can't access old administrator files running second OS


G

Guest

Windows XP wouldn't load so Dell told me to load a 2nd copy and use that to
retrieve my files. Problem is I can't access the old files in my
administrator account. When I click on the folder containing the files I
want, it says access denied. When I hold the cursor over the file, it says
the folder is empty. Is all my data gone? If not, how do I get to it? None
of the files are showing up when I do a search either. I can find no record
of the old user account anywhere. Any help would be greatly appreciated!
 
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N

Nepatsfan

alysha said:
Windows XP wouldn't load so Dell told me to load a 2nd copy
and use that to retrieve my files. Problem is I can't
access the old files in my administrator account. When I
click on the folder containing the files I want, it says
access denied. When I hold the cursor over the file, it
says the folder is empty. Is all my data gone? If not, how
do I get to it? None of the files are showing up when I do
a search either. I can find no record of the old user
account anywhere. Any help would be greatly appreciated! --
alysha
You need to take ownership of the files. Take a look here for
the procedure:

How to take ownership of a file or folder in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308421

"Access is Denied" Error Message When You Try to Open a Folder
http://support.microsoft.com/default.aspx?scid=kb;en-us;810881

Good luck

Nepatsfan
 
G

Guest

Thank you, thank you, thank you! It's all there and I'm backing everything
up right now.
 
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N

Nepatsfan

You're welcome, you're welcome, you're welcome! Glad to hear
that you were able to save your files.

Nepatsfan
 

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