Cannot order 64bit DVD

[GlennK]

Hi,
I purchased a Windows Anytime Upgrade Pack for one of my computers.
It is- Windows Vista Home Premium to Windows Vista Ultimate.
It was advertised to come with both 32-bit and 64-bit DVDs but it did not.
The DVD states "This Disc contains 32-bit Software only".
Behind the DVD it reads "If you need a DVD-Rom of the 64-bit software,
simply visit www.windowsvista.com/1033/ordermedia for information on how to
obtain this software."
I visited the site and entered my info but it does not give me the option to
order a 64bit DVD, it only gives the option to buy 32 bit CDs.
I have contacted Microsoft sales support though email but they continue to
tell me that the pack includes the 32-bit and 64-bit software which
unfortunately it does not.

Background done now to the question:

How can I obtain Windows Anytime Upgrade Pack: Vista Home Premium -to- Vista
Ultimate 64bit DVD?

Thanks,

 

[Leroy]

Windows Vista Alternate Media Ordering Support
http://www.microsoft.com/windowsvista/1033/ordermedia/support/default.mspx

 

[GlennK]

Thanks,

I guess I will take my problem to the phone support.

 

[GlennK]

I believe I will.
When I purchased this pack it advertised that both DVDs were in the pack
but...

It will probably be quicker as well.

Thanks
GlennK

 

[Rick Rogers]

Hi,

Are you entering the proper key? You should not be using the key from the
preinstalled Home Premium installation, it would not qualify for this.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com