Cannot open Windows Mail

[great grandma]

I got an error message my mail would not open due to 0x80004005, maybe my
disk was full (which it isn't). Then I got another message it would not open
due to MS)E.DLL. Do not understand and don't know what to do. Any help
appreciated.
Senior Citizen

 

[Gary VanderMolen [MVP]]

Which antivirus are you running? Some of them cause problems with
Windows Mail over time.

Email scanning in any antivirus must be disabled, for
reasons explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If turning off the email scanning function does not resolve your problem,
do a trial uninstall of your antivirus. If no improvement, you can
always reinstall it. Instead of uninstalling your antivirus, consider
upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Windows Live Mail will automatically import all your Windows Mail data.