Standby missing totally in Windows XP



My Latitude C400 was upgraded from W2000 Pro to W-XP Pro
last week. After that, the Standby function is missing
from Start-Shutdown and in the Power Option Properties (no
standby and hibernation displayings and options at all).
Other functions, like display, wireless network, and WS
Office, work OK. I have downloaded the latest Bios Update
and vedio driver from Dell website and installed into the
laptop. But nothing changes. I need the standby to let the
machine sleep when I close the lid.

A funny thing is if I reboot the laptop at the docking
system, the Standby comes back. I set the Power Option for
standby when closing the lid. (No meaning to set it when
works on the dock with an external monitor.) I click Start-
Reject from Dock (same as sleep or standby), then pull off
the laptop from the dock, open the lid, the machine works
OK. After I close the lid and reopen it, the blue screen
shows up, and the machine reboots. After reboot, Standby
is gone. Our IT technician has worked on the issue for a
long time and could not fix it. Dell supporting also
cannot give me much useful help. SOS. Thank you who can
help me in advance.



Rick \Nutcase\ Rogers


The problem stems from a non-compliant driver. It may be certified for
WinXP, but in conflict with another. I would assume they've tried installing
the most updated ones. It may help to install an older version instead.
Which driver? I don't know, it could be any driver that causes this, but
video and nic drivers are especially suspect.

Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x

Associate Expert - WinXP - Expert Zone





Thank you for the rapid response.

I failed to find the driver that may causes the conflict.
The problem (no standby) will be gone if I reboot the
computer on the dock. Can you get any clue from that fact?

I really appreciate your time.

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