Can't add usb printer (Expert help needed)

[davidg35]

When going to the "add printer" the USB printer ports do not show
under "use the following port" or as an option under "create a new
port" I've tested the USB with other devices without problems. The
laptop is a year old running XP with SP3. I know the fix is in the
registry I'm just not sure how exactly.

 

[Jan Alter]

When going to the "add printer" the USB printer ports do not show
under "use the following port" or as an option under "create a new
port" I've tested the USB with other devices without problems. The
laptop is a year old running XP with SP3. I know the fix is in the
registry I'm just not sure how exactly.

What happens when you attempt to use the installation software for the
printer?
If Windows already has a driver for the printer does any message come up
saying Windows has found a plug and play printer?
Have you tried a different cable and does the printer work on another
system?

 

[davidg35]

What happens when you attempt to use the installation software for the
printer?
If Windows already has a driver for the printer does any message come up
saying Windows has found a plug and play printer?
Have you tried a different cable and does the printer work on another
system?
--
Jan Alter
(e-mail address removed)
or
(e-mail address removed)12.pa.us

Thanks, printer and cable are good. Software loads and says errors
with installation, uninstall and reinstall. printer is seen for plug
and play.

 

[Jan Alter]

What happens when you attempt to use the installation software for the
printer?
If Windows already has a driver for the printer does any message come up
saying Windows has found a plug and play printer?
Have you tried a different cable and does the printer work on another
system?
--
Jan Alter
(e-mail address removed)
or
(e-mail address removed)12.pa.us

Thanks, printer and cable are good. Software loads and says errors
with installation, uninstall and reinstall. printer is seen for plug
and play.

What are the errors?
What is the printer make and model?
Do you have the newest install program for the printer from the
manufacturer?
In the system file under hardware are all devices working? Any yellow
exclamation marks? Bfore and after the install attempt?

 

[Al Bundy]

When going to the "add printer" the USB printer ports do not show
under "use the following port" or as an option under "create a new
port" I've tested the USB with other devices without problems. The
laptop is a year old running XP with SP3. I know the fix is in the
registry I'm just not sure how exactly.

If you are "just not sure how", then you don't know where the fix is
do you?
I'd suggest downloading the correct software to a separate folder and
running the install from there. Remove everything present now and
unplug the printer from the computer before running the software,
unless advised otherwise by any "read" files in the download package.
And gee, somebody might have had this problem before if they only knew
what printer this is. No, please don't tell us.

 

[pheeh.zero]

If you are "just not sure how", then you don't know where the fix is
do you?
I'd suggest downloading the correct software to a separate folder and
running the install from there. Remove everything present now and
unplug the printer from the computer before running the software,
unless advised otherwise by any "read" files in the download package.
And gee, somebody might have had this problem before if they only knew
what printer this is. No, please don't tell us.

Get another cup of coffee, Al!

 

[davidg35]

If you are "just not sure how", then you don't know where the fix is
do you?
I'd suggest downloading the correct software to a separate folder and
running the install from there. Remove everything present now and
unplug the printer from the computer before running the software,
unless advised otherwise by any "read" files in the download package.
And gee, somebody might have had this problem before if they only knew
what printer this is. No, please don't tell us.

The printer installs fine on another PC the problem AI'm having is
creating a USB Printer port, I had a similiar problem when I had to go
into the registry to create standard tcp/ip port on the PC. The
lexmark X3430 all in one software is not creating the USB printer
port, since it appears somehow it was disabled in the registry
previously.

 

[Jan Alter]

If you are "just not sure how", then you don't know where the fix is
do you?
I'd suggest downloading the correct software to a separate folder and
running the install from there. Remove everything present now and
unplug the printer from the computer before running the software,
unless advised otherwise by any "read" files in the download package.
And gee, somebody might have had this problem before if they only knew
what printer this is. No, please don't tell us.

The printer installs fine on another PC the problem AI'm having is
creating a USB Printer port, I had a similiar problem when I had to go
into the registry to create standard tcp/ip port on the PC. The
lexmark X3430 all in one software is not creating the USB printer
port, since it appears somehow it was disabled in the registry
previously.


In order of progression:

1. Go to control panel and remove all USB ports through the System
Folder.
Reboot and try installing printer again after the ports are found.

2. Reinstall mb chipset drivers after first going to mb manufacturer
website and seeing if there is a new updated
version of the drivers.
Reboot and try reinstalling printer again.

3. Back up all data
Repair install of Windows
Try installing printer again

4. Wipe drive, install Windows fresh