Can't Add Any History???

[Guest]

I can enter info in the fields but I can't add any history under "Business
Contact History". how do I fix this? Thanks!

 

[Sue Mosher [MVP-Outlook]]

What happens when you try?

 

[Guest]

Nothing! I press the button hoping for the drop-down menu and it doesn't
appear.

 

[Sue Mosher [MVP-Outlook]]

BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

I've done all this and I still can't "add" noted to my contacts. As a matter
of fact, none of my buttons are working. Also, I no longer have "Business
Tools" across the top. Should I uninstall and then re-install? Please help.
Thanks!

 

[Sue Mosher [MVP-Outlook]]

If you don't see the Business Tools menu, BCM probably failed to load when
Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eCRM.OutlookAddin.Connect.1
key. If the value for LoadBehavior is something other than 3, make a backup
of the registry, edit LoadBehavior to set it to 3, then restart Outlook.
Also check Help | About Microsoft Outlook | Disabled Items.

-- If BCM does not load even after you edit the LoadBehavior registry value
and reset disabled items, or if the database does not load, you should
initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help if you have a retail version of Office 2003.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

"Disabled Items"...that was it!!! We're now up and running. Thanks for your
help.