B
Bruce
I am unable to sync my (windows mobile) treo 700w with my thinkpad-x41
notebook running Vista Ultimate. I downloaded Windows Mobile Device Center
(post beta, BTW) version 6 and installed it. But the WMDC never
acknowledges that the treo is plugged it via USB or bluetooth. WMDC always
displays "not connected" in the lower left corner, and I have never been
able to get that "not connected" message to be replaced with an
acknowledgement that the treo is installed or plugged in.
The phone, computer, and cable synced fine via ActiveSync on Win XP SP2
previously. But a few weeks ago I wiped the disk and installed Vista (and
WMDC), and have never been able to sync since then.
I called Verizon and spent hours on the phone with tech support, repeatedly
uninstalling/reinstalling WMDC among other debugging steps. So far, they
have no solution. At one point they passed me off to Palm tech support,
where the Palm tech walked me through the process a couple times. Palm
concluded that the phone was bad, so Verizon sent out a new phone. No luck.
I called Microsoft's Vista tech support, and spent several hours on the
phone with them, but unfortunately that was useless in that both techs I
talked to had never heard of WMDC until I called, and thus the only advice
they could give me was info they were reading from the same website I was.
Very surprising!
BTW, just in case, I tried buying a new USB cable for the phone, but no
luck.
Can someone help me find a source of expert debugging expertise on this
topic? Is there a phone # at Microsoft dedicated to this topic? Is there a
newsgroup dedicated specifically to WMDC? Should I try ActiveSync on Vista?
Other suggestions?
Thanks,
Bruce
notebook running Vista Ultimate. I downloaded Windows Mobile Device Center
(post beta, BTW) version 6 and installed it. But the WMDC never
acknowledges that the treo is plugged it via USB or bluetooth. WMDC always
displays "not connected" in the lower left corner, and I have never been
able to get that "not connected" message to be replaced with an
acknowledgement that the treo is installed or plugged in.
The phone, computer, and cable synced fine via ActiveSync on Win XP SP2
previously. But a few weeks ago I wiped the disk and installed Vista (and
WMDC), and have never been able to sync since then.
I called Verizon and spent hours on the phone with tech support, repeatedly
uninstalling/reinstalling WMDC among other debugging steps. So far, they
have no solution. At one point they passed me off to Palm tech support,
where the Palm tech walked me through the process a couple times. Palm
concluded that the phone was bad, so Verizon sent out a new phone. No luck.
I called Microsoft's Vista tech support, and spent several hours on the
phone with them, but unfortunately that was useless in that both techs I
talked to had never heard of WMDC until I called, and thus the only advice
they could give me was info they were reading from the same website I was.
Very surprising!
BTW, just in case, I tried buying a new USB cable for the phone, but no
luck.
Can someone help me find a source of expert debugging expertise on this
topic? Is there a phone # at Microsoft dedicated to this topic? Is there a
newsgroup dedicated specifically to WMDC? Should I try ActiveSync on Vista?
Other suggestions?
Thanks,
Bruce