cannot wake up from standby after XP Pro upgrade

[cynther]

Help! Is anybody from Microsoft willing to help me out
here??? I've posted this question to Setup & Deployment,
Basic, General, and Help & Support. Are we the only ones
having this problem?
I am helping one of my daughter's friends with his
computer. It seemed like a simple problem. He'd just
upgraded his Toshiba 1405 laptop from Windows XP Home to
Windows XP Pro (on the advice of the Toshiba authorized
repair person after they'd replaced a fan). No problem,
says I. Lets check the settings. So we check the settings
in Toshiba Power Console. Put the computer in standby by
closing lid. Amber light flashes, it's in standby. Open
the computer -- won't wake up.
OK...call Toshiba authorized repair person who says,
well, if you drive it up here, I'm only going to
reinstall the factory CDs so you could do that. Well, we
back up the machine, we reinstall the factory XP Home
from the Toshiba CDs, wipe the hard drive, nothing else
on the machine....can wake up from standby just fine.
So, next, we install XP PRO, select the upgrade option
to upgrade from Home to Pro. Works dandy, takes an hour.
Can put the machine _into_ standby, but laptop does not
wakeup when open the lid.
OK...so next I try this msconfig thing. disable all the
startup items -- no dice, still can go into standby by
closing the lid, but cannot wake up from standby when
opening the lid. Have to reboot.
Then, try XP Pro msconfig choice to use "Diagnostic
startup" which only loads basic services and
drivers...bingo, can put laptop into standby, but CAN
wake it up when I open the lid. OK, I say to myself. It's
NOT the stuff in startup...but it _is_ the stuff in
either WIN.INI, or services. So, I don't want to mess
with the services. How can this be happening? I called
Toshiba -- ah they're no help. Apparently what the
Toshiba authorized repair guy _didn't_ tell me was that
if standby works under the factory disk install of Home,
then Toshiba does not consider it their problem anymore.
Too bad for us that we spend $100 to upgrade from Home to
Pro (academic price -- he's in college). But, oh, by the
way, surely somebody on the Microsoft site has heard of
this problem.
Well, +has+ anybody on the Microsoft site heard of this
problem? This is so frustrating. The XP Pro upgrade came
with SP1. Somebody on the Toshiba forum told me to try to
load a new Pci.sys, but the version that you can download
from Microsoft is older than this SP1 and the Pci.sys
would not install with SP1 on the machine.
I'm getting tired of folks telling us stuff when
clearly it's something in the upgrade from XP Home to XP
Pro that's gotten messed up. We've been go ing back and
forth with this for _days_ and it seems our choices are
1) go back to Home XP and take a $100 hit; 2) see if
loading the "new install" choice from the XP Pro CD will
be any better (I don't even know if we can do that) or 3)
forge ahead with XP Service Pack 2, even though the
description doesn't _sound_ like it fixes anything like
this. I have done nothing on this machine since the
upgrade to XP Pro except search Toshiba and Microsoft and
Google for wake up from standby problems.
Any ideas???? I'm really stuck. The Toshiba help desk
said that when this kid installed the upgrade from XP Home
to XP Pro that it meant Toshiba didn't have to help
anymore. That's why I'm posting this on the Microsoft
site. C'mon folks. A little help here would be nice.
Thanks!
cynther

 

[Nicholas]

Open your Device Manager and right-click on your keyboard.
Click on the Power Management tab and uncheck "Allow the computer
to turn off this device to save power". Place a checkmark next to
"Allow this device to bring the computer out of standby". Afterward,
click "OK".

Repeat this procedure for your mouse or touchpad.


--
Nicholas

---------------------------------------------------------------------

| Help! Is anybody from Microsoft willing to help me out
| here??? I've posted this question to Setup & Deployment,
| Basic, General, and Help & Support. Are we the only ones
| having this problem?
| I am helping one of my daughter's friends with his
| computer. It seemed like a simple problem. He'd just
| upgraded his Toshiba 1405 laptop from Windows XP Home to
| Windows XP Pro (on the advice of the Toshiba authorized
| repair person after they'd replaced a fan). No problem,
| says I. Lets check the settings. So we check the settings
| in Toshiba Power Console. Put the computer in standby by
| closing lid. Amber light flashes, it's in standby. Open
| the computer -- won't wake up.
| OK...call Toshiba authorized repair person who says,
| well, if you drive it up here, I'm only going to
| reinstall the factory CDs so you could do that. Well, we
| back up the machine, we reinstall the factory XP Home
| from the Toshiba CDs, wipe the hard drive, nothing else
| on the machine....can wake up from standby just fine.
| So, next, we install XP PRO, select the upgrade option
| to upgrade from Home to Pro. Works dandy, takes an hour.
| Can put the machine _into_ standby, but laptop does not
| wakeup when open the lid.
| OK...so next I try this msconfig thing. disable all the
| startup items -- no dice, still can go into standby by
| closing the lid, but cannot wake up from standby when
| opening the lid. Have to reboot.
| Then, try XP Pro msconfig choice to use "Diagnostic
| startup" which only loads basic services and
| drivers...bingo, can put laptop into standby, but CAN
| wake it up when I open the lid. OK, I say to myself. It's
| NOT the stuff in startup...but it _is_ the stuff in
| either WIN.INI, or services. So, I don't want to mess
| with the services. How can this be happening? I called
| Toshiba -- ah they're no help. Apparently what the
| Toshiba authorized repair guy _didn't_ tell me was that
| if standby works under the factory disk install of Home,
| then Toshiba does not consider it their problem anymore.
| Too bad for us that we spend $100 to upgrade from Home to
| Pro (academic price -- he's in college). But, oh, by the
| way, surely somebody on the Microsoft site has heard of
| this problem.
| Well, +has+ anybody on the Microsoft site heard of this
| problem? This is so frustrating. The XP Pro upgrade came
| with SP1. Somebody on the Toshiba forum told me to try to
| load a new Pci.sys, but the version that you can download
| from Microsoft is older than this SP1 and the Pci.sys
| would not install with SP1 on the machine.
| I'm getting tired of folks telling us stuff when
| clearly it's something in the upgrade from XP Home to XP
| Pro that's gotten messed up. We've been go ing back and
| forth with this for _days_ and it seems our choices are
| 1) go back to Home XP and take a $100 hit; 2) see if
| loading the "new install" choice from the XP Pro CD will
| be any better (I don't even know if we can do that) or 3)
| forge ahead with XP Service Pack 2, even though the
| description doesn't _sound_ like it fixes anything like
| this. I have done nothing on this machine since the
| upgrade to XP Pro except search Toshiba and Microsoft and
| Google for wake up from standby problems.
| Any ideas???? I'm really stuck. The Toshiba help desk
| said that when this kid installed the upgrade from XP Home
| to XP Pro that it meant Toshiba didn't have to help
| anymore. That's why I'm posting this on the Microsoft
| site. C'mon folks. A little help here would be nice.
| Thanks!
| cynther

 

[cynther]

Toshiba has it's own Power Management control. But,
anyway, both of these settings _are_ set to allow the
device to bring the computer out of standby. And, as I
said, with XP Home or with XP Pro in diagnostic mode the
computer just wakes itself up as soon as the lid is
opened. I checked those settings and tried this fix
_before_ re-installing XP Home and XP Pro. So, that
doesn't seem to be it. But, I really do appreciate your
help. You are the first person even _try_ to help.
Thanks!

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

If these are USB devices, try this. Go to Control Panel, open System, go to
the Hardware tab, click Device Manager, click the plus sign next to
Universal Serial Bus Controllers, select USB Root Hub (There may be more
than one such selection, perform this procedure on each of them) right
click, select Properties, go to the Power Management tab, Remove the check
from "Allow the computer to turn off this device to save power," click ok
and apply and ok of the apply button becomes active.

You will have to reboot the system for this to take effect. Then try
putting it in standby and waking it up again.

 

[cynther]

You know, I understand what you want me to try, but I am
_not_ using USB devices when this happens. I'm trying to
keep the laptop in it's "basic" state. We are using the
laptop "as is" no external mouse, no external keyboard.
I'm using the touch pad & buttons as the mouse and the
keyboard on the laptop. Are you implying that these are
USB devices? I didn't think so.

I saw this note about USB devices on one of the boards and
there was something about a wireless mouse possibly
causing a machine to not wake up from standby...but, as
this was _not_ my situation, I did not really look at
those fixes.

So, _when_ I get a successful install of XP Pro and _when_
I attach USB devices to this laptop, I can understand that
I might need to fiddle with these settings. But, do you
think they will really affect the touchpad and keyboard?

Thanks!
cynther

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

No, I don't think it would effect the touchpad on the keyboard. Wasn't sure
if you were using any external devices although, the controller itself could
be the issue should you still might want to uncheck that selection and see
what happens.

The next thing to check are your device drivers. Even on a one day old new
computer, drivers can be outdated and drivers are most often the culprit in
a situation such as what you describe.

The original XP Home Edition on your computer was likely not SP1 but you
mention the version of XP Pro was SP1. That, in and of itself could
necessitate updated drivers. You need to check the device manufacturer's
web site, not just Toshiba, but your graphics card, soundcard, etc. and look
for latest drivers.

 

[cynther]

OK....
So explain this to me. Toshiba doesn't have any updated
drivers. Toshiba built the machine that I have. Are you
saying that I now have to 1) find out what the "guts" of
my machine are (I don't know how to find out what the
graphics card, sound card, etc are.) and that 2) go out to
every manufacturer and find out if they have drivers
specifically for XP Pro Service Pack 1.

Should I do this before or after I do a "clean install"
of XP Pro. Do I, in fact, need to do another install of XP
Pro???? Or should I try this driver thing, have it fail
(which is what I think will happen, given my luck), and
_still_ have to go back to XP Home or only boot XP pro in
diagnostic mode. (In which case, the Internet connection
doesn't work.) This is so frustrating, you have no idea.

I'm not upset at you. I'm tired of being a whole
computer shop rolled into one person. Folks keep telling
me things to try and I try them and it still doesn't fix
things. I'm thinking that nobody really knows what to do,
they're just hoping that something works.
cynther

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

PC Manufacturer's rarely have device drivers at their site, that's not
always the case but usually you have to go to the device manufacturer's web
site.

You may find the manufacturer's listed in the documentation. If not, try
device manager. Your are looking for soundcard manufacturer and graphics
card and the manufacturer may be listed here. Open Control Panel, go to
System, go to the Hardware tab, click Device manager, click the plus sign
next to "Display Adapter," and see if the graphics card manufacturer is
listed. Then click the plus sign next to sounds and audio devices, the same
thing applies, you're looking for a manufacturer name.

Something else to do, look in the event log to see if an error appears that
corresponds to the time when you tried to bring the system out of standby,
as this has happened a few times, there may be several such entries. Open
Control Panel, go to Administrative Tools, open Event Viewer. Look for an
error or errors that would seem to correspond to the time this happened,
double click, if the information on the inside is unintelligible to you, you
can copy it and post it here. Clicking the third button down in that box
will copy the information, then just paste it into a message you are posting
here.

I'm not sure a clean install will make a difference but I'd check out the
drivers first. as it's far less trouble than having to reinstall everything.
It's certainly an option but the above is far less invasive. Does, this
laptop have a CD-RW drive. If yes, it's a possibility that the source of
the issue is the CD writing software if it's installed. Most such software
needed to be updated for SP1 so if you have software such as Easy CD Creator
or Nero installed you need to check their web sites for updated versions.