Canon 9950f won't scan 35mm negs & Slides

[mgkk50]

I am trying to connect a new Canon 9950F scanner to a computer using
Windows XP.

After 4 hours of installing/reinstalling the software I managed to get
the scanner working - I think one of the connections is faulty.

I can scan photographs without any problem, but I am unable to scan
35mm negs or slides.

I am using the film guides - I have tried to scan different numbers of
slides/negs, but each time the Scangear software displays 5 black
frames.

Has anyone experienced this problem ? I can't find any similar
problems via Google.

Thanks in advance.

 

[Toni Nikkanen]

I can scan photographs without any problem, but I am unable to scan
35mm negs or slides.

I had the same problem with the Canoscan 8400F until I realized I have
to connect the FAU "Film Adapter Unit" cable on the backside of the
scanner. It seems funny the user has to do that, but that's how it
was. Maybe it's the same for the 9950f.

 

[tomm42]

I am trying to connect a new Canon 9950F scanner to a computer using
Windows XP.

After 4 hours of installing/reinstalling the software I managed to get
the scanner working - I think one of the connections is faulty.

I can scan photographs without any problem, but I am unable to scan
35mm negs or slides.

I am using the film guides - I have tried to scan different numbers of
slides/negs, but each time the Scangear software displays 5 black
frames.

Has anyone experienced this problem ? I can't find any similar
problems via Google.

Thanks in advance.

Check to see if the transparency scanning head is connected, if it
appears so check the connection that the plug is all the way in (from
experience). If the head is connected and the plug seated right the
the head maybe faulty and contact your retailer.

Tom

 

[tomm42]

I am trying to connect a new Canon 9950F scanner to a computer using
Windows XP.

After 4 hours of installing/reinstalling the software I managed to get
the scanner working - I think one of the connections is faulty.

I can scan photographs without any problem, but I am unable to scan
35mm negs or slides.

I am using the film guides - I have tried to scan different numbers of
slides/negs, but each time the Scangear software displays 5 black
frames.

Has anyone experienced this problem ? I can't find any similar
problems via Google.

Thanks in advance.

Check to see if the transparency scanning head is connected, if it
appears so check the connection that the plug is all the way in (from
experience). If the head is connected and the plug seated right the
the head maybe faulty and contact your retailer.

Tom

 

[Talker]

I am trying to connect a new Canon 9950F scanner to a computer using
Windows XP.

After 4 hours of installing/reinstalling the software I managed to get
the scanner working - I think one of the connections is faulty.

I can scan photographs without any problem, but I am unable to scan
35mm negs or slides.

I am using the film guides - I have tried to scan different numbers of
slides/negs, but each time the Scangear software displays 5 black
frames.

Has anyone experienced this problem ? I can't find any similar
problems via Google.

Thanks in advance.

I have that scanner and it does a decent job scanning negatives.
As someone mentioned, make sure that the connector coming out of the
lid is connected in back of the scanner. When it's connected, the lid
has a light built into it that should come on when the scanner is
turned on. The light is on top of the scanner's lid and is used to
view slides and negatives, as it's a uniform light. This light is
what shines through the slide or negative when you do a transparency
scan, so it needs to be lit.
When you setup to do a scan, are you selecting transparency? If
not, look at the top right of the ScanGear software, and you will see
two tabs, "Simple" and "Advanced". I use the Advanced window as it
gives me a lot more control over the scan. If you're using the Simple
window, under the "Select Source", from the drop down menu, select
either "Negative Film" (for negatives), or "Positive Film" (for
slides).
If you're using the "Advanced" window, which is better, then
under "Input Settings", where it says, "Select Source", in the drop
down menu, select whichever type of film you're going to
scan....negatives, or slides. If you leave it set at Platen, it will
just scan a regular photograph, not a transparency.
If you've done all this and you already know how to do a
transparency scan, then it's a problem with the scanner itself.

Talker

 

[Colin_D]

I am trying to connect a new Canon 9950F scanner to a computer using
Windows XP.

After 4 hours of installing/reinstalling the software I managed to get
the scanner working - I think one of the connections is faulty.

I can scan photographs without any problem, but I am unable to scan
35mm negs or slides.

I am using the film guides - I have tried to scan different numbers of
slides/negs, but each time the Scangear software displays 5 black
frames.

Has anyone experienced this problem ? I can't find any similar
problems via Google.

Thanks in advance.

You did remove the white background plate in the lid, I hope?

Colin D