can't backup

[badgolferman]

Outlook 2007. I cannot copy outlook.ost or archive.pst for backup
purposes whether Outlook is open or closed. I have even tried on a
fresh reboot.

Error Message:
"Cannot copy outlook: The process cannot access the file because
another process has locked a portion of the file."

 

[Roady [MVP]]

Is the outlook.exe process running? Then Outlook is not closed and the files
are locked.
Probably you have some software installed that relies on Outlook such as a
Fax service or you have a mobile device connected to your computer.

For additional solutions and troubleshooting see;
http://www.howto-outlook.com/faq/outlookdoesntclose.htm

 

[DL]

Or a third party desktop search tool, eg Copernic

 

[badgolferman]

DL wrote:

That is exactly what I have!

Or a third party desktop search tool, eg Copernic

 

[Pat Willener]

You'll need to ask it to stop indexing, then close it (from systray).

 

[badgolferman]

Pat Willener wrote:

I updated to the new version of Copernic Desktop Search and it does not
have this problem anymore. Thank you for your help.