Can't Access the Desktop after Starting PC

[gina]

My brother has an emachine with windows xp, he had started to run the spybot
search & destroy software and the system froze. He restarted the pc and it
starts up and goes to the Windows XP Login screen (where you can select the
user to log in as) but can't get any further than that....can't access the
desktop.

Any idea what this could be, does a pc doctor need to check it out? I am
having him check to see if he can run it in safe mode and then run the
malware and spybot programs in safe mode.

Could this issue be a virus/rogue/etc. issue? Or could it be an actual
hardware issue?

your expertise is appreciated, thanks.

 

[Engel]

Hello Gina,

Have he tried doing a System Restore to a point in time before he started
experiencing this problem.
-=-

 

[Engel]

Should I said, in safe mode, try the System Restore
-=-