Cannot send emails

  • Thread starter Thread starter deb960
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deb960

Hi
I have just set up a windows mail account and I can receive emails but
cannot send them. When I press the send button - it comes up with a box
saying Windows Security then asks for my username and password, which I
enter, but it does not accept.

All I can think of is that I am entering the incorrect user name and
password, so how can I re-do these settings?
Please can you help.
Thks
 
I had a problem sending email until correcting email settings. Have you tried
checking your email settings.
Open windows mail. Select TOOLS - ACCOUNTS. select your email account then
PROPERTIES. here you can check settings on the different tabs. In the Server
Tab i had to tick the box - My Server Requires Authentication and also on
Settings - Use same settings as incoming server. Make a note on any changes
you make so you can always go back and then try different settings. Also
check email and password are correct.
 
Corrupt mail account file. Happens. You aren't running Norton are you? In any case DELETE the current file entirely. If you saved/exported the account settings file back when it was working, IMPORT it now. Otherwise, re-enter the POP3 info as instructed by your email domain server's instructions. (Which are you using? Gmail, Hotmail, Comcast, Yahoo, etc?). To find the instructions for most domain/ISP's, got online to their HELP section, FAQ, and search for POP, POP3, and/or Mail Client. Pay particular to their requirements for authorization settings. Once you have it working, EXPORT a copy of the settings (TOOLS>ACCOUNTS>EXPORT) so that the next time this happens, and it will, you can just IMPORT the file and fix it quick and easy. This lesson learned by Olde Greywoolf the hard way!
Bob, Still Old, Still Grey, And Still A Woolf


No trees were harmed in the sending of this message and a very large number of electrons were asked their permission to be terribly inconvenienced. And a party was thrown for them afterwards for being really cool about it.

Bob's Space - Home Page of the Olde Greywoolf

Hi
I have just set up a windows mail account and I can receive emails but
cannot send them. When I press the send button - it comes up with a box
saying Windows Security then asks for my username and password, which I
enter, but it does not accept.

All I can think of is that I am entering the incorrect user name and
password, so how can I re-do these settings?
Please can you help.
Thks
 
Hiya
Yes I checked the correct STMP and POP3 servers are fine - I also checked
the My server requires authentitication.
This is where I now am asked to confirm my username and password, which I
do, but it doesnt accept it, just keeps asking me over and over again.
Is there a way I can re-set these?
 
Some email servers insist that you enter your username with no spaces and
no CAPITAL LETTERS. Some insist that you follow it with the part of
your email address that starts with @, and some insist that you don't. Many
insist that you use CAPITAL and lowercase letters in the correct places in
your password.

Windows Mail has a quirk that often makes it forget your password if you
put a checkmark in the box before Remember password, and then in the
same session, click Apply.

What you find a username and password that works, you can tell Windows
Mail to remember them by clicking on Tools, then Accounts, then your
email account, then Properties, then Servers. If there are already
incorrect entries for the username or password, click at the end of them
and backspace over them, then type the correct entries. Click on Apply,
then obey any instructions it gives you about entering the password again.
Click on Apply, then Close.
 
Hi again
Thanks - have tried all variations but with no avail!
I even went in and as you said backspaced and deleted and re-entered, but
its still coming up and asking me for it and will not let me pass.

Not sure if this matters but I am using this mail for my small business - my
service provider has given me all their pop3 and stmp settings I need - so
dont think this is the problem?

Any other suggestions?
 
You might check if your email provider offers webmail, and if so,
try logging in using that.

Does your connection to the server cross over from one internet
provider's equipment to another's before it reaches the server?
If so, connections to port 25 are often blocked to cause trouble
for spammers, and occasionally connections using a few other
ports as well. In such a case, you would have to ask your email
provider to make connections using some other port available,
and give you the details.

Occasionally, if the server keeps asking you to log in, you can
click Cancel, get an error message, right click on the error
message, copy all of it to your next message to this newsgroup,
and give us some more ideas.
 
The next time that security screen comes up, click cancel.
It should then show an error message. Right-click on that, copy,
then paste it into a reply here.
 
Corrupt mail account file. Happens. You aren't running Norton are you? In any case DELETE the current file entirely. If you saved/exported the account settings file back when it was working, IMPORT it now. Otherwise, re-enter the POP3 info as instructed by your email domain server's instructions. (Which are you using? Gmail, Hotmail, Comcast, Yahoo, etc?). To find the instructions for most domain/ISP's, got online to their HELP section, FAQ, and search for POP, POP3, and/or Mail Client. Pay particular to their requirements for authorization settings. Once you have it working, EXPORT a copy of the settings (TOOLS>ACCOUNTS>EXPORT) so that the next time this happens, and it will, you can just IMPORT the file and fix it quick and easy. This lesson learned by Olde Greywoolf the hard way!
Bob, Still Old, Still Grey, And Still A Woolf


No trees were harmed in the sending of this message and a very large number of electrons were asked their permission to be terribly inconvenienced. And a party was thrown for them afterwards for being really cool about it.

Bob's Space - Home Page of the Olde Greywoolf

Hiya
Yes I checked the correct STMP and POP3 servers are fine - I also checked
the My server requires authentitication.
This is where I now am asked to confirm my username and password, which I
do, but it doesnt accept it, just keeps asking me over and over again.
Is there a way I can re-set these?
 
Hiya
Yes my email provider/web provider does offer webmail, but I have had a look
and it looks very basic - not even a sent folder??
Hence the reason I thought I would switch over.

They did come back to me saying the same thing you said about port 25 so
said to use port 225 instead, which I changed, but still have a problem.

I have just gone in and when it asked for my username/password, I cancelled
and it came up with this error message

Subject '', Account: 'mail.onecallcommercial.co.uk', Server:
'smtp.fasthosts.co.uk', Protocol: SMTP, Port: 225, Secure(SSL): No, Error
Number: 0x800CCC17

Does this make any more sense - really appreciate all the help!
 
Who is your ISP, and why aren't you using your ISP's SMTP server
instead of smtp.fasthosts.co.uk?
 
Hi again
Sorry not very good with email/web stuff - so will try and answer your
question.
Basically I have a btopenworld broadband account for personal use, I have
just set up an account with fasthosts to host my web and email for my
business.
I did not like their webmail as very basic so they said I could use Windows
Mail and gave me the settings to use. I can receive email from this account
correctly (using my company domain.co.uk email addres) but just cannot send.

Does this make more sense? Sorry if it doesnt as said - to be honest, not
too sure what I am doing! just thought I could juse windows mail to receive
and send my company emails - is this not the case? Do I need to use
fasthosts email package?
Thx
 
Using an SMTP server that does not belong to your ISP is very
problematic, for the reason explained here:
http://www.postcastserver.com/help/Port_25_Blocking.aspx

As a workaround, what you can do is either set up another
account in Windows Mail that will be used only for sending,
or else change your existing mail account to use your ISP
for sending. The first option is easier, so I will describe it in
more detail.

Set up a new mail account that uses the settings specified
by your ISP (btopenworld), *except* for the 'From' email address
use the one associated with your Fasthosts business account.
Also, on the Properties for that new account, uncheck "Include
this account when receiving..." , otherwise you may get duplicate
emails.

To recap, the existing account will be used for receiving only, and
the new account for sending only. Whenever you compose a new email,
be sure to check the 'From' box where you will be able to select
either identity.
 
Gary

I just want to thank you so much for all your help. I will do as you
suggest but just wanted to thank you for making this clear to me and what I
can do for a work around.

Excellent communication, thanks.
Regards
Debbie
 
Corrupt mail account file. Happens. You aren't running Norton are you? In any case DELETE the current file entirely. If you saved/exported the account settings file back when it was working, IMPORT it now. Otherwise, re-enter the POP3/SMTP info as instructed by your email domain server's instructions. (Which are you using? Gmail, Hotmail, Comcast, Yahoo, etc?). To find the instructions for most domain/ISP's, got online to their HELP section, FAQ, and search for POP, POP3, SMTP, and/or Mail Client. Pay particular to their requirements for authorization settings. Once you have it working, EXPORT a copy of the settings (TOOLS>ACCOUNTS>EXPORT) so that the next time this happens, and it will, you can just IMPORT the file and fix it quick and easy. This lesson learned by Olde Greywoolf the hard way!
Bob, Still Old, Still Grey, And Still A Woolf


No trees were harmed in the sending of this message and a very large number of electrons were asked their permission to be terribly inconvenienced. And a party was thrown for them afterwards for being really cool about it.

Bob's Space - Home Page of the Olde Greywoolf

Hiya
Yes my email provider/web provider does offer webmail, but I have had a look
and it looks very basic - not even a sent folder??
Hence the reason I thought I would switch over.

They did come back to me saying the same thing you said about port 25 so
said to use port 225 instead, which I changed, but still have a problem.

I have just gone in and when it asked for my username/password, I cancelled
and it came up with this error message

Subject '', Account: 'mail.onecallcommercial.co.uk', Server:
'smtp.fasthosts.co.uk', Protocol: SMTP, Port: 225, Secure(SSL): No, Error
Number: 0x800CCC17

Does this make any more sense - really appreciate all the help!
 
deb960 said:
Hi
I have just set up a windows mail account and I can receive emails but
cannot send them. When I press the send button - it comes up with a box
saying Windows Security then asks for my username and password, which I
enter, but it does not accept.

All I can think of is that I am entering the incorrect user name and
password, so how can I re-do these settings?
Please can you help.
Thks
Click to expand...
 
Some email providers require you to enter your username with no spaces
and no CAPITAL LETTERS. Some require you to follow it with the
part of your email address starting with @, and some require you not to
do this. Many require you to use CAPITAL and lowercase letters in the
correct places in your password. Many of them have rather vague error
messages telling you which, if any, of these requirements you failed to
follow.

After you find a username and password combination that works, you
may want to tell Windows Mail to save it. Click on Tools, then Accounts,
then whichever account has the problem, then Properties, then Servers.
If there is no check mark in the box before Remember password, click
on this box, then don't click on Apply as you normally would after
making such a change, then click on OK, then Close, then restart
Windows Mail, then repeat the procedure that takes you to the Servers
window. Click at the end of the username or the dots for the password
you want to change, then backspace over it, then enter the new value,
then click Apply. After you finish these changes, click on OK, then
Close.

Also, you might want to check if messages you are trying to send are
staying in the Outbox for an unreasonable time. If you find any, move
these messages to the Drafts folder or delete them, then restart Windows
Mail and send yourself a short message. If any refuse to move or delete,
tell us, and also tell us what if any antivirus programs you have, since
certain antivirus programs tend to be the cause of such problems.
 
SAME THING HERE. WHERE IS THE ANSWER? The message could not be sent. The
authentication setting might not be correct for your outgoing e-mail [SMTP]
server. For help solving this problem, go to Help, search for "Troubleshoot
Windows Mail", and read the "I'm having problems sending e-mail" section. If
you need help determining the proper server settings, please contact your
e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'TBW - Loan
Question', Account: 'Jackie's Mail', Server: 'smtp.central.cox.net',
Protocol: SMTP, Server Response: '550 5.1.0 Your email could not be delivered
at this time. We apologize for the inconvenience. If you are using a new
Cox.net email account, please try again in 15 minutes. If you are not using
a new email account, visit http://support.cox.com for additional assistance
in correcting this issue.', Port: 25, Secure(SSL): No, Server Error: 550,
Error Number: 0x800CCC78
 

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