the pst file which
| | contains the data in original profile to open it in the new profile.
| Thus,
| | there should be a new Personal Folders in the Outlook Folder List.
| |
| | By default, the pst file for original Outlook profile is located in the
| | folder:
| | C:\Documents and Settings\<your-login-name>\Local Settings\Application
| | Data\Microsoft\Outlook\
| |
| | Method 2: Import the PST file
| | --------------
| | 1. On the File menu, click Import and Export.
| | 2. Click "Import from another program or file", and then click Next.
| | 3. In "Select the file type to import from", click Personal Folder File
| | (.pst), and then click Next.
| | 4. In "File to Import", click Browse to locate the personal folders
| (.pst)
| | file that you want to import, and then click Next.
| | 5. In the "Select the folder to import from" section, select the folder
| | that you want to import, or select the top of the hierarchy to import
| | everything, and then click Finish.
| |
| | Note: If the folder contains subfolders, and you want to include this
| data
| | in the import process, click to select "Include Subfolders". If the
| | destination for importing is the currently selected folder, click
"Import
| | items into the current folder"; otherwise, click "Import items into the
| | same folder in". This will create matching items in the destination
| folder
| | you select.
| |
| | If anything is unclear or if you have any other concerns, please don't
| | hesitate to contact me.
| |
| | Regards,
| |
| | Emily Lin
| |
| | Microsoft Online Partner Support
| | Get Secure! -
www.microsoft.com/security
| | ====================================================
| | When responding to posts, please "Reply to Group" via your newsreader
so
| | that others may learn and benefit from your issue.
| | ====================================================
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| |
| | --------------------
| | | Reply-To: "Moman" <
[email protected]>
| | | From: "Moman" <
[email protected]>
| | | Subject: Can't delete email from inbox - OutLook 2002/2003
| | | Date: Thu, 28 Jun 2007 12:51:01 -0500
| | | Lines: 6
| | | X-Priority: 3
| | | X-MSMail-Priority: Normal
| | | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
| | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138
| | | X-RFC2646: Format=Flowed; Original
| | | Message-ID: <
[email protected]>
| | | Newsgroups: microsoft.public.outlook.general
| | | NNTP-Posting-Host: 65.14.34.77
| | | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:53090
| | | X-Tomcat-NG: microsoft.public.outlook.general
| | |
| | | I can't delete emails from the inbox or the deleted emails folder.
| | Outlook
| | | gives me an error message and tells me that I need to run the repair
| | | utility. I have ran the utility several times, but it doesn't help.
| How
| | | can I fix this?
| | |
| | |
| | |
| |
| |
|
|
