cannot save new page

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I manage about 5 sites and recently, working in any of them I can save a page already created that I make changes to but when I try to create and save or save as a new page It hangs up then an error message & frontpage shuts down on me. I am on WIN XP & frontpage 2000, if anyone can help I would appreciate it? I even re-installed the software with no fix!
 
This just happened to me as well starting sat. not sure what the issue is.
I check with hosting provider and no response. I have downloaded microsoft
updates recently. maybe one of them did it....... not sure but I am
checking into it as well

--
Art McCarty
Webmaster

karen said:
I manage about 5 sites and recently, working in any of them I can save a
Click to expand...
page already created that I make changes to but when I try to create and
save or save as a new page It hangs up then an error message & frontpage
shuts down on me. I am on WIN XP & frontpage 2000, if anyone can help I
would appreciate it? I even re-installed the software with no fix!
 
Hi

What is actual error message ?
Please do the following to get the system information
a) Run ‘msinfo32’ from the command line. (If it fails to run,
then run ‘winmsd’)
b) Select File->Save and save it as ‘mssupport’ upload this file
if possible to any of your site, so that we can find out weather this is a
known issue

if you are unable to upload just open the winmsd and select Microsoft
office environment
in the "office event/Application fault section' you will be able to find
an event for 'frontpg.exe'. Also there will be an associated 'bucket ID'
Post this bucket ID so that I can check the error for you

thank

Binu
 
I called my hosting co. right off & it seems to be a frontpage or microsoft issue.....I didn't install any updates or do anything new before my frontpage started going haywire?
 
I have sent the same report everytime the system crashes. I tried to upload
a new page using ftp with dreamweaver and it worked. so it must be
frontpage 2000. I will send a request to microsoft and hopefully will get a
response one day.

--
Articus
Webmaster

karen said:
There doesn't seem to be an actual error message, just a window pops up
Click to expand...
stating a "microsoft application error has occured" and allows me to send
the error report to microsoft which I have done a million times. There is
however a fault ID. - Fault Bucket 01948140.
 
also bucket id is unknown

--
Art McCarty
Webmaster

karen said:
There doesn't seem to be an actual error message, just a window pops up
Click to expand...
stating a "microsoft application error has occured" and allows me to send
the error report to microsoft which I have done a million times. There is
however a fault ID. - Fault Bucket 01948140.
 
also just tried to get some help from microsoft via online and they informed
me I am not eligible for online support. See what happens after microsoft
gets your money. they leave......
 
See what happens after microsoft
| gets your money. they leave......

Really? This site is free and there's lots of help here...just post your question. Also, do you get free service on your 4 year old Chevy?

Just curious.

R.


| also just tried to get some help from microsoft via online and they informed
| me I am not eligible for online support. See what happens after microsoft
| gets your money. they leave......
|
| --
| Articus
| Webmaster
|
| | > also bucket id is unknown
| >
| > --
| > Art McCarty
| > Webmaster
| >
| > | > > There doesn't seem to be an actual error message, just a window pops up
| > stating a "microsoft application error has occured" and allows me to send
| > the error report to microsoft which I have done a million times. There is
| > however a fault ID. - Fault Bucket 01948140.

| > >
| > > This is the only thing I know?
| >
| >
|
|
 
R,
If my car has a manufacturer defect vs a wear and tear from normal usage,
the dealership I bought my car from will inspect the car for free and make a
recommendation which obviously costs money.
 
Check if you are using anything like HTML theme files attached to your
site. If yes remove it
Also from your previous posting I understand there is no BUCKET ID
associated with the Frontpg.exe

also try start-> Run-> SFC /SCANNOW

there is no starting point for troubleshooting.. this issue

lets try this ,
create fresh new site and try edit the site using FrontPage ??
Is it still crashing
 
I do not use theme files in any of my sites. This problem just came out of the blue as I have been editing many of the same web sites for 4 years with the same frontpage, etc..

What do you mean by create a fresh new site ?
 
have you created the new page on local and uploaded it to the server? or are
you working live on the site(remote)?

--
Art McCarty
Webmaster

karen said:
I do not use theme files in any of my sites. This problem just came out of
Click to expand...
the blue as I have been editing many of the same web sites for 4 years with
the same frontpage, etc...
 
AS i understand you are managing about 5sites...
Is it possible that you can create the another site like http://testsite
and try editing this site using FP , and create a new page and click on
save as???


Here is another techniques that you can try

1.start->run-> frontpg http://sitename ( try opening the site like this )

2. open the website in IE and click on "edit with Frontpage( still getting
the same error)

3. What if you open IE and click on file->open ->type in the site name (
eg: http://mysite) and CHECK the open as WEBfolder button . In noremal case
the site should open as a folder and the folder will have all the files and
folder in the site. Try creating a new page inside this folder , any error
messages???


i think answer to this questions will give me a starting point


thanks
 
I have been thinking about upgrading to 2003, Do you think this would fix, or is it likely the error would still show up ? I don't seem to have a problem saving to my computer but when I try to save "live" on the server side it won't let me.
 
Have you contacted your host and ask them to run a check on the extensions and/or permissions on
your account?

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================
 
But did they run a check on them or the permissions?

Also have you search for and delete the *.web files. These are system hidden files.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================
 
You need to open the site directly in FP via File Menu | Open Web and then enter your login info,
not IE.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================
 
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