Cannot uninstall


Jim Bradley

I recently subscribed to Norton security through my
Provider Tiscali. Paying them a monthly sub for it.
However it has not activated. I can not uninstall it I
can not longer access my other progs I get a message
sying cannot find c drive re type name. Can any one
advise how I can restore my originall arrangements.
Im a dumbo by the way

Yours Jim



Jim Bradley

Hi michael I have been doing that for two weeks nothing
they have suggested works.




Michael Solomon \(MS-MVP Windows Shell/User\)

I assume you are still able to boot to the desktop, you just can't start
your apps. Let's start with a simple solution. Go to the following site,, click WinXP Fixes in the left column, scroll to file
association fixes and click it, click exe file associtiation fix. This reg
file restores the exe file association. EXEs are the executables that start

If that fails, here are some other things you can try:
First, since you can't scan for viruses, try an online virus scanner as it
may find a virus that might be causing the problem:

Also check for malware on your system that might be causing problems,
download, install and run Ad Aware:

If your system is clear of viruses and malware move on to the following:

If this is a relatively recent issue, you might try using System Restore to
take you back to a time when this worked properly. Start\All
Programs\Accessories\System Tools\System Restore. If that doesn't resolve
it, try the information below.

The following assumes you have an actual XP CD as opposed to a restore CD or
restore partition supplied by your PC manufacturer.

Go to Start, type sfc /scannow in the run box and press enter. Note, there
is a space between sfc and the forward slash. You will be asked for your XP
CD. Be aware, upon inserting the CD the XP setup screen may appear, this is
not a part of sfc /scannow, rather it is being invoked by autorun. Simply
minimize the screen and allow sfc to continue.

If the above fails to resolve the issue, try a repair install as follows:

Be sure you are well backed up in case there is a problem from which you are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may be
forced to start over and do a clean install of XP. If you don't have your
data backed up, you would lose your data should that eventuality occur.

Assuming your system is set to boot from the CD-ROM drive, boot with the XP
CD in the drive. If it isn't or you are not sure, you need to enter the
system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter setup press a specific key, when you
see that, do so. Then you will have to navigate to the boot sequence, if
the CD-ROM drive is not first line, set it first in the boot sequence. Save
your settings and exit with the XP CD in the drive. The system will reboot.

Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.

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