"Can't copy the items. You don't have permission ..."

[Andrew Hamilton]

I use OL 2003, latest service pack,etc. My PST file is about 1.2 GB
and is Unicode-compatible.

Lately Outlook shuts down suddenly without warning, and I have left
checked the box to restart Outlook automatically. This is a big
annoyance. However, in the last 2-3 days, I'm seeing a new kind of
problem. I can't delete or move messages from mail folders.

I get the message that is in the subject line, and the balance of this
message is:

... to create an entry in this folder. Right-click the folder and then
click Properties to check your permissions for the folder. See the
folder owner or your administrator to change your permissions."

Huh?

Right-clicking any such folder, I then click on the Administration
Tab. In this windows, everything is greyed out except "Initial View
on folder." In other words, I obviously don't have any permissions,
even though I am the only user of Outlook and my logon ID also has
admin privileges.

What gives?

I did the usual due diligence web search. Nothing, nothing on the
Microsoft web site. I did find a few old postings in this group.
Following instructions, I deleted the contents of the DELETED folder,
and then ran SCANPST. The result was "minor inconsistencies only,
which I did repair.

Then when I restarted OL, it did not crash right away. But I did get
the same messages. I could not even dismiss a reminder for a past
calendar appointment.

So I ran SCANPST yet again. And again found only "minor
inconsistencies." And then restarted OL. And then it crashed again,
before I had a chance to do any work.

What do I do? This is extremely frustrating. There is no free
support from MS. Do I really need to pay them $49 to help me with the
bugs?

-AH

 

[Milly Staples [MVP - Outlook]]

Have you tried a new mail profile?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Andrew Hamilton asked:

| I use OL 2003, latest service pack,etc. My PST file is about 1.2 GB
| and is Unicode-compatible.
|
| Lately Outlook shuts down suddenly without warning, and I have left
| checked the box to restart Outlook automatically. This is a big
| annoyance. However, in the last 2-3 days, I'm seeing a new kind of
| problem. I can't delete or move messages from mail folders.
|
| I get the message that is in the subject line, and the balance of this
| message is:
|
| .. to create an entry in this folder. Right-click the folder and then
| click Properties to check your permissions for the folder. See the
| folder owner or your administrator to change your permissions."
|
| Huh?
|
| Right-clicking any such folder, I then click on the Administration
| Tab. In this windows, everything is greyed out except "Initial View
| on folder." In other words, I obviously don't have any permissions,
| even though I am the only user of Outlook and my logon ID also has
| admin privileges.
|
| What gives?
|
| I did the usual due diligence web search. Nothing, nothing on the
| Microsoft web site. I did find a few old postings in this group.
| Following instructions, I deleted the contents of the DELETED folder,
| and then ran SCANPST. The result was "minor inconsistencies only,
| which I did repair.
|
| Then when I restarted OL, it did not crash right away. But I did get
| the same messages. I could not even dismiss a reminder for a past
| calendar appointment.
|
| So I ran SCANPST yet again. And again found only "minor
| inconsistencies." And then restarted OL. And then it crashed again,
| before I had a chance to do any work.
|
| What do I do? This is extremely frustrating. There is no free
| support from MS. Do I really need to pay them $49 to help me with the
| bugs?
|
| -AH

 

[Andrew Hamilton]

Have you tried a new mail profile?

[problem with a weird error message and my inability to copy/move mail
messages out of the INBOX or any other folder to other folders]

No. This problem is intermittent. The last time I encountered it
(after doing a SCANPST), I shut down and restarted Outlook, and the
problem went away.

-AH