Cant' burn music CD using iTunes under XP

R

ritpg

don't know when this problem developed but it's been months since I
last burned a CD from iTunes. I'm running XP Pro and I keep
getting the message "can't recognize burner or software" (or words to
this effect). I have a Sony DRU-710A DVD burner which is listed on
Apple's list of compatible devices. I have entered this problem on
Apple's web site and have gotten no response. I told them that I will
not purchase any more music thru iTunes until this problem is fixed.

I am totally up to date on my updates (including one that popped up
automatically the day after I submitted the problem to Apple - a
coincidence???)

I don't know about anyone else out there but my experiences with Apple
have been terrible. They make good products but who wants to deal with


their attitude?

I work with special needs kids who respond very favorably to certain
types of music and iTunes has been a big help up till now. I need to
be able to burn CDs for this new school year (and yes, I know about the


7 copy limit - I can't even burn one copy).

Any help will be greatly appreciated.

Terry
 
G

Galen

In (e-mail address removed) had this to say:

My reply is at the bottom of your sent message:
don't know when this problem developed but it's been months since I
last burned a CD from iTunes. I'm running XP Pro and I keep
getting the message "can't recognize burner or software" (or words to
this effect). I have a Sony DRU-710A DVD burner which is listed on
Apple's list of compatible devices. I have entered this problem on
Apple's web site and have gotten no response. I told them that I will
not purchase any more music thru iTunes until this problem is fixed.

I am totally up to date on my updates (including one that popped up
automatically the day after I submitted the problem to Apple - a
coincidence???)

I don't know about anyone else out there but my experiences with Apple
have been terrible. They make good products but who wants to deal
with


their attitude?

I work with special needs kids who respond very favorably to certain
types of music and iTunes has been a big help up till now. I need to
be able to burn CDs for this new school year (and yes, I know about
the


7 copy limit - I can't even burn one copy).

Any help will be greatly appreciated.

Terry

You'll likely need to go through them...

Apple - Support - iTunes:
http://www.apple.com/support/itunes/

Apple - Support - iPod:
http://www.apple.com/support/ipod/

I do not KNOW if this can do the conversion or not? It may well be able to
so I'd say give it a shot...

jetAudio Basic:
http://www.snapfiles.com/get/jetaudio.html

That's what I'd consider trying the burn with IF it will convert it - it
should say or error out if it won't.

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/ http://kgiii.info/

"Chance has put in our way a most singular and whimsical problem, and
its solution is its own reward." - Sherlock Holmes
 
R

ritpg

Galen,

Would you believe I still have this problem. Every time I try to burn
a CD from ITunes I get "CD burner or software not found". I see that
there are many people - both MAC and PC users - who are having this
problem. I have posted to the Appple technical support web site many
times only to learn that Apple does not monitor these posts (I've even
gone so far as to recommend that people buy Zunes in my posts). Apple
seems to think they can save money by having users staff their on-line
technical support. I don't think it works. I haven't gotten a single
useful response to any of my posts. So here I sit, still unable to
burn CDs from ITunes (whether the music was purchased thru ITunes or
not). I read recently that music purchases thru ITunes have been
decreasing. Duhh!!! Is anyone surprised. I will certainly not buy
music thru ITunes.
 
R

ritpg

Spoke to my brother over the weekend and he suggested I uninstall
iTunes and reinstall it. Before I uninstalled iTunes I made a back-up
copy of all my music on my external HD. Then I uninstalled iTunes
(latest version 7). Then I installed version 6 which I has saved on my
HD. When I brought version 6 up I could see all my music listed but
when I tried to burn a CD I was told that some file (can't recall the
name - have it written down) was created by a newer version of iTunes
and therefore not playable. I then uninstalled version 6 and installed
version 7. And when I tried to burn a CD, guess what happened. "Disc
burner or software not found". So I still can't burn CDs using iTunes
and probably never will. And I'm sure Apple is losing sleep over this.
 

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