Ordering Vista 64-bit installation media


A

aprentice

Hi,

I purchased a PC with Vista Home Premium preinstalled. It came with no
media. The product key is on the side of the PC and nearly illegible.
I purchased a DVD to upgrade from Home Premium to Vista Ultimate. With
help from the PC manufacturer's download site, I was able to upgrade
to Vista Ultimate 32-bit error free. I still have no installation
media. I wish to install Vista 64 bit. (To best of my understand
upgrade from 32-bit to 64-bit is not possible, only clean install or
custom install). I'm a little confused by my interaction with Windows
site at:

www.windowsvista.com/1033/ordermedia

I cannot seem to obtain the option to order 64-bit media, but I am
given an option to order the 32-bit installtion media which I do not
yet own, only the upgrade media. Do I first need to order the 32-bit
media before I am eligible for the 64-bit media? Do I need to wait for
delivery? Can I order 32-bit media and 64-bit media and put it all on
one credit card transaction?

Thanks for the help.
 
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A

aprentice

Hi,

The proper site is:http://www.microsoft.com/windowsvista/1033/ordermedia/default.mspx

I don't know why you are unable to order the 64 bit disk, what happens when
you try to?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVPhttp://mvp.support.microsoft.com/
Windows help -www.rickrogers.org
My thoughtshttp://rick-mvp.blogspot.com








- Show quoted text -

It is circular. I presume it checks my system. My system is a dual
core Pentium E2160 and it will run 64-bit. With the help of my PC
manufacturer download site I was able to install Windows 7 64-bit.
Installation of Vista 64-bit ought to be trivial if I only had the
installtion media.

Do I need to run the verifier in order to *prove* to Microsoft
software that my system will run 64- bit, before it will offer me 64-
bit media for purchase?
 
R

Rick Rogers

Hi,

Nope, there's no verification built into that order system. It only
validates your product key that you input, no system check is done.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

Hi,

The proper site
is:http://www.microsoft.com/windowsvista/1033/ordermedia/default.mspx

I don't know why you are unable to order the 64 bit disk, what happens
when
you try to?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft
MVPhttp://mvp.support.microsoft.com/
Windows help -www.rickrogers.org
My thoughtshttp://rick-mvp.blogspot.com








- Show quoted text -

It is circular. I presume it checks my system. My system is a dual
core Pentium E2160 and it will run 64-bit. With the help of my PC
manufacturer download site I was able to install Windows 7 64-bit.
Installation of Vista 64-bit ought to be trivial if I only had the
installtion media.

Do I need to run the verifier in order to *prove* to Microsoft
software that my system will run 64- bit, before it will offer me 64-
bit media for purchase?
 
A

aprentice

Hi,

Nope, there's no verification built into that order system. It only
validates your product key that you input, no system check is done.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVPhttp://mvp.support.microsoft.com/
Windows help -www.rickrogers.org
My thoughtshttp://rick-mvp.blogspot.com

The product key that I input is that of the upgrade DVD. I have tried
to order 32-bit installation media using the product key supplied my
Acer on the side of my PC but it did not work. Is there any chance
Acer's product key in invalid? Acer does not supply installation media
and I cannot see any Microsoft License.

It is all so circular and frustrating.
 
B

Bob Knowlden

I expect that the Acer key is an OEM one. I believe that with an OEM
license, you are stuck with the version that came with your system. The key
will not qualify for a switch to an x64 version.

Contact Acer. They may be able to do something for you.
 
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G

Gene E. Bloch

The product key that I input is that of the upgrade DVD. I have tried
to order 32-bit installation media using the product key supplied my
Acer on the side of my PC but it did not work. Is there any chance
Acer's product key in invalid? Acer does not supply installation media
and I cannot see any Microsoft License.

It is all so circular and frustrating.

That's why I called Microsoft when I had similar problems, and learned a
couple of things.

1. The product code tells them what you have. In my case, my preinstalled
OS was not eligible for their upgrade media.

2. My manufacturer (Sony) won't provide installation media either, only the
restore (to factory default) media.

I'm not sure if this really applies to you, but I'm taking bets :)
 
M

Mike Brannigan

Hi,

I purchased a PC with Vista Home Premium preinstalled. It came with no
media. The product key is on the side of the PC and nearly illegible.
I purchased a DVD to upgrade from Home Premium to Vista Ultimate. With
help from the PC manufacturer's download site, I was able to upgrade
to Vista Ultimate 32-bit error free. I still have no installation
media. I wish to install Vista 64 bit. (To best of my understand
upgrade from 32-bit to 64-bit is not possible, only clean install or
custom install). I'm a little confused by my interaction with Windows
site at:

www.windowsvista.com/1033/ordermedia

I cannot seem to obtain the option to order 64-bit media, but I am
given an option to order the 32-bit installtion media which I do not
yet own, only the upgrade media. Do I first need to order the 32-bit
media before I am eligible for the 64-bit media? Do I need to wait for
delivery? Can I order 32-bit media and 64-bit media and put it all on
one credit card transaction?

Thanks for the help.

You bought the wrong Upgrade.
If you had wanted the 64-bit Edition you should have purchased it.
The Alternative Media web site is for purchasers of the full retail products
who require alternative media as the Retail Ultimate (full product) package
contains both 32-bit and 64-bit, but the other other Editions only contain
the 32-bit DVD.
When you purchase an upgrade you are expected to buy the correct edition at
purchase time.
If you purchased the wrong edition then contact the seller to see if they
will do you a return and replacement (unlikely as you have opened and used
the product)
 
M

Mark H

Well, that may be the intention, but it worked just fine in obtaining
alternate media for my two computers that used upgrade PIDs. I suspect the
problem is the PID being used is OEM which is not eligible.
 
M

Mike Brannigan

Mark H said:
Well, that may be the intention, but it worked just fine in obtaining
alternate media for my two computers that used upgrade PIDs. I suspect the
problem is the PID being used is OEM which is not eligible.

The OP bought the upgrade he is not entering the OEM PID
He is trying to get alternative media for an upgrade which is not available
as you are expected to buy the correct upgrade which is why the x86 and x64
versions are sold individually for the Ultimate Upgrade full packaged
product.
--
Mike Brannigan

Mark H said:
Well, that may be the intention, but it worked just fine in obtaining
alternate media for my two computers that used upgrade PIDs. I suspect the
problem is the PID being used is OEM which is not eligible.
 
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M

Mick Murphy

Why do you keep calling it Upgrade Media that he needs to buy, when he has to
do a clean install from 32bit to 64bit?
--
Mad Mike


Mike Brannigan said:
Mark H said:
Well, that may be the intention, but it worked just fine in obtaining
alternate media for my two computers that used upgrade PIDs. I suspect the
problem is the PID being used is OEM which is not eligible.

The OP bought the upgrade he is not entering the OEM PID
He is trying to get alternative media for an upgrade which is not available
as you are expected to buy the correct upgrade which is why the x86 and x64
versions are sold individually for the Ultimate Upgrade full packaged
product.
 
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