Cannot send attachments etc by email

[Geoff M]

I am using Windows Mail in Vista Home Premium & use Norton Internet Security.

When I send email attachments, photos etc to people they cannot open them.
Can anybody help me with this?

 

[Frank Saunders MS-MVP IE,OE/WM]

I am using Windows Mail in Vista Home Premium & use Norton Internet
Security.

When I send email attachments, photos etc to people they cannot open them.
Can anybody help me with this?

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

 

[Gary VanderMolen]

As a test, uninstall Norton, reboot, then try sending attachments again.

You may also have to use the Norton removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

[Geoff M]

Thanks very much
--
Geoff M

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

 

[Steve Cochran]

I don't think it hurts to scan eml files if they have the patch or have
Vista SP1.

Its not as in OE where the entire message store for a given folder is wiped
out if a single message has a virus. If the directory of eml files is
scanned, and one has a virus, then it only would be removed. The database
would need to clear the entry for it, but with the patch, that should not be
an issue.

steve

 

[Gary VanderMolen]

This would explain why WLM users have not experienced the same
degree of antivirus-related problems. As I understand it, WLM's code
included the KB941090 patch from the start.
You would still have the other problem of server time-outs when
uploading large attachments.

--
Gary VanderMolen, MS-MVP (WLMail)

I don't think it hurts to scan eml files if they have the patch or have Vista SP1.

Its not as in OE where the entire message store for a given folder is wiped out if a single message has a virus. If the
directory of eml files is scanned, and one has a virus, then it only would be removed. The database would need to clear the
entry for it, but with the patch, that should not be an issue.

steve