Cant connect desktop to internet

[Bill T.]

Hello, I have a Dell desktop with Windows XP and a Toshiba laptop with Vista
Home Premium. I had both connected to the internet and everything was fine
the lastnight my son was playing games on the desktop and now i have no
internet connection on the Dell. Laptop still has a wireless connection.
When i look at my connection on the Dell it says " limited or no
connectivity" I tried running the connection wizard and the fix connection
tool, but no go. Then i tried the installation disk from Veizon for the
modem and was able to get it to say it was connected, but still could not go
online. HELP! this is driving me nuts! there has to be something simple i am
missing. Any help appreciated. Thanks Bill

 

[Bill T.]

Update- While i was waiting for an answer i went in and unpluged my router
and netlink firewall and in doing so re established my internet connection.
Verizon help page suggested this to reset the router and modem. I hope this
helps someone else! I new it was something simple.

 

[John B]

I never use software to solve my connection problems.
From desktop, enter "cmd" screen by going to Start, Run, then entering "cmd"
Type ipconfig /all > rpt.txt
Copy paste the contents of this as a reply to this message.
Then somebody here will be better able to help you.

The devil is in the details.

 

[John B]

I think you're confusing terms here. The MODEM is one entity; the ROUTER
usually embodies a FIREWALL.
So you cycled power on the MODEM and ROUTER, thereby enabling them, and the
computers in your network, to obtain IP addressing through the DHCP service
that exists in two places: in the MODEM (for the benefit of the front end
of the ROUTER); and in the ROUTER (for the benefit of your computers).
Notice that the router has a front end and a back end, with distinct, and
very different, IP addresses for each end.
Your wireless service likely kept working because it was hooked up with your
neighbor's system.

This sort of grief can be avoided by statically assigning IP addresses.
That's a rather advanced subject, considering, but I thought you might be
advised of its existence.
Displaying ipconfig /all would have made this even more apparent.

REBOOTING equipment that is acting badly is usually the best thing to try
first...as you found out. These systems are complicated, and not perfect,
and sometimes get locked up in STATES unintended by the designers. So
rebooting sets them free.

We leave it to our kids to "keep life interesting," in so many ways.

 

[Bill T.]

I am not confusing anything. I know what a router is and i know what a modem
is. And yes i Restarted both of them. I do not appreciate you assuming that
i am a child either. I simply asked a question about my internet connection.
You know thats the trouble with alot of you so called experts, you assume
you know everything. If you cant give advice without sarcasim, dont give any
at all!

 

[milleron]

I am not confusing anything. I know what a router is and i know what a
modem is. And yes i Restarted both of them. I do not appreciate you
assuming that i am a child either. I simply asked a question about my
internet connection. You know thats the trouble with alot of you so
called experts, you assume you know everything. If you cant give advice
without sarcasim, dont give any at all!

I believe that you do KNOW the difference between a "router" and a
"modem," but what you actually typed was "router and netlink firewall."
What John B was pointing out was that the "firewall" is in the router,
not in the other device, which, by exclusion, must be the modem.
I don't think his reply was either sarcastic or condescending.
Remember that many other people besides you are reading the thread, and
some of them may be such beginners that a clarification of your inexact
terminology was in the best interest of the group. Cool your jets, Bill.

 

[Bill T.]

I am cool, and it did read as sarcastic and condescending to me. I am in no
way a EXPERT in computers, but i am not a MORON either. I simply asked a
Question that was met with a answer that i felt had a TONE to it. Also that
is why i posted a update to the thread so it maybe would help other people.
I am here for the same reason you are, to try to help people and solve
issues. Sometimes people who are very knowledgeable about something come
across as being sarcastic. Either way that is how i read it!

 

[John B]

Me thinks thou DOTH protest too much.
I apologize for insulting you.
And I apologize for trying to help you, too.
You remind me that some people are best left to stew in their own juices.

Let's see how you might help some others who post in this forum.
Hopefully you can express yourself unambiguously.

"Sarcasm" is a veiled attack. There was nothing veiled in my posting to
you.
"Condescending" is in the eye of the beholder.

Is that a clear reply?

 

[Bill T.]

I guess i am the one who should apologize for asking a question in hopes
of just getting a answer to my question. Im sorry for not wording it the
way you thought i should have. But in the end i figured it out on my own
anyway, so i guess im done protesting now. Was THAT clear?

 

[Barb Bowman]

could you please post the brand, model number and hardware revisions
of these devices?

also, could u post the text output of ipconfig /all when the
computer is in the no connectivity state? if you need to know how to
do this, see
http://digitalmediaphile.wordpress.com/ipconfig-all-how-to-get-text-output/

one thing I might recommend is unbinding IPv6 from the wireless NIC
(http://digitalmediaphile.wordpress.com/ipv6-how-to-unbind-from-a-nic-in-windows-vista/
)

check and see if a new driver for the wireless was installed from
windows update during this timeframe as well.

Update- While i was waiting for an answer i went in and unpluged my router
and netlink firewall and in doing so re established my internet connection.
Verizon help page suggested this to reset the router and modem. I hope this
helps someone else! I new it was something simple.

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

[John B]

Very clear.
Best of luck to you.