Cannot simultaneously share DSL connection

[Guest]

PROBLEM: We cannot simultaneously share a DSL internet connection on our
home network.

We have 2 computers in a home network connected with a router. Each
computer can see files on the other computer. The newer computer also prints
through the other computer, because the printer has an old-style plug. Each
computer separately can connect to our DSL server and access the internet and
email. However, we can never connect simultaneously. Neither computer can
access the internet or email while the other computer is connected.

When Computer 1 is connected to the internet and Computer 2 attempts to
access a webage, Computer 2 gets a message that says “Internet Explorer
cannot display the webpage.†When Computer 2 is connected and Computer 1
attempt to access a webpage, it gets the message, “The page cannot be
displayed.â€
______________________________________________________________
HARDWARE & SOFTWARE

Computer 1: Dianne
HP Pavilion a1630n, running Windows XP, Media Center Edition, Version 2002,
SP2
Newest computer, purchased 10/2006. When the problem first began, we had a
different computer. Getting a new computer made no difference in what
happens when we try to share the internet connection.

Computer 2: Nancy
HP Pavilion 504n, running Windows XP, Home Edition, Version 2002, SP2

Anti-virus and firewall: PC-Cillin Internet Security 2006 (by Trend Micro)
on both computers. Windows firewall is turned off at the Windows Firewall
screen.

DSL Modem: Westell C90/610014-06 provided by ISP

Router: Linksys BEFSR41 vers 4.1
________________________________________________________________

HISTORY OF THE PROBLEM:
This problem began last summer when we switched from a dial-up ISP to DSL.
With the previous dial-up connection, we had used a Linksys 5-port workgroup
hub to connect our network. One computer connected to the internet as host
and the other computer was able to simultaneously access the internet. This
worked fine for several years. The hub did not work with DSL. Both our new
ISP and Linksys told us we would need a router in order to have internet
sharing on a DSL connection. So we purchased and installed the router.

Several things happened at about the same time as the change to DSL.
Computer 2 was finally upgraded to SP2 (from no service packs) at that time.
Also, PC-Cillin had just been updated to the 2006 version on both computers.

WHAT WE’VE TRIED:
We started with Linksys, because our first sign of a problem was the router
setup disk. It goes to step 6, checking the router’s status, then it hangs
up on “checking your computer settings.†It asks for a password, then goes
back to “checking your computer settings,†then asks for the password again,
and on and on in an infinite loop. We spent long hours exchanging emails and
in live chats with Linksys support. Linksys support had us download software
to reconfigure the router. The software could not “find†the router, even
though the computer was using it to connect to the internet. Next, support
sent instructions to manually configure the router. We can’t get past the
first step, which is to enter the router’s IP address 192.168.1.1. That
always results in a “page not found†error. Support suggested hard resets
and clearing browser settings before the configuration, but 192.168.1.1 still
cannot find the router. Finally, Linksys support decided the router must be
defective. We exchanged the router. The new one does exactly the same as
the old. We have not recontacted Linksys because they don’t seem to have a
solution to offer if typing in the IP address gets no response.

Initially, we could not make our home network work at all. We have
gradually worked through various problems, such as with the registry, and
have gotten the network to the point where everything is shared except the
internet connection.

We suspected that the anti-virus software could be causing the problem, so
we did the scary experiment of turning it off on both computers and
attempting to access the internet. There was no difference. PC-Cillin’s
firewall setup screen has an option for “home network†profile, and that is
what we use. We called PC-Cillin, and they said that if turning off the
software doesn’t eliminate the problem, then their firewall is not the cause.

We’ve run the Network Connection Wizard a zillion times on both computers.
We use the second option, connecting to the internet through a residential
gateway or another computer (although we’ve tried the first option too).
Running the wizard always turns on Windows Firewall, so we’ve learned to turn
it off again after running the wizard.

Computer 2 initially had several anti-spyware programs loaded on it. Those
have been uninstalled, in the hope that they were somehow setting up a
firewall. No difference.

Since we’ve been banging our heads against this brick wall periodically for
months (we stop when it gets too bloody, then try again) we may have
forgotten what else we have tried unsuccessfully.

We don’t know what else to try. Can anyone help, please?
________________________________________________________

DIAGNOSTICS
Below are IPConfig and CDiag for each computer. We don’t know how to begin
to analyze this information.

Windows IP Configuration
Host Name . . . . . . . . . . . . : Dianne
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : NVIDIA nForce Networking
Controller
Physical Address. . . . . . . . . : 00-18-F3-6E-7A-41
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
Lease Obtained. . . . . . . . . . : Thursday, January 25, 2007
7:36:35 AM
Lease Expires . . . . . . . . . . : Friday, January 26, 2007 7:36:35
AM

PPP adapter centurytel:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 72.160.99.13
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 72.160.99.13
DNS Servers . . . . . . . . . . . : 64.91.105.250
209.206.160.253
NetBIOS over Tcpip. . . . . . . . : Disabled

CDiagnosis V1.40
Start diagnosis for DIANNE
Full Targets Nancy 192.168.1.100 127.0.0.1
Ping Targets www.yahoo.com 66.94.230.32 192.168.1.1

Over All Analysis

Enumerate Shares

Share name Resource Remark
-------------------------------------------------------------------------------
print$ C:\WINDOWS\system32\spool\drivers
Printer Drivers

ADMIN$ C:\WINDOWS Remote Admin

C$ C:\ Default share

IPC$ Remote IPC

D$ D:\ Default share

Documents and Settings
C:\Documents and Settings
Historical E-mail FIle
C:\Documents and Settings\HP_Administrator\My
Documents\Historical E-mail FIle
Miscellaneous photos
C:\Documents and Settings\HP_Administrator\My Documents\My
Pictures\Miscellaneous photos
My Documents C:\Documents and Settings\HP_Administrator\My Documents
My Music -Ds C:\Documents and Settings\HP_Administrator\My Documents\My Music
SharedDocs C:\DOCUMENTS AND SETTINGS\ALL USERS\DOCUMENTS

The command completed successfully.

Adhoc Browser View

Server Name Remark
-------------------------------------------------------------------------------
\\DIANNE Dianne's computer

\\NANCY Nancy's computer

The command completed successfully.

Full Targets Analysis Nancy 192.168.1.100 127.0.0.1

Target Nancy

"DIANNE ping Nancy"

Pinging Nancy [192.168.1.101] with 32 bytes of data:

Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"DIANNE net view Nancy"

Shared resources at Nancy

Nancy's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Copy place Disk
Dianne's Pictures Disk
Documents and Settings Disk
E Disk
Extra - Dianne's backups Disk
HPDeskJet Print HP DeskJet 500
My Documents Disk
Printer Print Quicken PDF Printer
SharedDocs Disk
Utility Disk
WordPerfect Disk
The command completed successfully.

Target 192.168.1.100

"DIANNE ping 192.168.1.100"

Pinging 192.168.1.100 with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"DIANNE net view 192.168.1.100"

Shared resources at 192.168.1.100

Dianne's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Documents and Settings Disk
Historical E-mail FIle Disk
Miscellaneous photos Disk
My Documents Disk
My Music -Ds Disk
SharedDocs Disk
The command completed successfully.

Target 127.0.0.1

"DIANNE ping 127.0.0.1"

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"DIANNE net view 127.0.0.1"

Shared resources at 127.0.0.1

Dianne's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Documents and Settings Disk
Historical E-mail FIle Disk
Miscellaneous photos Disk
My Documents Disk
My Music -Ds Disk
SharedDocs Disk
The command completed successfully.

Ping Targets Analysis www.yahoo.com 66.94.230.32 192.168.1.1

Target www.yahoo.com

"DIANNE ping www.yahoo.com"

Pinging www.yahoo-ht2.akadns.net [209.131.36.158] with 32 bytes of data:

Reply from 209.131.36.158: bytes=32 time=91ms TTL=55
Reply from 209.131.36.158: bytes=32 time=87ms TTL=55
Reply from 209.131.36.158: bytes=32 time=102ms TTL=55
Reply from 209.131.36.158: bytes=32 time=87ms TTL=55

Ping statistics for 209.131.36.158:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 102ms, Average = 91ms

Target 66.94.230.32

"DIANNE ping 66.94.230.32"

Pinging 66.94.230.32 with 32 bytes of data:

Reply from 66.94.230.32: bytes=32 time=90ms TTL=55
Reply from 66.94.230.32: bytes=32 time=86ms TTL=55
Reply from 66.94.230.32: bytes=32 time=88ms TTL=55
Reply from 66.94.230.32: bytes=32 time=89ms TTL=55

Ping statistics for 66.94.230.32:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 86ms, Maximum = 90ms, Average = 88ms

Target 192.168.1.1

"DIANNE ping 192.168.1.1"

Pinging 192.168.1.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

End diagnosis for DIANNE



Windows IP Configuration
Host Name . . . . . . . . . . . . : NANCY
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast
Ethernet NIC
Physical Address. . . . . . . . . : 00-40-2B-43-58-ED
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1

192.168.1.1
Lease Obtained. . . . . . . . . . : Thursday, January 25, 2007
4:23:29 PM
Lease Expires . . . . . . . . . . : Friday, January 26, 2007 4:23:29
PM

PPP adapter Centurytel:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 72.160.99.253
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 72.160.99.253
DNS Servers . . . . . . . . . . . : 64.91.105.250
209.206.160.253
NetBIOS over Tcpip. . . . . . . . : Disabled


CDiagnosis V1.40
Start diagnosis for NANCY
Full Targets Dianne 192.168.1.101 127.0.0.1
Ping Targets www.yahoo.com 66.94.230.32 192.168.1.1

Over All Analysis

Enumerate Shares

Share name Resource Remark
-------------------------------------------------------------------------------
IPC$ Remote IPC

print$ C:\WINDOWS\System32\spool\drivers
Printer Drivers

Copy place C:\Copy place
Dianne's Pictures
C:\Dianne's Pictures
Documents and Settings
C:\Documents and Settings
E E:\
Extra - Dianne's backups
C:\Extra - Dianne's backups
My Documents C:\Documents and Settings\Owner\My Documents

SharedDocs C:\DOCUMENTS AND SETTINGS\ALL USERS\DOCUMENTS

Utility C:\Utility
WordPerfect C:\Documents and Settings\Owner\My Documents\WordPerfect

HPDeskJet LPT1: Spooled HP DeskJet 500

Printer LPT1: Spooled Quicken PDF Printer

The command completed successfully.

Adhoc Browser View

Server Name Remark
-------------------------------------------------------------------------------
\\DIANNE Dianne's computer

\\NANCY Nancy's computer

The command completed successfully.

Full Targets Analysis Dianne 192.168.1.101 127.0.0.1

Target Dianne

"NANCY ping Dianne"

Pinging Dianne [192.168.1.100] with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"NANCY net view Dianne"
Shared resources at Dianne
Dianne's computer
Share name Type Used as Comment
-------------------------------------------------------------------------------
Documents and Settings Disk
Historical E-mail FIle Disk
Miscellaneous photos Disk
My Documents Disk
My Music -Ds Disk
SharedDocs Disk
The command completed successfully.


Target 192.168.1.101

"NANCY ping 192.168.1.101"

Pinging 192.168.1.101 with 32 bytes of data:

Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"NANCY net view 192.168.1.101"

Shared resources at 192.168.1.101

Nancy's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Copy place Disk
Dianne's Pictures Disk
Documents and Settings Disk
E Disk
Extra - Dianne's backups Disk
HPDeskJet Print HP DeskJet 500
My Documents Disk
Printer Print Quicken PDF Printer
SharedDocs Disk
Utility Disk
WordPerfect Disk
The command completed successfully.


Target 127.0.0.1

"NANCY ping 127.0.0.1"

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"NANCY net view 127.0.0.1"

Shared resources at 127.0.0.1

Nancy's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Copy place Disk
Dianne's Pictures Disk
Documents and Settings Disk
E Disk
Extra - Dianne's backups Disk
HPDeskJet Print HP DeskJet 500
My Documents Disk
Printer Print Quicken PDF Printer
SharedDocs Disk
Utility Disk
WordPerfect Disk
The command completed successfully.

Ping Targets Analysis www.yahoo.com 66.94.230.32 192.168.1.1

Target www.yahoo.com

"NANCY ping www.yahoo.com"

Pinging www.yahoo-ht2.akadns.net [209.131.36.158] with 32 bytes of data:

Reply from 209.131.36.158: bytes=32 time=89ms TTL=54
Reply from 209.131.36.158: bytes=32 time=93ms TTL=54
Reply from 209.131.36.158: bytes=32 time=109ms TTL=54
Reply from 209.131.36.158: bytes=32 time=109ms TTL=54

Ping statistics for 209.131.36.158:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 89ms, Maximum = 109ms, Average = 100ms

Target 66.94.230.32

"NANCY ping 66.94.230.32"

Pinging 66.94.230.32 with 32 bytes of data:

Reply from 66.94.230.32: bytes=32 time=95ms TTL=54
Reply from 66.94.230.32: bytes=32 time=93ms TTL=54
Reply from 66.94.230.32: bytes=32 time=93ms TTL=54
Reply from 66.94.230.32: bytes=32 time=93ms TTL=54

Ping statistics for 66.94.230.32:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 93ms, Maximum = 95ms, Average = 93ms

Target 192.168.1.1

"NANCY ping 192.168.1.1"

Pinging 192.168.1.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

End diagnosis for NANCY

 

[Jack \(MVP-Networking\).]

Hi
Did you typed the ID and PW of the Internet provider (ISP) into the WAN DSL
menu of the Linksys, and uninstalled the ISP's PPPOE software dron the
computers?
Jack (MVP-Networking).

PROBLEM: We cannot simultaneously share a DSL internet connection on our
home network.

We have 2 computers in a home network connected with a router. Each
computer can see files on the other computer. The newer computer also
prints
through the other computer, because the printer has an old-style plug.
Each
computer separately can connect to our DSL server and access the internet
and
email. However, we can never connect simultaneously. Neither computer
can
access the internet or email while the other computer is connected.

When Computer 1 is connected to the internet and Computer 2 attempts to
access a webage, Computer 2 gets a message that says "Internet Explorer
cannot display the webpage." When Computer 2 is connected and Computer 1
attempt to access a webpage, it gets the message, "The page cannot be
displayed."
______________________________________________________________
HARDWARE & SOFTWARE

Computer 1: Dianne
HP Pavilion a1630n, running Windows XP, Media Center Edition, Version
2002,
SP2
Newest computer, purchased 10/2006. When the problem first began, we had
a
different computer. Getting a new computer made no difference in what
happens when we try to share the internet connection.

Computer 2: Nancy
HP Pavilion 504n, running Windows XP, Home Edition, Version 2002, SP2

Anti-virus and firewall: PC-Cillin Internet Security 2006 (by Trend
Micro)
on both computers. Windows firewall is turned off at the Windows Firewall
screen.

DSL Modem: Westell C90/610014-06 provided by ISP

Router: Linksys BEFSR41 vers 4.1
________________________________________________________________

HISTORY OF THE PROBLEM:
This problem began last summer when we switched from a dial-up ISP to DSL.
With the previous dial-up connection, we had used a Linksys 5-port
workgroup
hub to connect our network. One computer connected to the internet as
host
and the other computer was able to simultaneously access the internet.
This
worked fine for several years. The hub did not work with DSL. Both our
new
ISP and Linksys told us we would need a router in order to have internet
sharing on a DSL connection. So we purchased and installed the router.

Several things happened at about the same time as the change to DSL.
Computer 2 was finally upgraded to SP2 (from no service packs) at that
time.
Also, PC-Cillin had just been updated to the 2006 version on both
computers.

WHAT WE'VE TRIED:
We started with Linksys, because our first sign of a problem was the
router
setup disk. It goes to step 6, checking the router's status, then it
hangs
up on "checking your computer settings." It asks for a password, then goes
back to "checking your computer settings," then asks for the password
again,
and on and on in an infinite loop. We spent long hours exchanging emails
and
in live chats with Linksys support. Linksys support had us download
software
to reconfigure the router. The software could not "find" the router, even
though the computer was using it to connect to the internet. Next,
support
sent instructions to manually configure the router. We can't get past the
first step, which is to enter the router's IP address 192.168.1.1. That
always results in a "page not found" error. Support suggested hard resets
and clearing browser settings before the configuration, but 192.168.1.1
still
cannot find the router. Finally, Linksys support decided the router must
be
defective. We exchanged the router. The new one does exactly the same as
the old. We have not recontacted Linksys because they don't seem to have
a
solution to offer if typing in the IP address gets no response.

Initially, we could not make our home network work at all. We have
gradually worked through various problems, such as with the registry, and
have gotten the network to the point where everything is shared except the
internet connection.

We suspected that the anti-virus software could be causing the problem, so
we did the scary experiment of turning it off on both computers and
attempting to access the internet. There was no difference. PC-Cillin's
firewall setup screen has an option for "home network" profile, and that
is
what we use. We called PC-Cillin, and they said that if turning off the
software doesn't eliminate the problem, then their firewall is not the
cause.

We've run the Network Connection Wizard a zillion times on both computers.
We use the second option, connecting to the internet through a residential
gateway or another computer (although we've tried the first option too).
Running the wizard always turns on Windows Firewall, so we've learned to
turn
it off again after running the wizard.

Computer 2 initially had several anti-spyware programs loaded on it.
Those
have been uninstalled, in the hope that they were somehow setting up a
firewall. No difference.

Since we've been banging our heads against this brick wall periodically
for
months (we stop when it gets too bloody, then try again) we may have
forgotten what else we have tried unsuccessfully.

We don't know what else to try. Can anyone help, please?
________________________________________________________

DIAGNOSTICS
Below are IPConfig and CDiag for each computer. We don't know how to
begin
to analyze this information.

Windows IP Configuration
Host Name . . . . . . . . . . . . : Dianne
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : NVIDIA nForce Networking
Controller
Physical Address. . . . . . . . . : 00-18-F3-6E-7A-41
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
Lease Obtained. . . . . . . . . . : Thursday, January 25, 2007
7:36:35 AM
Lease Expires . . . . . . . . . . : Friday, January 26, 2007
7:36:35
AM

PPP adapter centurytel:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 72.160.99.13
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 72.160.99.13
DNS Servers . . . . . . . . . . . : 64.91.105.250
209.206.160.253
NetBIOS over Tcpip. . . . . . . . : Disabled

CDiagnosis V1.40
Start diagnosis for DIANNE
Full Targets Nancy 192.168.1.100 127.0.0.1
Ping Targets www.yahoo.com 66.94.230.32 192.168.1.1

Over All Analysis

Enumerate Shares

Share name Resource Remark
-------------------------------------------------------------------------------
print$ C:\WINDOWS\system32\spool\drivers
Printer Drivers

ADMIN$ C:\WINDOWS Remote Admin

C$ C:\ Default share

IPC$ Remote IPC

D$ D:\ Default share

Documents and Settings
C:\Documents and Settings
Historical E-mail FIle
C:\Documents and Settings\HP_Administrator\My
Documents\Historical E-mail FIle
Miscellaneous photos
C:\Documents and Settings\HP_Administrator\My Documents\My
Pictures\Miscellaneous photos
My Documents C:\Documents and Settings\HP_Administrator\My Documents
My Music -Ds C:\Documents and Settings\HP_Administrator\My Documents\My
Music
SharedDocs C:\DOCUMENTS AND SETTINGS\ALL USERS\DOCUMENTS

The command completed successfully.

Adhoc Browser View

Server Name Remark
-------------------------------------------------------------------------------
\\DIANNE Dianne's computer

\\NANCY Nancy's computer

The command completed successfully.

Full Targets Analysis Nancy 192.168.1.100 127.0.0.1

Target Nancy

"DIANNE ping Nancy"

Pinging Nancy [192.168.1.101] with 32 bytes of data:

Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"DIANNE net view Nancy"

Shared resources at Nancy

Nancy's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Copy place Disk
Dianne's Pictures Disk
Documents and Settings Disk
E Disk
Extra - Dianne's backups Disk
HPDeskJet Print HP DeskJet 500
My Documents Disk
Printer Print Quicken PDF Printer
SharedDocs Disk
Utility Disk
WordPerfect Disk
The command completed successfully.

Target 192.168.1.100

"DIANNE ping 192.168.1.100"

Pinging 192.168.1.100 with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"DIANNE net view 192.168.1.100"

Shared resources at 192.168.1.100

Dianne's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Documents and Settings Disk
Historical E-mail FIle Disk
Miscellaneous photos Disk
My Documents Disk
My Music -Ds Disk
SharedDocs Disk
The command completed successfully.

Target 127.0.0.1

"DIANNE ping 127.0.0.1"

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"DIANNE net view 127.0.0.1"

Shared resources at 127.0.0.1

Dianne's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Documents and Settings Disk
Historical E-mail FIle Disk
Miscellaneous photos Disk
My Documents Disk
My Music -Ds Disk
SharedDocs Disk
The command completed successfully.

Ping Targets Analysis www.yahoo.com 66.94.230.32 192.168.1.1

Target www.yahoo.com

"DIANNE ping www.yahoo.com"

Pinging www.yahoo-ht2.akadns.net [209.131.36.158] with 32 bytes of data:

Reply from 209.131.36.158: bytes=32 time=91ms TTL=55
Reply from 209.131.36.158: bytes=32 time=87ms TTL=55
Reply from 209.131.36.158: bytes=32 time=102ms TTL=55
Reply from 209.131.36.158: bytes=32 time=87ms TTL=55

Ping statistics for 209.131.36.158:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 102ms, Average = 91ms

Target 66.94.230.32

"DIANNE ping 66.94.230.32"

Pinging 66.94.230.32 with 32 bytes of data:

Reply from 66.94.230.32: bytes=32 time=90ms TTL=55
Reply from 66.94.230.32: bytes=32 time=86ms TTL=55
Reply from 66.94.230.32: bytes=32 time=88ms TTL=55
Reply from 66.94.230.32: bytes=32 time=89ms TTL=55

Ping statistics for 66.94.230.32:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 86ms, Maximum = 90ms, Average = 88ms

Target 192.168.1.1

"DIANNE ping 192.168.1.1"

Pinging 192.168.1.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

End diagnosis for DIANNE



Windows IP Configuration
Host Name . . . . . . . . . . . . : NANCY
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast
Ethernet NIC
Physical Address. . . . . . . . . : 00-40-2B-43-58-ED
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1

192.168.1.1
Lease Obtained. . . . . . . . . . : Thursday, January 25, 2007
4:23:29 PM
Lease Expires . . . . . . . . . . : Friday, January 26, 2007
4:23:29
PM

PPP adapter Centurytel:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 72.160.99.253
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 72.160.99.253
DNS Servers . . . . . . . . . . . : 64.91.105.250
209.206.160.253
NetBIOS over Tcpip. . . . . . . . : Disabled


CDiagnosis V1.40
Start diagnosis for NANCY
Full Targets Dianne 192.168.1.101 127.0.0.1
Ping Targets www.yahoo.com 66.94.230.32 192.168.1.1

Over All Analysis

Enumerate Shares

Share name Resource Remark
-------------------------------------------------------------------------------
IPC$ Remote IPC

print$ C:\WINDOWS\System32\spool\drivers
Printer Drivers

Copy place C:\Copy place
Dianne's Pictures
C:\Dianne's Pictures
Documents and Settings
C:\Documents and Settings
E E:\
Extra - Dianne's backups
C:\Extra - Dianne's backups
My Documents C:\Documents and Settings\Owner\My Documents

SharedDocs C:\DOCUMENTS AND SETTINGS\ALL USERS\DOCUMENTS

Utility C:\Utility
WordPerfect C:\Documents and Settings\Owner\My Documents\WordPerfect

HPDeskJet LPT1: Spooled HP DeskJet 500

Printer LPT1: Spooled Quicken PDF Printer

The command completed successfully.

Adhoc Browser View

Server Name Remark
-------------------------------------------------------------------------------
\\DIANNE Dianne's computer

\\NANCY Nancy's computer

The command completed successfully.

Full Targets Analysis Dianne 192.168.1.101 127.0.0.1

Target Dianne

"NANCY ping Dianne"

Pinging Dianne [192.168.1.100] with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"NANCY net view Dianne"
Shared resources at Dianne
Dianne's computer
Share name Type Used as Comment
-------------------------------------------------------------------------------
Documents and Settings Disk
Historical E-mail FIle Disk
Miscellaneous photos Disk
My Documents Disk
My Music -Ds Disk
SharedDocs Disk
The command completed successfully.


Target 192.168.1.101

"NANCY ping 192.168.1.101"

Pinging 192.168.1.101 with 32 bytes of data:

Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"NANCY net view 192.168.1.101"

Shared resources at 192.168.1.101

Nancy's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Copy place Disk
Dianne's Pictures Disk
Documents and Settings Disk
E Disk
Extra - Dianne's backups Disk
HPDeskJet Print HP DeskJet 500
My Documents Disk
Printer Print Quicken PDF Printer
SharedDocs Disk
Utility Disk
WordPerfect Disk
The command completed successfully.


Target 127.0.0.1

"NANCY ping 127.0.0.1"

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"NANCY net view 127.0.0.1"

Shared resources at 127.0.0.1

Nancy's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Copy place Disk
Dianne's Pictures Disk
Documents and Settings Disk
E Disk
Extra - Dianne's backups Disk
HPDeskJet Print HP DeskJet 500
My Documents Disk
Printer Print Quicken PDF Printer
SharedDocs Disk
Utility Disk
WordPerfect Disk
The command completed successfully.

Ping Targets Analysis www.yahoo.com 66.94.230.32 192.168.1.1

Target www.yahoo.com

"NANCY ping www.yahoo.com"

Pinging www.yahoo-ht2.akadns.net [209.131.36.158] with 32 bytes of data:

Reply from 209.131.36.158: bytes=32 time=89ms TTL=54
Reply from 209.131.36.158: bytes=32 time=93ms TTL=54
Reply from 209.131.36.158: bytes=32 time=109ms TTL=54
Reply from 209.131.36.158: bytes=32 time=109ms TTL=54

Ping statistics for 209.131.36.158:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 89ms, Maximum = 109ms, Average = 100ms

Target 66.94.230.32

"NANCY ping 66.94.230.32"

Pinging 66.94.230.32 with 32 bytes of data:

Reply from 66.94.230.32: bytes=32 time=95ms TTL=54
Reply from 66.94.230.32: bytes=32 time=93ms TTL=54
Reply from 66.94.230.32: bytes=32 time=93ms TTL=54
Reply from 66.94.230.32: bytes=32 time=93ms TTL=54

Ping statistics for 66.94.230.32:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 93ms, Maximum = 95ms, Average = 93ms

Target 192.168.1.1

"NANCY ping 192.168.1.1"

Pinging 192.168.1.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

End diagnosis for NANCY

 

[Guest]

PROBLEM: We cannot simultaneously share a DSL internet connection on our
home network.

We have 2 computers in a home network connected with a router. Each
computer can see files on the other computer. The newer computer also
prints
through the other computer, because the printer has an old-style plug.
Each
computer separately can connect to our DSL server and access the internet
and
email. However, we can never connect simultaneously. Neither computer
can
access the internet or email while the other computer is connected.

When Computer 1 is connected to the internet and Computer 2 attempts to
access a webage, Computer 2 gets a message that says "Internet Explorer
cannot display the webpage." When Computer 2 is connected and Computer 1
attempt to access a webpage, it gets the message, "The page cannot be
displayed."
______________________________________________________________
HARDWARE & SOFTWARE

Computer 1: Dianne
HP Pavilion a1630n, running Windows XP, Media Center Edition, Version
2002,
SP2
Newest computer, purchased 10/2006. When the problem first began, we had
a
different computer. Getting a new computer made no difference in what
happens when we try to share the internet connection.

Computer 2: Nancy
HP Pavilion 504n, running Windows XP, Home Edition, Version 2002, SP2

Anti-virus and firewall: PC-Cillin Internet Security 2006 (by Trend
Micro)
on both computers. Windows firewall is turned off at the Windows Firewall
screen.

DSL Modem: Westell C90/610014-06 provided by ISP

Router: Linksys BEFSR41 vers 4.1
________________________________________________________________

HISTORY OF THE PROBLEM:
This problem began last summer when we switched from a dial-up ISP to DSL.
With the previous dial-up connection, we had used a Linksys 5-port
workgroup
hub to connect our network. One computer connected to the internet as
host
and the other computer was able to simultaneously access the internet.
This
worked fine for several years. The hub did not work with DSL. Both our
new
ISP and Linksys told us we would need a router in order to have internet
sharing on a DSL connection. So we purchased and installed the router.

Several things happened at about the same time as the change to DSL.
Computer 2 was finally upgraded to SP2 (from no service packs) at that
time.
Also, PC-Cillin had just been updated to the 2006 version on both
computers.

WHAT WE'VE TRIED:
We started with Linksys, because our first sign of a problem was the
router
setup disk. It goes to step 6, checking the router's status, then it
hangs
up on "checking your computer settings." It asks for a password, then goes
back to "checking your computer settings," then asks for the password
again,
and on and on in an infinite loop. We spent long hours exchanging emails
and
in live chats with Linksys support. Linksys support had us download
software
to reconfigure the router. The software could not "find" the router, even
though the computer was using it to connect to the internet. Next,
support
sent instructions to manually configure the router. We can't get past the
first step, which is to enter the router's IP address 192.168.1.1. That
always results in a "page not found" error. Support suggested hard resets
and clearing browser settings before the configuration, but 192.168.1.1
still
cannot find the router. Finally, Linksys support decided the router must
be
defective. We exchanged the router. The new one does exactly the same as
the old. We have not recontacted Linksys because they don't seem to have
a
solution to offer if typing in the IP address gets no response.

Initially, we could not make our home network work at all. We have
gradually worked through various problems, such as with the registry, and
have gotten the network to the point where everything is shared except the
internet connection.

We suspected that the anti-virus software could be causing the problem, so
we did the scary experiment of turning it off on both computers and
attempting to access the internet. There was no difference. PC-Cillin's
firewall setup screen has an option for "home network" profile, and that
is
what we use. We called PC-Cillin, and they said that if turning off the
software doesn't eliminate the problem, then their firewall is not the
cause.

We've run the Network Connection Wizard a zillion times on both computers.
We use the second option, connecting to the internet through a residential
gateway or another computer (although we've tried the first option too).
Running the wizard always turns on Windows Firewall, so we've learned to
turn
it off again after running the wizard.

Computer 2 initially had several anti-spyware programs loaded on it.
Those
have been uninstalled, in the hope that they were somehow setting up a
firewall. No difference.

Since we've been banging our heads against this brick wall periodically
for
months (we stop when it gets too bloody, then try again) we may have
forgotten what else we have tried unsuccessfully.

We don't know what else to try. Can anyone help, please?
________________________________________________________

DIAGNOSTICS
Below are IPConfig and CDiag for each computer. We don't know how to
begin
to analyze this information.

Windows IP Configuration
Host Name . . . . . . . . . . . . : Dianne
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : NVIDIA nForce Networking
Controller
Physical Address. . . . . . . . . : 00-18-F3-6E-7A-41
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
Lease Obtained. . . . . . . . . . : Thursday, January 25, 2007
7:36:35 AM
Lease Expires . . . . . . . . . . : Friday, January 26, 2007
7:36:35
AM

PPP adapter centurytel:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 72.160.99.13
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 72.160.99.13
DNS Servers . . . . . . . . . . . : 64.91.105.250
209.206.160.253
NetBIOS over Tcpip. . . . . . . . : Disabled

CDiagnosis V1.40
Start diagnosis for DIANNE
Full Targets Nancy 192.168.1.100 127.0.0.1
Ping Targets www.yahoo.com 66.94.230.32 192.168.1.1

Over All Analysis

Enumerate Shares

Share name Resource Remark
-------------------------------------------------------------------------------
print$ C:\WINDOWS\system32\spool\drivers
Printer Drivers

ADMIN$ C:\WINDOWS Remote Admin

C$ C:\ Default share

IPC$ Remote IPC

D$ D:\ Default share

Documents and Settings
C:\Documents and Settings
Historical E-mail FIle
C:\Documents and Settings\HP_Administrator\My
Documents\Historical E-mail FIle
Miscellaneous photos
C:\Documents and Settings\HP_Administrator\My Documents\My
Pictures\Miscellaneous photos
My Documents C:\Documents and Settings\HP_Administrator\My Documents
My Music -Ds C:\Documents and Settings\HP_Administrator\My Documents\My
Music
SharedDocs C:\DOCUMENTS AND SETTINGS\ALL USERS\DOCUMENTS

The command completed successfully.

Adhoc Browser View

Server Name Remark
-------------------------------------------------------------------------------
\\DIANNE Dianne's computer

\\NANCY Nancy's computer

The command completed successfully.

Full Targets Analysis Nancy 192.168.1.100 127.0.0.1

Target Nancy

"DIANNE ping Nancy"

Pinging Nancy [192.168.1.101] with 32 bytes of data:

Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"DIANNE net view Nancy"

Shared resources at Nancy

Nancy's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Copy place Disk
Dianne's Pictures Disk
Documents and Settings Disk
E Disk
Extra - Dianne's backups Disk
HPDeskJet Print HP DeskJet 500
My Documents Disk
Printer Print Quicken PDF Printer
SharedDocs Disk
Utility Disk
WordPerfect Disk
The command completed successfully.

Target 192.168.1.100

"DIANNE ping 192.168.1.100"

Pinging 192.168.1.100 with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"DIANNE net view 192.168.1.100"

Shared resources at 192.168.1.100

Dianne's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Documents and Settings Disk
Historical E-mail FIle Disk
Miscellaneous photos Disk
My Documents Disk
My Music -Ds Disk
SharedDocs Disk
The command completed successfully.

Target 127.0.0.1

"DIANNE ping 127.0.0.1"

Hi
Did you typed the ID and PW of the Internet provider (ISP) into the WAN DSL
menu of the Linksys, and uninstalled the ISP's PPPOE software dron the
computers?
Jack (MVP-Networking).

Thank you for your response. No, we have not typed in the ID and PW because
we cannot access the WAN DSL menu. We can't get the router to respond when
we enter its address. That is what Linksys kept sending us instructions to
do, but we can't get past step one -- type the address and get the username
and password prompt. And we do not know what you mean by "uninstalled the
ISP's PPPOE software." When, where, why, and how would we do this?

 

[Guest]

PROBLEM: We cannot simultaneously share a DSL internet connection on our
home network.

We have 2 computers in a home network connected with a router. Each
computer can see files on the other computer. The newer computer also
prints
through the other computer, because the printer has an old-style plug.
Each
computer separately can connect to our DSL server and access the internet
and
email. However, we can never connect simultaneously. Neither computer
can
access the internet or email while the other computer is connected.

When Computer 1 is connected to the internet and Computer 2 attempts to
access a webage, Computer 2 gets a message that says "Internet Explorer
cannot display the webpage." When Computer 2 is connected and Computer 1
attempt to access a webpage, it gets the message, "The page cannot be
displayed."
______________________________________________________________
HARDWARE & SOFTWARE

Computer 1: Dianne
HP Pavilion a1630n, running Windows XP, Media Center Edition, Version
2002,
SP2
Newest computer, purchased 10/2006. When the problem first began, we had
a
different computer. Getting a new computer made no difference in what
happens when we try to share the internet connection.

Computer 2: Nancy
HP Pavilion 504n, running Windows XP, Home Edition, Version 2002, SP2

Anti-virus and firewall: PC-Cillin Internet Security 2006 (by Trend
Micro)
on both computers. Windows firewall is turned off at the Windows Firewall
screen.

DSL Modem: Westell C90/610014-06 provided by ISP

Router: Linksys BEFSR41 vers 4.1
________________________________________________________________

HISTORY OF THE PROBLEM:
This problem began last summer when we switched from a dial-up ISP to DSL.
With the previous dial-up connection, we had used a Linksys 5-port
workgroup
hub to connect our network. One computer connected to the internet as
host
and the other computer was able to simultaneously access the internet.
This
worked fine for several years. The hub did not work with DSL. Both our
new
ISP and Linksys told us we would need a router in order to have internet
sharing on a DSL connection. So we purchased and installed the router.

Several things happened at about the same time as the change to DSL.
Computer 2 was finally upgraded to SP2 (from no service packs) at that
time.
Also, PC-Cillin had just been updated to the 2006 version on both
computers.

WHAT WE'VE TRIED:
We started with Linksys, because our first sign of a problem was the
router
setup disk. It goes to step 6, checking the router's status, then it
hangs
up on "checking your computer settings." It asks for a password, then goes
back to "checking your computer settings," then asks for the password
again,
and on and on in an infinite loop. We spent long hours exchanging emails
and
in live chats with Linksys support. Linksys support had us download
software
to reconfigure the router. The software could not "find" the router, even
though the computer was using it to connect to the internet. Next,
support
sent instructions to manually configure the router. We can't get past the
first step, which is to enter the router's IP address 192.168.1.1. That
always results in a "page not found" error. Support suggested hard resets
and clearing browser settings before the configuration, but 192.168.1.1
still
cannot find the router. Finally, Linksys support decided the router must
be
defective. We exchanged the router. The new one does exactly the same as
the old. We have not recontacted Linksys because they don't seem to have
a
solution to offer if typing in the IP address gets no response.

Initially, we could not make our home network work at all. We have
gradually worked through various problems, such as with the registry, and
have gotten the network to the point where everything is shared except the
internet connection.

We suspected that the anti-virus software could be causing the problem, so
we did the scary experiment of turning it off on both computers and
attempting to access the internet. There was no difference. PC-Cillin's
firewall setup screen has an option for "home network" profile, and that
is
what we use. We called PC-Cillin, and they said that if turning off the
software doesn't eliminate the problem, then their firewall is not the
cause.

We've run the Network Connection Wizard a zillion times on both computers.
We use the second option, connecting to the internet through a residential
gateway or another computer (although we've tried the first option too).
Running the wizard always turns on Windows Firewall, so we've learned to
turn
it off again after running the wizard.

Computer 2 initially had several anti-spyware programs loaded on it.
Those
have been uninstalled, in the hope that they were somehow setting up a
firewall. No difference.

Since we've been banging our heads against this brick wall periodically
for
months (we stop when it gets too bloody, then try again) we may have
forgotten what else we have tried unsuccessfully.

We don't know what else to try. Can anyone help, please?
________________________________________________________

DIAGNOSTICS
Below are IPConfig and CDiag for each computer. We don't know how to
begin
to analyze this information.

Windows IP Configuration
Host Name . . . . . . . . . . . . : Dianne
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : NVIDIA nForce Networking
Controller
Physical Address. . . . . . . . . : 00-18-F3-6E-7A-41
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
Lease Obtained. . . . . . . . . . : Thursday, January 25, 2007
7:36:35 AM
Lease Expires . . . . . . . . . . : Friday, January 26, 2007
7:36:35
AM

PPP adapter centurytel:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 72.160.99.13
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 72.160.99.13
DNS Servers . . . . . . . . . . . : 64.91.105.250
209.206.160.253
NetBIOS over Tcpip. . . . . . . . : Disabled

CDiagnosis V1.40
Start diagnosis for DIANNE
Full Targets Nancy 192.168.1.100 127.0.0.1
Ping Targets www.yahoo.com 66.94.230.32 192.168.1.1

Over All Analysis

Enumerate Shares

Share name Resource Remark
-------------------------------------------------------------------------------
print$ C:\WINDOWS\system32\spool\drivers
Printer Drivers

ADMIN$ C:\WINDOWS Remote Admin

C$ C:\ Default share

IPC$ Remote IPC

D$ D:\ Default share

Documents and Settings
C:\Documents and Settings
Historical E-mail FIle
C:\Documents and Settings\HP_Administrator\My
Documents\Historical E-mail FIle
Miscellaneous photos
C:\Documents and Settings\HP_Administrator\My Documents\My
Pictures\Miscellaneous photos
My Documents C:\Documents and Settings\HP_Administrator\My Documents
My Music -Ds C:\Documents and Settings\HP_Administrator\My Documents\My
Music
SharedDocs C:\DOCUMENTS AND SETTINGS\ALL USERS\DOCUMENTS

The command completed successfully.

Adhoc Browser View

Server Name Remark
-------------------------------------------------------------------------------
\\DIANNE Dianne's computer

\\NANCY Nancy's computer

The command completed successfully.

Full Targets Analysis Nancy 192.168.1.100 127.0.0.1

Target Nancy

"DIANNE ping Nancy"

Pinging Nancy [192.168.1.101] with 32 bytes of data:

Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"DIANNE net view Nancy"

Shared resources at Nancy

Nancy's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Copy place Disk
Dianne's Pictures Disk
Documents and Settings Disk
E Disk
Extra - Dianne's backups Disk
HPDeskJet Print HP DeskJet 500
My Documents Disk
Printer Print Quicken PDF Printer
SharedDocs Disk
Utility Disk
WordPerfect Disk
The command completed successfully.

Target 192.168.1.100

"DIANNE ping 192.168.1.100"

Pinging 192.168.1.100 with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"DIANNE net view 192.168.1.100"

Shared resources at 192.168.1.100

Dianne's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Documents and Settings Disk
Historical E-mail FIle Disk
Miscellaneous photos Disk
My Documents Disk
My Music -Ds Disk
SharedDocs Disk
The command completed successfully.

Target 127.0.0.1

"DIANNE ping 127.0.0.1"

Hi
Did you typed the ID and PW of the Internet provider (ISP) into the WAN DSL
menu of the Linksys, and uninstalled the ISP's PPPOE software dron the

Well, how your settings of connecting to the Internet?.
Modem <<--- Router <<---- Computer/Laptop/PC/ Printer
Try to start from Default settings on the Router, How?.
Try to reset the Router to manufacturer settings, there is a reset Hole
button, with a pen or paper pen you can press it IN for about 30 Seconds Then
Power it down.
Get the software came with the router and start up the Wizard to setup the
connection with one machine first, preferably the one was connecting to the
Modem.
When you setup the wizard and set you security by implementing (WEP, WPA)
whichever one you will go for , best to use WPA to secure your network.
Here is a step-by-step to setup the Linksys router:
Get you username,password and the VCI which used by your ISP
http://www.microsoft.com/windowsxp/using/networking/setup/wireless.mspx
Another to be sure the Modem still working, try to connect to the Modem
direct and see if you will get access!.

Here is step-by-step setting belkin (the same on all router nearly):
Set up wizard:
Wizard > 1. Connection Type
The following information are provided by your ISP.
( ) PPPOE
( ) PPPOA
( ) Disable

Select the appropriate one and click
[ Next ]
-------
Wizard > 2.Parameter Setting
The following Info are usually provided by your ISP.

Username: [ ]
Password: [ ]
Retype: [ ]
VPI/VCI: [ ] / [ ]

Click Apply and you will get Configuration Parameters recheck them and click
Apply to apply.

--------
On the Router Home page click on the following to make changes:
LAN Settings
IP Address > [192]. [168].[2].[1]
More Info
______________________________
Subnet Mask > 255.255.255.0
_____________________________
DHCP server > (*) ON ( ) OFF

IP Pool startting Addres> [192].[168].[2].[2]
IP Pool Ending Address > [192].[168].[2].[100]

________
Lease leave as is
___________
Doamin [ Belkin ]

Click on Internet WAN, then on Connection Type:
WAN > Connection Type
Select your connection type:
( ) PPPoE
( ) PPPoA
( ) Disable IS (Bridge mode.....)
( ) Multiple Protocol Over
Make your selection and click Next.

WAN > Connection Type> Whichever your selection was

User Name>
Password>
Retype>
IP assigned by ISP> [Yes â–¼]
IP Address> 0.0.0.0
Subnet Mask> 0.0.0.0
VPI/VCI [ 0]/ [ ] these according to your location and your ISP
Encapsulation> [ LLC â–¼]
Dial On Dimand [√]
Idle Time (minute)> [0] or leave Blank

Click Apply changes
-----------------------
WAN > DNS

[√] Automatic from ISP

DNS address > [0].[0].[0].[0]
Secondary DNS Address> [0].[0].[0].[0]

Click Apply changes
---------------------------
Wireless Option:
Wireless > Channel and SSID
To make changes to the wireless............................................
changes to save the settings

Wireless Channel> [6 â–¼]
SSID > [type your Network name give a unique name] write
this down on a piece of paper inseated of the default one like belkin54g.
ESSID Broadcast ( ) Enable (*) Disable select the disable Radio
button
Wireless Mode > [ (11b + 11g) â–¼]
Transmission Rate> [Automatic â–¼]
g Nitro> ( ) Enable ( ) Disable

The above step is the most sensitive you need to set it Right to get your
Network secure from your neighborhood and from the Internet (WWW)


Wireless > Security > WPA
WPA > [ WPA-PSK (no server) â–¼]
Encryption technique TKIP
Pre-shared Key (PSK) [ Typea momerable sentence you only can guess ]


[√ ] obscure PSK check this to Hash your Password.
Click Apply changes.
-----------------
Click Firewall;
Firewall>
blah............................blah.................................................
Firewall Enable / Disable (*) Enable ( ) Disable
Click Apply Changes
Now you are done, but if you would like to Implement a security Plan you can
use IP filtering, MAC filtering. application access to the internet to block
the Outer world from accessing your Network connection.

HTH.
Let us know.
Regards,
nass

 

[Lem]

PROBLEM: We cannot simultaneously share a DSL internet connection on our
home network.

We have 2 computers in a home network connected with a router. Each
computer can see files on the other computer. The newer computer also
prints
through the other computer, because the printer has an old-style plug.
Each
computer separately can connect to our DSL server and access the internet
and
email. However, we can never connect simultaneously. Neither computer
can
access the internet or email while the other computer is connected.

When Computer 1 is connected to the internet and Computer 2 attempts to
access a webage, Computer 2 gets a message that says "Internet Explorer
cannot display the webpage." When Computer 2 is connected and Computer 1
attempt to access a webpage, it gets the message, "The page cannot be
displayed."
______________________________________________________________
HARDWARE & SOFTWARE

Computer 1: Dianne
HP Pavilion a1630n, running Windows XP, Media Center Edition, Version
2002,
SP2
Newest computer, purchased 10/2006. When the problem first began, we had
a
different computer. Getting a new computer made no difference in what
happens when we try to share the internet connection.

Computer 2: Nancy
HP Pavilion 504n, running Windows XP, Home Edition, Version 2002, SP2

Anti-virus and firewall: PC-Cillin Internet Security 2006 (by Trend
Micro)
on both computers. Windows firewall is turned off at the Windows Firewall
screen.

DSL Modem: Westell C90/610014-06 provided by ISP

Router: Linksys BEFSR41 vers 4.1
________________________________________________________________

HISTORY OF THE PROBLEM:
This problem began last summer when we switched from a dial-up ISP to DSL.
With the previous dial-up connection, we had used a Linksys 5-port
workgroup
hub to connect our network. One computer connected to the internet as
host
and the other computer was able to simultaneously access the internet.
This
worked fine for several years. The hub did not work with DSL. Both our
new
ISP and Linksys told us we would need a router in order to have internet
sharing on a DSL connection. So we purchased and installed the router.

Several things happened at about the same time as the change to DSL.
Computer 2 was finally upgraded to SP2 (from no service packs) at that
time.
Also, PC-Cillin had just been updated to the 2006 version on both
computers.

WHAT WE'VE TRIED:
We started with Linksys, because our first sign of a problem was the
router
setup disk. It goes to step 6, checking the router's status, then it
hangs
up on "checking your computer settings." It asks for a password, then goes
back to "checking your computer settings," then asks for the password
again,
and on and on in an infinite loop. We spent long hours exchanging emails
and
in live chats with Linksys support. Linksys support had us download
software
to reconfigure the router. The software could not "find" the router, even
though the computer was using it to connect to the internet. Next,
support
sent instructions to manually configure the router. We can't get past the
first step, which is to enter the router's IP address 192.168.1.1. That
always results in a "page not found" error. Support suggested hard resets
and clearing browser settings before the configuration, but 192.168.1.1
still
cannot find the router. Finally, Linksys support decided the router must
be
defective. We exchanged the router. The new one does exactly the same as
the old. We have not recontacted Linksys because they don't seem to have
a
solution to offer if typing in the IP address gets no response.

Initially, we could not make our home network work at all. We have
gradually worked through various problems, such as with the registry, and
have gotten the network to the point where everything is shared except the
internet connection.

We suspected that the anti-virus software could be causing the problem, so
we did the scary experiment of turning it off on both computers and
attempting to access the internet. There was no difference. PC-Cillin's
firewall setup screen has an option for "home network" profile, and that
is
what we use. We called PC-Cillin, and they said that if turning off the
software doesn't eliminate the problem, then their firewall is not the
cause.

We've run the Network Connection Wizard a zillion times on both computers.
We use the second option, connecting to the internet through a residential
gateway or another computer (although we've tried the first option too).
Running the wizard always turns on Windows Firewall, so we've learned to
turn
it off again after running the wizard.

Computer 2 initially had several anti-spyware programs loaded on it.
Those
have been uninstalled, in the hope that they were somehow setting up a
firewall. No difference.

Since we've been banging our heads against this brick wall periodically
for
months (we stop when it gets too bloody, then try again) we may have
forgotten what else we have tried unsuccessfully.

We don't know what else to try. Can anyone help, please?
________________________________________________________

DIAGNOSTICS
Below are IPConfig and CDiag for each computer. We don't know how to
begin
to analyze this information.

Windows IP Configuration
Host Name . . . . . . . . . . . . : Dianne
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : NVIDIA nForce Networking
Controller
Physical Address. . . . . . . . . : 00-18-F3-6E-7A-41
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
Lease Obtained. . . . . . . . . . : Thursday, January 25, 2007
7:36:35 AM
Lease Expires . . . . . . . . . . : Friday, January 26, 2007
7:36:35
AM

PPP adapter centurytel:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 72.160.99.13
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 72.160.99.13
DNS Servers . . . . . . . . . . . : 64.91.105.250
209.206.160.253
NetBIOS over Tcpip. . . . . . . . : Disabled

CDiagnosis V1.40
Start diagnosis for DIANNE
Full Targets Nancy 192.168.1.100 127.0.0.1
Ping Targets www.yahoo.com 66.94.230.32 192.168.1.1

Over All Analysis

Enumerate Shares

Share name Resource Remark
-------------------------------------------------------------------------------
print$ C:\WINDOWS\system32\spool\drivers
Printer Drivers

ADMIN$ C:\WINDOWS Remote Admin

C$ C:\ Default share

IPC$ Remote IPC

D$ D:\ Default share

Documents and Settings
C:\Documents and Settings
Historical E-mail FIle
C:\Documents and Settings\HP_Administrator\My
Documents\Historical E-mail FIle
Miscellaneous photos
C:\Documents and Settings\HP_Administrator\My Documents\My
Pictures\Miscellaneous photos
My Documents C:\Documents and Settings\HP_Administrator\My Documents
My Music -Ds C:\Documents and Settings\HP_Administrator\My Documents\My
Music
SharedDocs C:\DOCUMENTS AND SETTINGS\ALL USERS\DOCUMENTS

The command completed successfully.

Adhoc Browser View

Server Name Remark
-------------------------------------------------------------------------------
\\DIANNE Dianne's computer

\\NANCY Nancy's computer

The command completed successfully.

Full Targets Analysis Nancy 192.168.1.100 127.0.0.1

Target Nancy

"DIANNE ping Nancy"

Pinging Nancy [192.168.1.101] with 32 bytes of data:

Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"DIANNE net view Nancy"

Shared resources at Nancy

Nancy's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Copy place Disk
Dianne's Pictures Disk
Documents and Settings Disk
E Disk
Extra - Dianne's backups Disk
HPDeskJet Print HP DeskJet 500
My Documents Disk
Printer Print Quicken PDF Printer
SharedDocs Disk
Utility Disk
WordPerfect Disk
The command completed successfully.

Target 192.168.1.100

"DIANNE ping 192.168.1.100"

Pinging 192.168.1.100 with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"DIANNE net view 192.168.1.100"

Shared resources at 192.168.1.100

Dianne's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Documents and Settings Disk
Historical E-mail FIle Disk
Miscellaneous photos Disk
My Documents Disk
My Music -Ds Disk
SharedDocs Disk
The command completed successfully.

Target 127.0.0.1

"DIANNE ping 127.0.0.1"

Hi
Did you typed the ID and PW of the Internet provider (ISP) into the WAN DSL
menu of the Linksys, and uninstalled the ISP's PPPOE software dron the
computers?
Jack (MVP-Networking).

Thank you for your response. No, we have not typed in the ID and PW because
we cannot access the WAN DSL menu. We can't get the router to respond when
we enter its address. That is what Linksys kept sending us instructions to
do, but we can't get past step one -- type the address and get the username
and password prompt. And we do not know what you mean by "uninstalled the
ISP's PPPOE software." When, where, why, and how would we do this?

I won't pretend to have read through all of the information in your post
(I'm sure the answer to your problem is in there somewhere), but would
you please explain how your computers are physically connected.

That is, starting at the wall outlet, the incoming DSL/telephone wire is
connected to the Westell modem. What is connected to the "other side"
of the modem?

Your Linksys BEFSR41 has 5 jacks -- one is the WAN input and the other 4
are LAN connections. What is connected to the WAN or Internet jack?

What is the Ethernet connection on Nancy connected to?
What is the Ethernet connection on Dianne connected to?

If/when you ran the Network setup wizard, did you select "this computer
connects directly to the Internet?" or did you select "this computer
connects to the Internet through a residential gateway or through
another computer on the network?" You should have picked the second
one. If you didn't, re-run the network setup wizard on each computer.

 

[Jack \(MVP-Networking\).]

Hi

In order to be able to use Internet with both computers at the same time the
Router has to be the authentication device.

Right Now your computers authenticate with their PPPOE software and thus
they cannot share the connection.

You need to connect one computer with a cable (No Wireless) to a regular
port (Not the WAN port) to the Router, and configure the Router with your
DSL ID and Password.

The Linksys Router provides on the CD an extended manual that would explain
how to do so. This page explains the same in more details,
http://www.ezlan.net/PPPOE.html

Jack (MVP-Networking).

PROBLEM: We cannot simultaneously share a DSL internet connection on
our
home network.

We have 2 computers in a home network connected with a router. Each
computer can see files on the other computer. The newer computer also
prints
through the other computer, because the printer has an old-style plug.
Each
computer separately can connect to our DSL server and access the
internet
and
email. However, we can never connect simultaneously. Neither computer
can
access the internet or email while the other computer is connected.

When Computer 1 is connected to the internet and Computer 2 attempts to
access a webage, Computer 2 gets a message that says "Internet Explorer
cannot display the webpage." When Computer 2 is connected and Computer
1
attempt to access a webpage, it gets the message, "The page cannot be
displayed."
______________________________________________________________
HARDWARE & SOFTWARE

Computer 1: Dianne
HP Pavilion a1630n, running Windows XP, Media Center Edition, Version
2002,
SP2
Newest computer, purchased 10/2006. When the problem first began, we
had
a
different computer. Getting a new computer made no difference in what
happens when we try to share the internet connection.

Computer 2: Nancy
HP Pavilion 504n, running Windows XP, Home Edition, Version 2002, SP2

Anti-virus and firewall: PC-Cillin Internet Security 2006 (by Trend
Micro)
on both computers. Windows firewall is turned off at the Windows
Firewall
screen.

DSL Modem: Westell C90/610014-06 provided by ISP

Router: Linksys BEFSR41 vers 4.1
________________________________________________________________

HISTORY OF THE PROBLEM:
This problem began last summer when we switched from a dial-up ISP to
DSL.
With the previous dial-up connection, we had used a Linksys 5-port
workgroup
hub to connect our network. One computer connected to the internet as
host
and the other computer was able to simultaneously access the internet.
This
worked fine for several years. The hub did not work with DSL. Both
our
new
ISP and Linksys told us we would need a router in order to have
internet
sharing on a DSL connection. So we purchased and installed the router.

Several things happened at about the same time as the change to DSL.
Computer 2 was finally upgraded to SP2 (from no service packs) at that
time.
Also, PC-Cillin had just been updated to the 2006 version on both
computers.

WHAT WE'VE TRIED:
We started with Linksys, because our first sign of a problem was the
router
setup disk. It goes to step 6, checking the router's status, then it
hangs
up on "checking your computer settings." It asks for a password, then
goes
back to "checking your computer settings," then asks for the password
again,
and on and on in an infinite loop. We spent long hours exchanging
emails
and
in live chats with Linksys support. Linksys support had us download
software
to reconfigure the router. The software could not "find" the router,
even
though the computer was using it to connect to the internet. Next,
support
sent instructions to manually configure the router. We can't get past
the
first step, which is to enter the router's IP address 192.168.1.1.
That
always results in a "page not found" error. Support suggested hard
resets
and clearing browser settings before the configuration, but 192.168.1.1
still
cannot find the router. Finally, Linksys support decided the router
must
be
defective. We exchanged the router. The new one does exactly the same
as
the old. We have not recontacted Linksys because they don't seem to
have
a
solution to offer if typing in the IP address gets no response.

Initially, we could not make our home network work at all. We have
gradually worked through various problems, such as with the registry,
and
have gotten the network to the point where everything is shared except
the
internet connection.

We suspected that the anti-virus software could be causing the problem,
so
we did the scary experiment of turning it off on both computers and
attempting to access the internet. There was no difference.
PC-Cillin's
firewall setup screen has an option for "home network" profile, and
that
is
what we use. We called PC-Cillin, and they said that if turning off
the
software doesn't eliminate the problem, then their firewall is not the
cause.

We've run the Network Connection Wizard a zillion times on both
computers.
We use the second option, connecting to the internet through a
residential
gateway or another computer (although we've tried the first option
too).
Running the wizard always turns on Windows Firewall, so we've learned
to
turn
it off again after running the wizard.

Computer 2 initially had several anti-spyware programs loaded on it.
Those
have been uninstalled, in the hope that they were somehow setting up a
firewall. No difference.

Since we've been banging our heads against this brick wall periodically
for
months (we stop when it gets too bloody, then try again) we may have
forgotten what else we have tried unsuccessfully.

We don't know what else to try. Can anyone help, please?
________________________________________________________

DIAGNOSTICS
Below are IPConfig and CDiag for each computer. We don't know how to
begin
to analyze this information.

Windows IP Configuration
Host Name . . . . . . . . . . . . : Dianne
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : NVIDIA nForce Networking
Controller
Physical Address. . . . . . . . . : 00-18-F3-6E-7A-41
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
Lease Obtained. . . . . . . . . . : Thursday, January 25, 2007
7:36:35 AM
Lease Expires . . . . . . . . . . : Friday, January 26, 2007
7:36:35
AM

PPP adapter centurytel:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 72.160.99.13
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 72.160.99.13
DNS Servers . . . . . . . . . . . : 64.91.105.250
209.206.160.253
NetBIOS over Tcpip. . . . . . . . : Disabled

CDiagnosis V1.40
Start diagnosis for DIANNE
Full Targets Nancy 192.168.1.100 127.0.0.1
Ping Targets www.yahoo.com 66.94.230.32 192.168.1.1

Over All Analysis

Enumerate Shares

Share name Resource Remark
-------------------------------------------------------------------------------
print$ C:\WINDOWS\system32\spool\drivers
Printer Drivers

ADMIN$ C:\WINDOWS Remote Admin

C$ C:\ Default share

IPC$ Remote IPC

D$ D:\ Default share

Documents and Settings
C:\Documents and Settings
Historical E-mail FIle
C:\Documents and Settings\HP_Administrator\My
Documents\Historical E-mail FIle
Miscellaneous photos
C:\Documents and Settings\HP_Administrator\My Documents\My
Pictures\Miscellaneous photos
My Documents C:\Documents and Settings\HP_Administrator\My Documents
My Music -Ds C:\Documents and Settings\HP_Administrator\My Documents\My
Music
SharedDocs C:\DOCUMENTS AND SETTINGS\ALL USERS\DOCUMENTS

The command completed successfully.

Adhoc Browser View

Server Name Remark
-------------------------------------------------------------------------------
\\DIANNE Dianne's computer

\\NANCY Nancy's computer

The command completed successfully.

Full Targets Analysis Nancy 192.168.1.100 127.0.0.1

Target Nancy

"DIANNE ping Nancy"

Pinging Nancy [192.168.1.101] with 32 bytes of data:

Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
Reply from 192.168.1.101: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"DIANNE net view Nancy"

Shared resources at Nancy

Nancy's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Copy place Disk
Dianne's Pictures Disk
Documents and Settings Disk
E Disk
Extra - Dianne's backups Disk
HPDeskJet Print HP DeskJet 500
My Documents Disk
Printer Print Quicken PDF Printer
SharedDocs Disk
Utility Disk
WordPerfect Disk
The command completed successfully.

Target 192.168.1.100

"DIANNE ping 192.168.1.100"

Pinging 192.168.1.100 with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"DIANNE net view 192.168.1.100"

Shared resources at 192.168.1.100

Dianne's computer

Share name Type Used as Comment
-------------------------------------------------------------------------------
Documents and Settings Disk
Historical E-mail FIle Disk
Miscellaneous photos Disk
My Documents Disk
My Music -Ds Disk
SharedDocs Disk
The command completed successfully.

Target 127.0.0.1

"DIANNE ping 127.0.0.1"

Hi
Did you typed the ID and PW of the Internet provider (ISP) into the WAN
DSL
menu of the Linksys, and uninstalled the ISP's PPPOE software dron the
computers?
Jack (MVP-Networking).

Thank you for your response. No, we have not typed in the ID and PW
because
we cannot access the WAN DSL menu. We can't get the router to respond
when
we enter its address. That is what Linksys kept sending us instructions
to
do, but we can't get past step one -- type the address and get the
username
and password prompt. And we do not know what you mean by "uninstalled the
ISP's PPPOE software." When, where, why, and how would we do this?

 

[Guest]

Thanks to everyone for their replies to my first post. Apparently I gave too
much information initially, and the real problem is being missed.

We understand that the internet sharing is not working because of the IP
address contained in the router. We understand that what needs to happen is
to change the settings via the router's configuration menu.

Our problem is that we cannot access the router's menu. To bring up the
menu, we must either (1) use the Linksys setup wizard -- but it hangs up in
an endless loop before it brings up the menu -- or (2) enter the router's IP
address (192.168.1.1) in our browser's URL address box. When we do that, we
get a URL failure.

We cannot get to the router menu. We cannot even ping the router through
the DOS-prompt command function.

All tech support instructions go something like this:
Open your web browser.
Type http://192.168.1.1 into the address bar and click on go.
The User Name and Password prompt will appear.

The User Name and Password prompt NEVER appear.

The Linksys user guide, in the troubleshooting area, has 3 suggestions if
one can't access the login screen. (Make sure "work offline" is not checked;
do a hard refresh; reduce internet security setting to medium or lower.)
We've done all 3, and they didn't help. We have used the router's reset
button (hard reset), and we've done a power cycle (shut down router, modem
and computers for over 2 minutes). We still get "address not found."

We are connected as follows: computer 1 and 2 connect to router ports;
router uplink port connects to DSL modem; DSL modem connects to phone jack.
All connections use appropriate network cables (except for the phone
connection, of course).

Linksys support had us exchange our first router for a second one, assuming
the first was defective. Are we experiencing two defective pieces of
equipment in a row? Or does someone have another idea? Thanks for any help.

 

[Jack \(MVP-Networking\).]

Hi

You probably cannot connect to the Router because the IP scheme in your
computers is "confused" from the local DSL setting and has an External
Active IP.

Disconnect the Router from the DSL Modem. Leave only one computer connected
to a regular Router's port; make sure that the PPPOE software is disabled.

Log to the device manager and delete the Network Adapters that are there.

Reboot the computer. WinXP should detect the Network Adapter and should
build a fresh local TCP/IP stack, it might detect the Router and be assigned
with a local IP. If it worked, you be able to connect to the Router via the
browser. If it does not work try to assign a static IP of 192.168.1.10 to
the computer and try again to connect to the Router.

In addition brace yourself to the possibility that the settings are messed
up to a degree that it cannot be solved over the Internet through a support
group, and you would need On-site professional help

Jack (MVP-Networking).

 

[Guest]

Thanks to everyone for their replies to my first post. Apparently I gave too
much information initially, and the real problem is being missed.

We understand that the internet sharing is not working because of the IP
address contained in the router. We understand that what needs to happen is
to change the settings via the router's configuration menu.

Our problem is that we cannot access the router's menu. To bring up the
menu, we must either (1) use the Linksys setup wizard -- but it hangs up in
an endless loop before it brings up the menu -- or (2) enter the router's IP
address (192.168.1.1) in our browser's URL address box. When we do that, we
get a URL failure.

We cannot get to the router menu. We cannot even ping the router through
the DOS-prompt command function.

All tech support instructions go something like this:
Open your web browser.
Type http://192.168.1.1 into the address bar and click on go.
The User Name and Password prompt will appear.

The User Name and Password prompt NEVER appear.

The Linksys user guide, in the troubleshooting area, has 3 suggestions if
one can't access the login screen. (Make sure "work offline" is not checked;
do a hard refresh; reduce internet security setting to medium or lower.)
We've done all 3, and they didn't help. We have used the router's reset
button (hard reset), and we've done a power cycle (shut down router, modem
and computers for over 2 minutes). We still get "address not found."

We are connected as follows: computer 1 and 2 connect to router ports;
router uplink port connects to DSL modem; DSL modem connects to phone jack.
All connections use appropriate network cables (except for the phone
connection, of course).

Linksys support had us exchange our first router for a second one, assuming
the first was defective. Are we experiencing two defective pieces of
equipment in a row? Or does someone have another idea? Thanks for any help.

First of all try to test that computer with the DSL and see if the browser
will work!.
Open a run command and tyep in:
CMD.exe click [OK] or Hit Enter.
On the prompt command type: ipconfig /all Hit Enter and see the report and
post it in your next message.
Also try to flush DNS by opening the Run command and type in: ipconfig
/flushdns Click [OK].
Try another machine with the Router and see if that will produce the same
error message. Try to Power OFF both the Router and Computer and then start
the Router then the PC, open the Browser and type in the IP address, are you
sure the cable is Okay and the Router Power light is Green?.
If there is any Anti-Virus try to Turn OFF, try another Browser than IE.
Open Control Panel and Double click Network Connection and there Right Click
on the LAN connection and Select Properties, be sure the TCP/IP settings set
to get Automatic IP address instead of Static.
HTH.
nass

 

[Lem]

Thanks to everyone for their replies to my first post. Apparently I gave too
much information initially, and the real problem is being missed.

We understand that the internet sharing is not working because of the IP
address contained in the router. We understand that what needs to happen is
to change the settings via the router's configuration menu.

Our problem is that we cannot access the router's menu. To bring up the
menu, we must either (1) use the Linksys setup wizard -- but it hangs up in
an endless loop before it brings up the menu -- or (2) enter the router's IP
address (192.168.1.1) in our browser's URL address box. When we do that, we
get a URL failure.

We cannot get to the router menu. We cannot even ping the router through
the DOS-prompt command function.

All tech support instructions go something like this:
Open your web browser.
Type http://192.168.1.1 into the address bar and click on go.
The User Name and Password prompt will appear.

The User Name and Password prompt NEVER appear.

The Linksys user guide, in the troubleshooting area, has 3 suggestions if
one can't access the login screen. (Make sure "work offline" is not checked;
do a hard refresh; reduce internet security setting to medium or lower.)
We've done all 3, and they didn't help. We have used the router's reset
button (hard reset), and we've done a power cycle (shut down router, modem
and computers for over 2 minutes). We still get "address not found."

We are connected as follows: computer 1 and 2 connect to router ports;
router uplink port connects to DSL modem; DSL modem connects to phone jack.
All connections use appropriate network cables (except for the phone
connection, of course).

Linksys support had us exchange our first router for a second one, assuming
the first was defective. Are we experiencing two defective pieces of
equipment in a row? Or does someone have another idea? Thanks for any help.

I agree with Jack's approach.

The reason I asked about the network topology was because your ipconfig
results showed the "WAN (PPP/SLIP) Interface" information. You should
only have PPPoE (which may show up in Network Connections as "WAN
Miniport" or "WAN (PPP/SLIP) Interface") if the computer is directly
connected to the DSL modem.

I don't quite understand how the computers are connecting to the
Internet -- although they plainly are, as shown by the successful pings
to www.yahoo.com. According to the manual for the BEFSR41, by default
its Internet connection type is set to obtain an IP address
automatically. Typically, this will not work for DSL. DSL, at least in
the US, usually requires a PPPoE connection and you have to enter an
ISP-supplied username and password. I assume that you did this at some
point. But you must have done it someplace other than the router's
configuration (which you haven't been able to access). Perhaps when the
router fails to obtain an IP address, it just passes the connection to
the WAN (PPP/SLIP) Interface software you installed on the computers.

When you did the hard reset of the router, did you press the reset
button for 30 seconds or more? Try keeping the reset button pressed
while you remove power from the router and then reconnect the power;
keep the reset button pressed for 30 seconds or more after you reconnect
the router's power. This "really hard reset" ought not to be necessary
if the router is new out the box, but, you never know ...

In any case, if you disable the WAN (PPP/SLIP) Interface (one way to do
this may be through Network Connections) and uninstall/reinstall the
NICs as Jack suggested, you "should" be able to start fresh.

Good luck.

 

[Guest]

I agree with Jack's approach.

The reason I asked about the network topology was because your ipconfig
results showed the "WAN (PPP/SLIP) Interface" information. You should
only have PPPoE (which may show up in Network Connections as "WAN
Miniport" or "WAN (PPP/SLIP) Interface") if the computer is directly
connected to the DSL modem.

I don't quite understand how the computers are connecting to the
Internet -- although they plainly are, as shown by the successful pings
to www.yahoo.com. According to the manual for the BEFSR41, by default
its Internet connection type is set to obtain an IP address
automatically. Typically, this will not work for DSL. DSL, at least in
the US, usually requires a PPPoE connection and you have to enter an
ISP-supplied username and password. I assume that you did this at some
point. But you must have done it someplace other than the router's
configuration (which you haven't been able to access). Perhaps when the
router fails to obtain an IP address, it just passes the connection to
the WAN (PPP/SLIP) Interface software you installed on the computers.

When you did the hard reset of the router, did you press the reset
button for 30 seconds or more? Try keeping the reset button pressed
while you remove power from the router and then reconnect the power;
keep the reset button pressed for 30 seconds or more after you reconnect
the router's power. This "really hard reset" ought not to be necessary
if the router is new out the box, but, you never know ...

In any case, if you disable the WAN (PPP/SLIP) Interface (one way to do
this may be through Network Connections) and uninstall/reinstall the
NICs as Jack suggested, you "should" be able to start fresh.

Good luck.

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

GLORY HALLELUJAH!! IT WORKS!!

Thanks to everyone who chimed in on this. To complete the loop and give you
all some feedback, here's what finally got things to work:

We had tried Jack's suggestion (disconnect router and one computer, disable
PPPoE connection, delete network adapters, reboot) but it didn’t work. This
morning we tried again, but added in Lem’s suggestion of the “really hard
reset†(press and hold reset, remove router power, wait 30 seconds, reconnect
router power, wait another 30 seconds) followed up with doing Jack’s
procedure again. And this time, when we typed the router address in the
browser, we finally saw the router menu log-in for the first time ever.

(We had done the "hard reset" and the "power cycle" recommended by Linksys
countless times, but the "really hard reset" apparently was what was needed.)

From then on, it was easy. We followed Linksys’s instructions to complete
the router set-up, ran a “power cycle†and when everything powered up again,
there was the internet connection. We started up computer #2, and it was
automatically connected too. We’re in business. It’s only been 7 months
that we’ve been living with this problem.

Thanks very much to all of you who contribute your knowledge so freely. Now
that we’ve discovered Microsoft Newsgroups, they will be our preferred
resource for solving computer problems. You’re so much smarter than
corporate tech support!

 

[Lem]

GLORY HALLELUJAH!! IT WORKS!!

Thanks to everyone who chimed in on this. To complete the loop and give you
all some feedback, here's what finally got things to work:

We had tried Jack's suggestion (disconnect router and one computer, disable
PPPoE connection, delete network adapters, reboot) but it didn’t work. This
morning we tried again, but added in Lem’s suggestion of the “really hard
reset†(press and hold reset, remove router power, wait 30 seconds, reconnect
router power, wait another 30 seconds) followed up with doing Jack’s
procedure again. And this time, when we typed the router address in the
browser, we finally saw the router menu log-in for the first time ever.

(We had done the "hard reset" and the "power cycle" recommended by Linksys
countless times, but the "really hard reset" apparently was what was needed.)

From then on, it was easy. We followed Linksys’s instructions to complete
the router set-up, ran a “power cycle†and when everything powered up again,
there was the internet connection. We started up computer #2, and it was
automatically connected too. We’re in business. It’s only been 7 months
that we’ve been living with this problem.

Thanks very much to all of you who contribute your knowledge so freely. Now
that we’ve discovered Microsoft Newsgroups, they will be our preferred
resource for solving computer problems. You’re so much smarter than
corporate tech support!

I'm glad things worked for you.

As you know, Linksys tells you that a hard reset is accomplished by just
pressing the button for 30 seconds. However, according to Linksys, for
WRT54G Version 5 routers, the sequence I suggested puts the router into
"management mode" http://tinyurl.com/2qb3oe For other versions, the
sequence seems to be a more effective reset. All I know is it saved me
once from tossing a router out in the trash, and now seems to have saved
you as well.