Cannot Shutdown XP since April 2004 ....continual Reboots

[Guest]

Hello,
During April '04, I replaced my internal CD-RW drive on my Compaq with an HP
DVD-RW 420i drive. The drive has and does work fine ever since. the problem
is that since that time, I cannot shut down XP. I upgraded to Professional
from Home Edition, I have installed SP2, I have gone through every
conceivable support fix suggestion from Microsoft, I have gone through all of
the suggestions from the Ahuma.org site, and I still cannot shut down without
just holding the power button in until the CPU disconnects (which I am not
comfortable with for obvious reasons). After reviewing the Event Log, I may
have isolated the problem to one of two errors that I will paste below. I
have not had much luck in trying to decipher/react to the error messages. Any
help in resolving this is much appreciated.
____________________________________________________________________
Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1003
Date: 11/6/2004
Time: 11:04:04 PM
User: N/A
Computer: JOHNNIE
Description:
Your computer was not able to renew its address from the network (from the
DHCP Server) for the Network Card with network address 0002A5D74EFA. The
following error occurred:
The semaphore timeout period has expired. . Your computer will continue to
try and obtain an address on its own from the network address (DHCP) server.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 79 00 00 00 y...

_________________________________________________________________
Event Type: Error
Event Source: Gcr432
Event Category: None
Event ID: 0
Date: 11/6/2004
Time: 11:05:03 PM
User: N/A
Computer: JOHNNIE
Description:
The description for Event ID ( 0 ) in Source ( Gcr432 ) cannot be found. The
local computer may not have the necessary registry information or message DLL
files to display messages from a remote computer. You may be able to use the
/AUXSOURCE= flag to retrieve this description; see Help and Support for
details. The following information is part of the event: \Device\Gcr4320,
IOCTL *** UNKNOWN *** failed with status 0xc0000010.
Data:
0000: 00 00 00 00 02 00 56 00 ......V.
0008: 00 00 00 00 00 00 00 00 ........
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

 

[Rick \Nutcase\ Rogers]

Hi,

One's your network card, the other is a USB card reader driver. Why do you
suspect these? The error messages may be the result of your cutting the
power supply.

What I would *suggest* is that you first put the system in diagnostic mode,
then reboot. This is on the general tab of msconfig (click start/run, type
msconfig and click ok). If the shutdown sequence works in this mode, then
you have a software conflict. The solution will be to isolate which program
or process is causing the issue:

How to Troubleshoot By Using the Msconfig Utility in Windows XP [Q310560]
http://support.microsoft.com/?kbid=310560

If not, then you likely have a hardware issue, and it may require
removing/replacing some components. I suspect that you will find that it is
not a hardware problem though, as it rarely is.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org