cannot send any email since error message

[dingdong]

since i have an email i wanted to send in outbox which has an error on it, i
cannot delete or move it and i cannot send any more emails. I have downloaded
the patch from Microsoft but i do not know what to do with it, i thought if
you clicked on the offending email it would clear it but it has not, anybody
got any ideas what to do?

 

[Hal Hostetler [MVP P/I]]

Here's the fix:

http://support.microsoft.com/default.aspx/kb/941090
"Messages may be stuck in the Outbox when you use Windows Mail on a computer
that is running Windows Vista"

It works on other folders in addition to the Outbox.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[mac]

since i have an email i wanted to send in outbox which has an error on it,
i
cannot delete or move it and i cannot send any more emails. I have
downloaded
the patch from Microsoft but i do not know what to do with it, i thought
if
you clicked on the offending email it would clear it but it has not,
anybody
got any ideas what to do?

Locate the 941090 file that you downloaded and click it, it will then search
for the update and install it for you.

 

[mike sieckmann]

i am having the same thing i get emails just fine but can not send them. i
will post error i am getting under if it helps.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re: Project
Grad', Account: 'pop3', Server: 'smtp.comcast.net', Protocol: SMTP, Server
Response: '550 5.1.0 Authentication required', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC78

 

[Gary VanderMolen]

Thanks for including the entire error message, since it greatly
facilitates the troubleshooting effort.
Go to Tools, Accounts, select the pop3 account, Properties,
Advanced, change the outgoing port from 25 to 587.
Go to the Servers tab and check the box for "My server requires
authentication." Verify that your settings now agree with
http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686

 

[mike sieckmann]

ok i did all of that and clicked the box but now when i try and send a email
it has a windows security thing pop up telling me to verify both user and
password but there is no username or password in the blank spots. so i typed
in my user name and password but will not work it tells me connected then
goes to authenticating then the same windows security username password thing
pops up agin. what should i do now?

Thanks for including the entire error message, since it greatly
facilitates the troubleshooting effort.
Go to Tools, Accounts, select the pop3 account, Properties,
Advanced, change the outgoing port from 25 to 587.
Go to the Servers tab and check the box for "My server requires
authentication." Verify that your settings now agree with
http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686

--
Gary VanderMolen, MS-MVP (WLMail)

i am having the same thing i get emails just fine but can not send them. i
will post error i am getting under if it helps.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re: Project
Grad', Account: 'pop3', Server: 'smtp.comcast.net', Protocol: SMTP, Server
Response: '550 5.1.0 Authentication required', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC78

 

[Gary VanderMolen]

I take it that this problem only occurs when sending, and that
your receiving is fine.
Assuming you have verified all your settings with the directions
in the URL below, and that "My server requires authentication" is
enabled, then the only other possibility is interference from your
antivirus program.

Windows Mail is not compatible with most McAfee and Norton
antivirus programs. Those will need to be uninstalled, not just
disabled. If the problem persists after uninstalling your antivirus,
it means that the antivirus corrupted your password store. Delete
that mail account, restart Windows Mail, then recreate that account.

After uninstalling your non-compatible antivirus, download and
install a more compatible antivirus like:
AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.

--
Gary VanderMolen, MS-MVP (WLMail)

ok i did all of that and clicked the box but now when i try and send a email
it has a windows security thing pop up telling me to verify both user and
password but there is no username or password in the blank spots. so i typed
in my user name and password but will not work it tells me connected then
goes to authenticating then the same windows security username password thing
pops up agin. what should i do now?

Thanks for including the entire error message, since it greatly
facilitates the troubleshooting effort.
Go to Tools, Accounts, select the pop3 account, Properties,
Advanced, change the outgoing port from 25 to 587.
Go to the Servers tab and check the box for "My server requires
authentication." Verify that your settings now agree with
http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686

--
Gary VanderMolen, MS-MVP (WLMail)

i am having the same thing i get emails just fine but can not send them. i
will post error i am getting under if it helps.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re: Project
Grad', Account: 'pop3', Server: 'smtp.comcast.net', Protocol: SMTP, Server
Response: '550 5.1.0 Authentication required', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC78

 

[Frank]

I'm having mthe same problen with my Vista(ugh!) on this new computer...I
downloaded all the qoickfixes until I found the one thatr was compatiable
with this system rebooted and still can not sent emails but I can post to
NGs go figure!!!
Muff

 

[mike sieckmann]

well i do not have a antivirus only use what windows vistas firewall and what
not. soo i am not sure what to do then. when i went into the account, then
properties and go into settings for the out going mail server i had (use same
settings as my incomong mail server) clicked but when u go to send/receive it
pops up that same window agin asking for username and password so i type it
in and just keeps asking for it. but when i went back into the outgoing mail
server settings it has (log on using) clicked and has my username and
password in it but still does not send and keeps asking me for username and
password.. now what?

I take it that this problem only occurs when sending, and that
your receiving is fine.
Assuming you have verified all your settings with the directions
in the URL below, and that "My server requires authentication" is
enabled, then the only other possibility is interference from your
antivirus program.

Windows Mail is not compatible with most McAfee and Norton
antivirus programs. Those will need to be uninstalled, not just
disabled. If the problem persists after uninstalling your antivirus,
it means that the antivirus corrupted your password store. Delete
that mail account, restart Windows Mail, then recreate that account.

After uninstalling your non-compatible antivirus, download and
install a more compatible antivirus like:
AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.

--
Gary VanderMolen, MS-MVP (WLMail)

ok i did all of that and clicked the box but now when i try and send a email
it has a windows security thing pop up telling me to verify both user and
password but there is no username or password in the blank spots. so i typed
in my user name and password but will not work it tells me connected then
goes to authenticating then the same windows security username password thing
pops up agin. what should i do now?

Thanks for including the entire error message, since it greatly
facilitates the troubleshooting effort.
Go to Tools, Accounts, select the pop3 account, Properties,
Advanced, change the outgoing port from 25 to 587.
Go to the Servers tab and check the box for "My server requires
authentication." Verify that your settings now agree with
http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686

--
Gary VanderMolen, MS-MVP (WLMail)


i am having the same thing i get emails just fine but can not send them. i
will post error i am getting under if it helps.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re: Project
Grad', Account: 'pop3', Server: 'smtp.comcast.net', Protocol: SMTP, Server
Response: '550 5.1.0 Authentication required', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC78

 

[Hal Hostetler [MVP P/I]]

This is the fix you want:

http://support.microsoft.com/default.aspx/kb/941090
"Messages may be stuck in the Outbox when you use Windows Mail on a computer
that is running Windows Vista"

It works on other folders in addition to the Outbox.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Gary VanderMolen]

Did you do the part of my previous suggestion that said:
Delete that mail account, restart Windows Mail, then recreate that account.
Accounts can get corrupted for no apparent reason.

Did you ever have an antivirus program installed on that PC, and if so,
which program?

If nothing helps, you can always upgrade to Windows Live Mail.
It seems to cure a lot of problems with Windows Mail.
http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP (WLMail)

well i do not have a antivirus only use what windows vistas firewall and what
not. soo i am not sure what to do then. when i went into the account, then
properties and go into settings for the out going mail server i had (use same
settings as my incomong mail server) clicked but when u go to send/receive it
pops up that same window agin asking for username and password so i type it
in and just keeps asking for it. but when i went back into the outgoing mail
server settings it has (log on using) clicked and has my username and
password in it but still does not send and keeps asking me for username and
password.. now what?

I take it that this problem only occurs when sending, and that
your receiving is fine.
Assuming you have verified all your settings with the directions
in the URL below, and that "My server requires authentication" is
enabled, then the only other possibility is interference from your
antivirus program.

Windows Mail is not compatible with most McAfee and Norton
antivirus programs. Those will need to be uninstalled, not just
disabled. If the problem persists after uninstalling your antivirus,
it means that the antivirus corrupted your password store. Delete
that mail account, restart Windows Mail, then recreate that account.

After uninstalling your non-compatible antivirus, download and
install a more compatible antivirus like:
AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.

--
Gary VanderMolen, MS-MVP (WLMail)

ok i did all of that and clicked the box but now when i try and send a email
it has a windows security thing pop up telling me to verify both user and
password but there is no username or password in the blank spots. so i typed
in my user name and password but will not work it tells me connected then
goes to authenticating then the same windows security username password thing
pops up agin. what should i do now?

:

Thanks for including the entire error message, since it greatly
facilitates the troubleshooting effort.
Go to Tools, Accounts, select the pop3 account, Properties,
Advanced, change the outgoing port from 25 to 587.
Go to the Servers tab and check the box for "My server requires
authentication." Verify that your settings now agree with
http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686

--
Gary VanderMolen, MS-MVP (WLMail)


i am having the same thing i get emails just fine but can not send them. i
will post error i am getting under if it helps.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re: Project
Grad', Account: 'pop3', Server: 'smtp.comcast.net', Protocol: SMTP, Server
Response: '550 5.1.0 Authentication required', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC78

 

[Gary VanderMolen]

If you get an error message, post it here.

 

[mike sieckmann]

ok i removed the pop account and remade my account and i still get the same
thing to pop up and the last time i canceled the username and password thing
and it gave me this error.. and no i did not have any other antivirus stuff i
just reformated this computer so there is not much on it at all but windows
vista.. but here was the error maybe it will help
Account: 'pop3', Server: 'pop3', Protocol: POP3, Server Response: '-ERR
Login failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error
Number: 0x800CCC92

Did you do the part of my previous suggestion that said:
Delete that mail account, restart Windows Mail, then recreate that account.
Accounts can get corrupted for no apparent reason.

Did you ever have an antivirus program installed on that PC, and if so,
which program?

If nothing helps, you can always upgrade to Windows Live Mail.
It seems to cure a lot of problems with Windows Mail.
http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP (WLMail)

well i do not have a antivirus only use what windows vistas firewall and what
not. soo i am not sure what to do then. when i went into the account, then
properties and go into settings for the out going mail server i had (use same
settings as my incomong mail server) clicked but when u go to send/receive it
pops up that same window agin asking for username and password so i type it
in and just keeps asking for it. but when i went back into the outgoing mail
server settings it has (log on using) clicked and has my username and
password in it but still does not send and keeps asking me for username and
password.. now what?

I take it that this problem only occurs when sending, and that
your receiving is fine.
Assuming you have verified all your settings with the directions
in the URL below, and that "My server requires authentication" is
enabled, then the only other possibility is interference from your
antivirus program.

Windows Mail is not compatible with most McAfee and Norton
antivirus programs. Those will need to be uninstalled, not just
disabled. If the problem persists after uninstalling your antivirus,
it means that the antivirus corrupted your password store. Delete
that mail account, restart Windows Mail, then recreate that account.

After uninstalling your non-compatible antivirus, download and
install a more compatible antivirus like:
AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.

--
Gary VanderMolen, MS-MVP (WLMail)


ok i did all of that and clicked the box but now when i try and send a email
it has a windows security thing pop up telling me to verify both user and
password but there is no username or password in the blank spots. so i typed
in my user name and password but will not work it tells me connected then
goes to authenticating then the same windows security username password thing
pops up agin. what should i do now?

:

Thanks for including the entire error message, since it greatly
facilitates the troubleshooting effort.
Go to Tools, Accounts, select the pop3 account, Properties,
Advanced, change the outgoing port from 25 to 587.
Go to the Servers tab and check the box for "My server requires
authentication." Verify that your settings now agree with
http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686

--
Gary VanderMolen, MS-MVP (WLMail)


i am having the same thing i get emails just fine but can not send them. i
will post error i am getting under if it helps.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re: Project
Grad', Account: 'pop3', Server: 'smtp.comcast.net', Protocol: SMTP, Server
Response: '550 5.1.0 Authentication required', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC78

 

[Gary VanderMolen]

You don't have the correct incoming mail server name.
"pop3" is not a valid mail server name. You must use the settings
specified by your ISP:
http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686

--
Gary VanderMolen, MS-MVP (WLMail)

ok i removed the pop account and remade my account and i still get the same
thing to pop up and the last time i canceled the username and password thing
and it gave me this error.. and no i did not have any other antivirus stuff i
just reformated this computer so there is not much on it at all but windows
vista.. but here was the error maybe it will help
Account: 'pop3', Server: 'pop3', Protocol: POP3, Server Response: '-ERR
Login failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error
Number: 0x800CCC92

Did you do the part of my previous suggestion that said:
Delete that mail account, restart Windows Mail, then recreate that account.
Accounts can get corrupted for no apparent reason.

Did you ever have an antivirus program installed on that PC, and if so,
which program?

If nothing helps, you can always upgrade to Windows Live Mail.
It seems to cure a lot of problems with Windows Mail.
http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP (WLMail)

well i do not have a antivirus only use what windows vistas firewall and what
not. soo i am not sure what to do then. when i went into the account, then
properties and go into settings for the out going mail server i had (use same
settings as my incomong mail server) clicked but when u go to send/receive it
pops up that same window agin asking for username and password so i type it
in and just keeps asking for it. but when i went back into the outgoing mail
server settings it has (log on using) clicked and has my username and
password in it but still does not send and keeps asking me for username and
password.. now what?

:

I take it that this problem only occurs when sending, and that
your receiving is fine.
Assuming you have verified all your settings with the directions
in the URL below, and that "My server requires authentication" is
enabled, then the only other possibility is interference from your
antivirus program.

Windows Mail is not compatible with most McAfee and Norton
antivirus programs. Those will need to be uninstalled, not just
disabled. If the problem persists after uninstalling your antivirus,
it means that the antivirus corrupted your password store. Delete
that mail account, restart Windows Mail, then recreate that account.

After uninstalling your non-compatible antivirus, download and
install a more compatible antivirus like:
AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.

--
Gary VanderMolen, MS-MVP (WLMail)


ok i did all of that and clicked the box but now when i try and send a email
it has a windows security thing pop up telling me to verify both user and
password but there is no username or password in the blank spots. so i typed
in my user name and password but will not work it tells me connected then
goes to authenticating then the same windows security username password thing
pops up agin. what should i do now?

:

Thanks for including the entire error message, since it greatly
facilitates the troubleshooting effort.
Go to Tools, Accounts, select the pop3 account, Properties,
Advanced, change the outgoing port from 25 to 587.
Go to the Servers tab and check the box for "My server requires
authentication." Verify that your settings now agree with
http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686

--
Gary VanderMolen, MS-MVP (WLMail)


i am having the same thing i get emails just fine but can not send them. i
will post error i am getting under if it helps.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re: Project
Grad', Account: 'pop3', Server: 'smtp.comcast.net', Protocol: SMTP, Server
Response: '550 5.1.0 Authentication required', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC78

 

[dingdong]

Hi I have tried opening the file 941090 it still does not work, every time i
try to send, delete or move this email into a different folder the error
message says an unknown error has occured

 

[sunfine]

Hello,
I have the same problem with outgoing email.

My computer has Windows Vista and I am using Windows mail to send email.

The error meesage is:
The connection to the server has failed. Subject 'Re: Sending of report
everyday', Account: 'pop3.hosts.co.uk', Server: 'smtp.hosts.co.uk', Protocol:
SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Hope someone can give me a solution.
Thanks
Sunfine

wrote:

 

[Guest]

What you should do with it after downloading it is to run it as
administrator. If it refuses to install, try the same with the
other version (32-bit or 64-bit).

 

[Guest]

Does your connection to that server cross over from one internet
provider's equipment to another's before it gets to the server?
If so, such connections to port 25 are often blocked to cause
trouble for spammers. You might ask hosts.co.uk if their
outgoing email server listens for outgoing mail on any other
port, and if so, the details of switching to the other port.
There are about 65,000 ports available, so just trying them
all is a very slow way of finding out.

They may be doing work that would interfere with a
connection:

http://www.names.co.uk/network_status.html

They don't seem to have put their instructions for setting up to
use their email servers on their web site.

 

[sunfine]

Robert,
Thanks for the information.

I contacted serve.com.uk and there response was:

The error message of 0x800CCC0F is often down to virus software such as
Norton Antivirus. The solution would be to disable the email scanning in the
antivirus software your using.

I tried removing my virus software (Norton Internet Security 2007), however
it did not solve the problem and I still cannot send outgoing emails.

I would be pleased for any other suggestions.
Regards
Sunfine
I am using Norton

 

[mac]

Robert,
Thanks for the information.

I contacted serve.com.uk and there response was:

The error message of 0x800CCC0F is often down to virus software such as
Norton Antivirus. The solution would be to disable the email scanning in
the
antivirus software your using.

I tried removing my virus software (Norton Internet Security 2007),
however
it did not solve the problem and I still cannot send outgoing emails.

I would be pleased for any other suggestions.
Regards
Sunfine
I am using Norton

You may also need to run the clean-up program:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Try removing your email account and then create it again.Take note of your
account settings first.

Free AV software on the net, do a custom install of either, and do not
install mail scanning.

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff

http://www.avast.com/eng/avast_4_home.html