can't connect to internet with IE 6

[T]

One of my users went on holidays, came back, and is now
unable to connect to the internet. No one used her
computer while she was gone.

The LAN settings are correct, the network cable is
plugged in, and the NIC card is working properly. I
tried installing the patch q331906, but that didn't work
either.

Does anyone have any ideas on what else I can check?

Thanks,
T

 

[H Leboeuf]

IE 6.

Try this: Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions

If this clears your problem then find out who the culprit(s) is/are with
these tools.

Let AD-Aware Scan your system for advertising Spyware
http://www.lavasoftusa.com

and:

SpyBot-S&D
http://security.kolla.de/

p.s Reset the 3rd party browser setting.

More: This may be caused by a third-party program (adware, spyware,
parasite).
Get AdAware and SpyBot and run them both. Keep them up to date.
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
--

If still having problems, then give us the error message(s)

My next question is How do you know no one else used the computer?
Is it that secured?

Henri Leboeuf
Web page: http://www.generation.net/~hleboeuf/index.htm

 

[T]

No luck. I get the error message:

Cannot find server or DNS error.
Internet Explorer

I know no one else used the computer cuz it was in a
locked office. If someone was in there, they've got some
explaining to do!

And just for fun, I uninstalled the NIC and reinstalled
it, but that didn't work either. The user is able to
access the network with no problems, just not the
internet.