Cannot Print in Internet Explorer

[Guest]

Hi, For the last 2 weeks, when I try to print a web page in Internet Explorer
I get the following message :
URL: res://C:\WINDOWS\system32\shdoclc.dll/preview.dlg
What does this mean? Help!
BrianofACT

 

[Hal Hostetler [MVP P/I]]

It means the earlier part of that error message is important. There will be
words about a line number and the type of error. Since there are a number
of these errors, the line number is VERY important in determining the
correct fix. Would you post the whole error message, please?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Guest]

The full message is :
Line : 93
Char: 1
Error: Access is denied
Code:0
& then the URL info
Thanks for your interest.

 

[Hal Hostetler [MVP P/I]]

Line 93 is usually due to an application called Surfairy:

http://support.microsoft.com/kb/811165/en-us
Cannot Print in Internet Explorer if Surfairy Is Installed

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Guest]

i am getting the same error. I found Article ID : 811165 Last Review :
October 10, 2003 Revision : 3.0. I do not know waht surfairy is and I did a
seach and cannot find it on my machine. What else could be causing this
error. Thanks.

 

[Guest]

I don't have "surfairy" on my m/c either. But I have disabled 3rd.party
browser extensions as suggested in Article ID 811165 and this seems to have
solved my problem.

 

[Guest]

I did do that, and while I can print now, it disabled the google tool bar
which I really liked. These are all new problems and I do not know what
happend to cause them. A month ago I had the tool bar, had the 3rd part
extentions, and printed everything just fine.