Can't delete a defective e-mail message

[gtroyko]

One particular message with a long attachment, probably a movie. When I try
to open it, shows : Windows mail : "Unknown Error". When I try to delete it,
comes the same message "Unknown error", and the e-mail is still there in my
entry box.
How can I get rid of it? Thanks.

 

[Guest]

One particular message with a long attachment, probably a movie. When I
try
to open it, shows : Windows mail : "Unknown Error". When I try to delete
it,
comes the same message "Unknown error", and the e-mail is still there in
my
entry box.
How can I get rid of it? Thanks.

Download and install this hotfix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version
of Vista or a 64-bit version, try the hotfix for the 32-bit version first.
Certain common antivirus programs, such as most of those from
Norton or McAfee, tend to cause stuck messages and other problems
in Windows Mail, although seldom immediately, so if you have such a
program, remember where to find the hotfix, and hope it will install
again if you need it again. A recent version of the Trend antivirus
program also causes assorted problems in Windows Mail.

This hotfix may or may not delete the message causing problems;
if it doesn't, it should at least make it possible for you to delete it.

 

[gtroyko]

Robert, thanks for the suggestion. Running through the windows mail help, I
found another suggestion, and it worked. Using "Shift+Delete" the message
doesn't go to the trash box and is completely deleted at once. It worked for
my case, so I want to notify the community.

 

[Guest]

You're welcome.

Robert, thanks for the suggestion. Running through the windows mail help,
I
found another suggestion, and it worked. Using "Shift+Delete" the message
doesn't go to the trash box and is completely deleted at once. It worked
for
my case, so I want to notify the community.

 

[Steve Cochran]

You should still update to Vista SP1 to fix the underlying issue.

steve

 

[DeWitch]

As I had said before but my post was mainly ignored - the way to get rid of a
message that is "stuck" in a particular folder is to move all the messages
you want to keep into another folder and then delete the folder the "stuck"
message is in - it works every time.

Wrote that way back when I first tried the Vista "upgrade" that I received
for my new PC that came with XP (early 2007) - went back to XP after about 3
days of Vista nonsense. But here I am back in Vista again since recently had
a problem with the PC and could not get the reformat to XP to work - could
only start it with the Vista upgrade disk - I have not given up trying to get
my beleoved XP back though.