C
cynther
Help!
I am helping one of my daughter's friends with his
computer. It seemed like a simple problem. He'd just
upgraded his Toshiba 1405 laptop from Windows XP Home to
Windows XP Pro (on the advice of the Toshiba authorized
repair person after they'd replaced a fan). No problem,
says I. Lets check the settings. So we check the settings
in Toshiba Power Console. Put the computer in standby by
closing lid. Amber light flashes, it's in standby. Open
the computer -- won't wake up.
OK...call Toshiba authorized repair person who says,
well, if you drive it up here, I'm only going to
reinstall the factory CDs so you could do that. Well, we
back up the machine, we reinstall the factory XP Home
from the Toshiba CDs, wipe the hard drive, nothing else
on the machine....can wake up from standby just fine.
So, next, we install XP PRO, select the upgrade option
to upgrade from Home to Pro. Works dandy, takes an hour.
Can put the machine _into_ standby, but laptop does not
wakeup when open the lid.
OK...so next I try this msconfig thing. disable all the
startup items -- no dice, still can go into standby by
closing the lid, but cannot wake up from standby when
opening the lid. Have to reboot.
Then, try XP Pro msconfig choice to use "Diagnostic
startup" which only loads basic services and
drivers...bingo, can put laptop into standby, but CAN
wake it up when I open the lid. OK, I say to myself. It's
NOT the stuff in startup...but it _is_ the stuff in
either WIN.INI, or services. So, I don't want to mess
with the services. How can this be happening? I called
Toshiba -- ah they're no help. Apparently what the
Toshiba authorized repair guy _didn't_ tell me was that
if standby works under the factory disk install of Home,
then Toshiba does not consider it their problem anymore.
Too bad for us that we spend $100 to upgrade from Home to
Pro (academic price -- he's in college). But, oh, by the
way, surely somebody on the Microsoft site has heard of
this problem.
Well, +has+ anybody on the Microsoft site heard of this
problem? This is so frustrating. The XP Pro upgrade came
with SP1. Somebody on the Toshiba forum told me to try to
load a new Pci.sys, but the version that you can download
from Microsoft is older than this SP1 and the Pci.sys
would not install with SP1 on the machine.
I'm getting tired of folks telling us stuff when
clearly it's something in the upgrade from XP Home to XP
Pro that's gotten messed up. We've been go ing back and
forth with this for _days_ and it seems our choices are
1) go back to Home XP and take a $100 hit; 2) see if
loading the "new install" choice from the XP Pro CD will
be any better (I don't even know if we can do that) or 3)
forge ahead with XP Service Pack 2, even though the
description doesn't _sound_ like it fixes anything like
this. I have done nothing on this machine since the
upgrade to XP Pro except search Toshiba and Microsoft and
Google for wake up from standby problems.
Any ideas???? I'm really stuck. The Toshiba help desk
said that when this kid installed the upgrade from XP Home
to XP Pro that it meant Toshiba didn't have to help
anymore. That's why I'm posting this on the Microsoft
site. C'mon folks. A little help here would be nice.
Thanks!
cynther
I am helping one of my daughter's friends with his
computer. It seemed like a simple problem. He'd just
upgraded his Toshiba 1405 laptop from Windows XP Home to
Windows XP Pro (on the advice of the Toshiba authorized
repair person after they'd replaced a fan). No problem,
says I. Lets check the settings. So we check the settings
in Toshiba Power Console. Put the computer in standby by
closing lid. Amber light flashes, it's in standby. Open
the computer -- won't wake up.
OK...call Toshiba authorized repair person who says,
well, if you drive it up here, I'm only going to
reinstall the factory CDs so you could do that. Well, we
back up the machine, we reinstall the factory XP Home
from the Toshiba CDs, wipe the hard drive, nothing else
on the machine....can wake up from standby just fine.
So, next, we install XP PRO, select the upgrade option
to upgrade from Home to Pro. Works dandy, takes an hour.
Can put the machine _into_ standby, but laptop does not
wakeup when open the lid.
OK...so next I try this msconfig thing. disable all the
startup items -- no dice, still can go into standby by
closing the lid, but cannot wake up from standby when
opening the lid. Have to reboot.
Then, try XP Pro msconfig choice to use "Diagnostic
startup" which only loads basic services and
drivers...bingo, can put laptop into standby, but CAN
wake it up when I open the lid. OK, I say to myself. It's
NOT the stuff in startup...but it _is_ the stuff in
either WIN.INI, or services. So, I don't want to mess
with the services. How can this be happening? I called
Toshiba -- ah they're no help. Apparently what the
Toshiba authorized repair guy _didn't_ tell me was that
if standby works under the factory disk install of Home,
then Toshiba does not consider it their problem anymore.
Too bad for us that we spend $100 to upgrade from Home to
Pro (academic price -- he's in college). But, oh, by the
way, surely somebody on the Microsoft site has heard of
this problem.
Well, +has+ anybody on the Microsoft site heard of this
problem? This is so frustrating. The XP Pro upgrade came
with SP1. Somebody on the Toshiba forum told me to try to
load a new Pci.sys, but the version that you can download
from Microsoft is older than this SP1 and the Pci.sys
would not install with SP1 on the machine.
I'm getting tired of folks telling us stuff when
clearly it's something in the upgrade from XP Home to XP
Pro that's gotten messed up. We've been go ing back and
forth with this for _days_ and it seems our choices are
1) go back to Home XP and take a $100 hit; 2) see if
loading the "new install" choice from the XP Pro CD will
be any better (I don't even know if we can do that) or 3)
forge ahead with XP Service Pack 2, even though the
description doesn't _sound_ like it fixes anything like
this. I have done nothing on this machine since the
upgrade to XP Pro except search Toshiba and Microsoft and
Google for wake up from standby problems.
Any ideas???? I'm really stuck. The Toshiba help desk
said that when this kid installed the upgrade from XP Home
to XP Pro that it meant Toshiba didn't have to help
anymore. That's why I'm posting this on the Microsoft
site. C'mon folks. A little help here would be nice.
Thanks!
cynther